“I found the finished product difficult to use. There were far too many steps to see the pictures and share them. We did our own work around by giving out my email and password to access the files. I also had a friend put the pictures in a pdf file which made them easier to share.I thought a simple pdf file was what I was going to receive.”
“In the autumn of 2024, I brought three projects to EverPresent in Newton:
1. Two S-VHS cassettes of a 1992 wedding video, which I asked to have transferred to digital and put onto thumb drive and DVD
2. Three short Super8 film reels, which I asked to be transferred to digital and have four specified titles inserted
3. One ScanCafe DVD containing an hour of digitized home movies, which I asked to have duplicated onto thumb drive and DVD for further distribution within my family
At Newton, the EverPresent receptionist accommodated me in a businesslike manner. Much to my surprise, however, she informed me that they do not insert titles and that they cannot copy my ScanCafe DVD onto distribution DVDs.
When I picked up the finished work, I discovered that the single thumb drive containing project #2 happened also to contain a spurious copy of project #1. No harm done, but gee whiz.
It gets worse. When I viewed the project #1 digital transfer (which had been sourced from S-VHS cassettes), I was dismayed by egregious vertical-sync instability. I declare that this flutter came from EverPresent’s tape deck; those S-VHS cassettes have always played stably on my personal Panasonic AG-1970 tape deck, and they still do. That vertical-sync flutter completely ruined the transfer. Sadly, I now choose to not distribute project #1 to any intended recipient in the family.
Another disappointment pertains to our attempted use of the EverPresent website. We wanted to learn how to get our movies distributed to geographically distant family members. We used the link sent to us by EverPresent; but once we set up an account, we couldn’t figure out how to proceed from there: the EverPresent web pages proved too wordy and very short of useful information. One family member – known for his professional software expertise – tried to go to the EverPresent site directly from Google but could never find a way to log in. He always had to resort to the link which had been sent to us by EverPresent.
I had been kindly told that if I brought my laptop with me to Newton when picking up the products, the use of the EverPresent website would be demonstrated for me. So I did bring it, and I indeed did see the EverPresent wi-fi icon on my screen. But the receptionist told me that no demonstration would be possible because their wi-fi was not working.
We were eventually consoled at home when we successfully downloaded digital video to our laptops from the thumb drive delivered for project #3. The same might also be said for project #2 except that we do miss the much-needed transitional titles. At least that ended our continuing nightmare with the EverPresent website.
-Paul Gill”
“The digital images of my scrapbook pages were great and they handled the book well. The 3D embellishments were captured (although flat looking in the image). My two issue were: 1) the cost of shipping makes future digitization out of the question at $45 an album. 2) I specifically said to not scan the individual pictures that were in several pockets. They did this -costing me $15, but also making me question if specific instructions would be followed. Why have a pre-project meeting if they don’t actually pass the info on.”
“For myself, personally, this was not the way I should have gone. I had about 100 slides that I wanted into pictures and once I looked at them at a Walgreens, from the drive, I only ended up printing 5 or 6 of them. Too many were pics that I couldn't make out the people or pics that were fairly unimportant to me. Obviously, If I had known there would have been so many nature pics and no people I would not have taken on this project and spent about $250. For me, it was a definite waste of money. Oh well. My mistake 100%.”
“The VHS was converted to DVD but the sound was not transferred properly. It’s very difficult to hear the sound on the new DVD. When I played the VHS to compare, the VHS had normal sound”
“Since I have never engaged a company to convert my 35mm slide to a digital format, I may have expected too much. When I viewed the digitized slides, I immediately saw that they were not as sharp as my slides were. Before I brought the slides to you, I viewed each to ensure they were satisfactory. They all seemed to me to be sharp.”
“Don’t think it is worth the money they charge. Kept slapping other charges on that were not discussed. Transfer of vcr tape to usb drive is ok but not great.”
“When I brought the films they gave me a price paid half then got a call from a tech in another state the price went up by over 3 hundred dollars how did he know ? When I went to pick up finished product you had already charged my credit which I did not realize you kept it on record usually your credit card credited when you pick up a product Helena Kelley I can see an estimate being off but that was a lot”
“I would have to say I am happy with my purchase. But I think you sent me two of the same USB’s . Please look into this matter for me. I would hate to not have some of my pictures.”
“Label is all wrong. My name is Marc not Mark. Bride's name is Diane not ---- and the year was 1986 not 1988. The only thing right is the word wedding. You had my email and phone to contact me at the very least about the bride's name. I was in contact a few times regarding my order with no mention of what the label should read. Poor attention to detail.”
Hi Marc,
Thank you very much for your feedback. Your frustration is quite understandable, and we will be sending you a re-made DVD with the correct wording, per your instructions, at no charge.
We know how important a memory like this is, and we would love an opportunity to improve this experience for you. Please feel free to reach out at your earliest convenience, and we can talk further.
Many thanks,
EverPresent
“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”
“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good.
But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon.
Thanks for the one tape. But I'll never use you again.”
“Can you explain why you gave me so many extra copies that are all blurry of the same thing? It certainly wasn’t worth the money I paid to have them done. They didn’t come out very good. My daughter even commented on the fact that they were all all these extra blurry pictures”
