Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

EVERPRESENT Reviews

4.6 Rating 2,065 Reviews

89 %

of reviewers recommend EVERPRESENT

Company Reviews

Product Reviews

4.6

Based on 2,065 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Write Your review

Tell us how EVERPRESENT made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EVERPRESENT 5 star review on 2nd February 2024

EVERPRESENT 5 star review on 19th January 2024

EVERPRESENT 5 star review on 25th December 2023

EVERPRESENT 5 star review on 14th September 2023

EVERPRESENT 5 star review on 16th September 2021

EVERPRESENT 5 star review on 30th July 2021

EVERPRESENT 5 star review on 1st July 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I submitted a VHS tape from 1991 (32 years old) and requested three DVDs to be made from the tape. The people were very professional and they sent me emails with a progress report many times throughout the process. I received the three DVDs in a timely fashion. Two of them were very good while a third one was somewhat blurry and the DVD paused briefly several times throughout the tape. This was very disappointing. I do realize the tape is old and I do feel they did the best they could. But I was disappointed with the third DVD as I think this was a very expensive project. Maybe they didn't check the third DVD.”

(Mail In) - Posted 10 months ago

“Everpresent did a fine job of converting my VHS to DVD and, also, communicating as their work progressed. However - and tempering this against such as my local library having a do-it-yourself-VHS-to-DVD-for-free - I have to reflect your charge for doing this work as notably high.”

(NJ - Collingswood) - Posted 1 year ago

“Beginning of the process went very well. Dropped off my slides/videos and got an email that the project was going through quality control and was moving right along, a few weeks later. Then nothing for three months. Everpresent did provide a few videos and some slides right before the holidays after a few emails from me. Then took another three months until we got the project. Quality was great, but given the price, thought we would have gotten a clearer sense of where we stood. Didnt really make good on the promise of the site and service.”

(PA - Lafayette Hill) - Posted 1 year ago

“You just transfer, you don’t clear it up. The price I paid was in poor condition.”

(MA - Braintree) - Posted 1 year ago

“Communication was very good. End product was not what I hoped. It appeared that no effort was made to improve the quality of any of the footage. Even footage that was not even viewable was included in the end result and paid for.”

(Mail In) - Posted 1 year ago

Hi Cindy, Thanks for your feedback and we are glad that you enjoyed your customer service experience with EverPresent. We do pride ourselves on high quality transfers and the end result is only as good as the original material. Many of these products that we see deteriorate with age and we do offer Quality Letters included with all projects to explain these common imperfections. We will also have a member of Client Services Team reach to see if there is anything additional we can do for you! Best, EverPresent Support Team

Posted 1 year ago

“I really liked the ease of dropping off/picking up my stuff at a local retailer. I also really liked the detailed emails I received about the progress of my project. What I did NOT really like was a solicitation for a tip for the customer service rep who was in charge of. my project. I was given a cost for my project, which I assumed included the salary/hourly wage of Everpresent's employees. If you think your employees deserve more $$, pay them more & have your pricing reflect that. I felt the request was a scam to get me to pay more for your service than I contracted for. If not for that I would have given Everpresent 5 stars.”

(MA - Cambridge/Somerville) - Posted 1 year ago

“The actual transfer service was great. However, communication needs to improve. CSTs were very friendly but clueless. It took me leaving 4-5 voicemails to get a call-back initially for my project. After that, I had a few email threads going and it was back and fourth that went nowhere. Very confusing about some sort of contract which I never was even given. Later found out that I could just drop everything off in person. Not sure why none of these people told me that. To make matters worse, once I did finally drop the project off, I started getting hammered with calls from Everpresent. I'd say at least 4 per week. Most of the time is was a confused CST who didn't even know I had a project going on already. A few times it was a useless update that no one needs. I really don't need to know "we loaded it onto the truck" etc etc. These updates kept coming. And now your hammering me with review requests. It's like your trying at communication but failing miserably. I got the impression that I was talking to people in a call center and maybe there's the problem.”

(MA - Northampton) - Posted 1 year ago

Thank you so much for your feedback and are happy that you are pleased with your final product! We take pride in making sure that our customers are informed and most clients rely on our constant communication to insure that their projects are safe! If you ever need any help or have any questions, don't hesitate to reach out to us. Thank you again for giving EVERPRESENT a try.

Posted 1 year ago

“Expensive but happy with most of the scans. Find the request for a tip to be outrageous. Everyone I have dealt with has been very nice and helpful.”

Posted 1 year ago

“The people everpresent very nice to talk to. The turnaround time is all so much faster than I had expected for multiple items, which was good. The downfall is I had videos converted to USB in the USB is so loose that I can barely stay in my computer to view the videos.”

(MA - Worcester) - Posted 1 year ago

“Dear Judy- I have some 25 year old sound tapes that I can no longer hear because I do not have an old-fashioned tape player any mor.e. I wanted to be able to play these old tapes for a friend who is , unfortunately, in a hospital bed permanently. . You were clever enough to put the music on a flash drive which is great but I cannot listen to the music anywhere but in my office when I plug it into my desk computer. Obviously, I cannot take my computer to the hospital room so , because you are tech savvy, is there a way I can get a small adapter that would allow me to play this music in a hospital room? If so, please let me know and I will set up an appointment to see you at your facility in Newton. I thank you for any advice or help you can offer me using your knowledge. Sue Beatty”

(MA - Natick) - Posted 1 year ago

“My experience was good, But I wish you would have told me a little more about what my final product looked like I might have not asked for you to continue!! I was disappointed at the viewing when I got the USB. I know you worked hard on it and I am not blaming you for the outcome but I just wish I was told that the viewing was in a bad state. I would have cancelled the whole thing and paid you for what you did up to that point. I have more but I am reluctant to pass them on to you because I think the viewing might be as bad as the one I sent to you!!”

(NY - Poughkeepsie) - Posted 1 year ago

Hi Theresa, Thanks for choosing EverPresent to transfer your film reels from 1970s. We would love to help you out on your next set of film reels, perhaps these ones will be in better physical condition than the ones we recently transferred. We will have a consultant reach out to you to help explain the process and hopefully help with your next project!

Posted 1 year ago

“We love our 2 digital projects but in the last one our VHS tapes came back without the cases they were sent it. It is very difficult to reach someone at Everpresent.”

(NY - Riverhead) - Posted 1 year ago

“The volume and clarity was not as good and the film was not clear sometimes. I understand because the was made in the Fortes Something with filming I did went to fast. We have 2 more but not sure I want to sped that much more money if it doesn't come out good.”

(NY - Glens Falls) - Posted 1 year ago

“The price I was quoted and the price I was charged was not the same. Why was I not told ahead that one of my VHS tapes had to be repaired and that was 45 dollars and I was charged 40dollars for a service fee.”

(NH/MA - Salem) - Posted 1 year ago

“Administratively, your services are impeccable but it would have been better to have complete transparency on the pricing; in my case the bill was higher at the end of the order (ie, after the technicians had looked at the items to be copied, and billed accordingly; this includes shipping costs etc)”

(NY - Hawthorne) - Posted 1 year ago

“Hi, Sad to say the quality of the reel transfer to digital was poor. I know the reels were quite old and didn’t know what to expect. My daughter had to use a song identifier app to get a list of the songs on the digital transfer and set them up in Spotify. We’ll be able to use the Spotify version at my brother Mark’s celebration of life service, but would have preferred the digital version. My brother was a DJ and took a lot of pride in mixing songs to create the reel.”

(MA - Newton Headquarters) - Posted 1 year ago

Thanks for your feedback and for reaching out. Sometimes Old tapes often present a variety of issues including discoloration and sound and tracking issues. 99% of the time, there is nothing we can do, which is upsetting for us too. The good news is you stopped the aging process by using EverPresent to digitize the tapes. If you would like a member of the client success department to reach out to you, please email info@everpresent.com and we can have a Senior Member further assist you.

Posted 1 year ago

“I was very happy to see these videos. I don’t like there is no sound. And when I play them in the camcorder here they have sound. I did want to get more tapes done. But no sure because of that issue”

(NJ - Pompton Plains) - Posted 1 year ago

“Hi, we were kept up to date and picked up our CDs at the Shrewsbury, MA location. None of the 10 would play on our Bose CD player at home but did play on our car player. We called and the person we spoke with apologized and told us they would produce another set at no charge. We picked that set up and had the same issue. All of the CDs play on our car player so we can’t figure it out. We have had CDs made from cassettes by EverPresent a few years ago and they still play just fine on our Bose player. So at this point we’re not sure if the folks we are planning to give a copy to will have a problem playing them or not. I guess we’ll have to wait to find out. Everyone we dealt with at EverPresent was very nice!”

(MA - Shrewsbury) - Posted 1 year ago

Hello Polly and Russell, Thank you for reaching out to us and we are glad that you had received the new discs. We are happy to hear that you can play these in your car player and that we can hear these audio files on your online link. Please keep us posted on the gift recipients and we can always offer them a USB, as well. Have a great day and thanks for choosing EverPresent!

Posted 1 year ago

“The work done was of good quality. My main issue is the time it took to complete, and the style of communication used to inform me of progress. Overall it took twice as long as was stated at the start. At one point they said it would be delayed, but not by how much. All along I received emails about their process, such as now it was in the copying phase, then in the QA phase, and so forth, but none of these stated any kind of actual time estimates or time goals. I very much dislike this style of trying to bring the customer into the process; it's just a sales/marketing tactic that deflects from what the customer really wants to know. Everpresent is trying to avoid discussions of time, and in the end this is not a good strategy.”

(MA - Cambridge/Somerville) - Posted 1 year ago

“This processing took well over a month with little communication. It was an opaque process, with very impersonal customer service.”

(CT - New Haven) - Posted 1 year ago

«
1
2
3
4
5
»

EVERPRESENT is rated 4.6 based on 2,065 reviews