EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price of these services were too high. No further business from me.”

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Posted 1 year ago

“Memory stick great but my son had trouble accessing file on your site and never was able to see it that way”

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Posted 1 year ago

“Label is all wrong. My name is Marc not Mark. Bride's name is Diane not ---- and the year was 1986 not 1988. The only thing right is the word wedding. You had my email and phone to contact me at the very least about the bride's name. I was in contact a few times regarding my order with no mention of what the label should read. Poor attention to detail.”

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Posted 1 year ago

Hi Marc, Thank you very much for your feedback. Your frustration is quite understandable, and we will be sending you a re-made DVD with the correct wording, per your instructions, at no charge. We know how important a memory like this is, and we would love an opportunity to improve this experience for you. Please feel free to reach out at your earliest convenience, and we can talk further. Many thanks, EverPresent

Posted 1 year ago

“I’m sorry to say I have been disappointed with conflicting information and long lapses in returning calls”

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Posted 1 year ago

“The product is good . Had trouble with the website and their tech crew was unable to resolve the issue. Customer service not always available and usually had to wait for a response , which was usually email”

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Posted 1 year ago

“Not sure if my project is done”

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Posted 1 year ago

“Tape was old. I couldn't expect miracles. And a rare tape cost an additional $20. All good. But to get a $93 bill??? Where is that on your website? Intake? Packaging? C'mon. Thanks for the one tape. But I'll never use you again.”

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(MA - Newton Headquarters) - Posted 1 year ago

“Can you explain why you gave me so many extra copies that are all blurry of the same thing? It certainly wasn’t worth the money I paid to have them done. They didn’t come out very good. My daughter even commented on the fact that they were all all these extra blurry pictures”

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Posted 1 year ago

“Not worth the money”

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Posted 1 year ago

“Not overly impressed with the quality. No improvements such as clarity of photos were made. I paid extra $$$ for the upgrades, improvements but that did not occur. The audio was awful, distorted. The film, no better. But most disappointing were the slides. I was getting a better quality with my Kodak slide converter, though at a slower pace because it only does one slide at a time manually. Also, I sent a photo to my sister from the thumb drive you provided. Her iPhone made better improvements to the picture, the faces were much clearer. Very disappointed that it only seems that your company simply scanned and did no quality improvements at all. Will not recommend your company to anyone.”

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(NH/MA - Salem) - Posted 1 year ago

“It seemed more complicated than it had to be. Also it took longer than I thought. Originally, I went to the South Shore Plaza, but couldn't find the Everpresent location. So I called HQ and was told that I really didn't want to go there because it would take too long. Apparently it's just a drop-off and they don't pick-up there very often. When I dropped the video off at HQ, I was told of a handling fee in addition to the fee I was initially quoted over the phone. I asked what the handling fee was for and was told that it covered, basically, me coming into the office and giving them the video tapes. (I may not have that exactly right, but 90% right.) Then someone appeared out of nowhere and told me that they always charge a handling fee. I asked if I could have them before Christmas (two weeks away) and they said yes. But it would cost quite a bit more. I kept hearing how busy you were. Busy. Busy. Busy. We're soooooo busy. And yet I saw no one in the digitizing room. Okay. Well, I got what I wanted, but you need to get your act together before I'd recommned you to anyone. Sorry you asked?”

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Posted 1 year ago

“Myself, I was very happy with your "magic". I am giving the thumb-drive of my sister's singing, to my nephew today, as it is his 60th birthday. I truely hope he willl enjoy your work. But for my own ears, the voices seamed a bit "muddled". I can guess this was a process of reducing background noise, fighting with the very poor quality of the cassette recording. My question to you, is that if this is the case, will you be able to "re-mix" with perhaps more "treble", or whatever, to bring out the singer's voices? Judy was his mom, and, of course, I will be responsible for all addition costs. If this is the case, will you need me to re-send the cassette and thumb-drive to you? Whatever is best, I still am happy with your work. I only, NOW, have to hear my nephews ideas. THANK YOU EVERPRESENT! I await any/all responces. Sincerely, Stephen A. Beebe :-)”

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(CT - Hartford) - Posted 1 year ago

“Confusing conversation with staffing about pricing gives the reason for a three along with " you'll receive back all of what we received". The original reels and canisters with identity cards were not returned. The quality of the film views is fair and some just washed over... Disappointing!”

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Posted 1 year ago

“Should had some kind of music in the background. Also thought it was a little expensive but did it only because the second one was a Christmas present for my sister-in-law”

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Posted 1 year ago

“Professional service, good quality. A tad pricey for me.”

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(Mail In) - Posted 1 year ago

“Working with the staff at Everpresent was very pleasant. All are very professional. The quality of each photo is excellent, even though some were quite old, and were improved by the work at Everpresent. My photos were a chronology of my children's lives from when their Dad and I met to their weddings and children. The order of the photos is VERY important for it to make sense. During my phone call with Everpresent, I made this VERY CLEAR. The photos were numbered in RED ink to make this chronology clear. When the thumb drives arrived, the photos were not even close to being in order. Whoever did the actual work did not pay attention to the order. I was disappointed and surprised because I had been clear about the importance of order . I called you, and Eileen (?) said she would speak to the person who filled my order and call me back. I have received no call. I do realize that it is the holidays, and certain employees could be on vacation. I I am looking forward to receiving 3 new thumb drives WITH the photos in order. If you need the original photos back with the correct numbering, I am happy to re send them. Ann Hajicek. 847 567 1199 haji1313@icloud.com”

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(Mail In) - Posted 1 year ago

Thanks for reaching out and for your kind words about the EverPresent experience. EverPresent prides itself on maintaining the integrity and order of our clients projects. We will review your order details immediately and have a Senior Manager reach out to help resolve this. Thanks again for choosing us!

Posted 1 year ago

“i had old 35MM slides digitized and the job was done well considering the age of the slides. I was disappointed because I have a dozen or so unlabled VHS tapes and wanted tp preview them before having them digitized and you offered no such service. Still waiting to find one, the local libraries do not have them available as you said and am on the waiting list to use one. Then I will return as a customer”

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(MA - Newton Headquarters) - Posted 1 year ago

“The positive is that I was able to finally get my VHS tapes transferred to a flash drive. The negative is that it wasn't enclosed with the tapes when it was promised, so I was told that it would be done promptly. The following week I received an email that it was ready in Northborough so we went on Friday and was told that it wasn't there. I called, was upset that I wouldn't have it for Thanksgiving, but was told it would be sent directly to my address on Wednesday. Well, that didn't happen either. I received it the day AFTER Thanksgiving, which was extremely disappointing. I chose this company based on their reviews and reputation. I received "I'm sorry" over the phone, and nothing else. I believe that I should be compensated in some way for a 3 week delay. Thank you!”

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(MA - Northborough) - Posted 1 year ago

“Only 1 out of 3 tapes that I sent was good to watch. It would be helpful if you could contact a client if you knew the tapes would not be clear.”

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Posted 1 year ago

“The digital images look very good. I'm very pleased about that. There were 199 slides and I wrote an index by hand with a description of each slide numbered from 1-199. The person that I spoke to the last time I was there said I would be able to have each image numbered 1-199 to match my index which would be very helpful. Only 2 slides have a number, the first one on volume 1 and the first one on volume 2. I am disappointed in that. It's not easy to find a description on my index without a number.”

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(MA - Newton Headquarters) - Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,592 reviews