EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, Sad to say the quality of the reel transfer to digital was poor. I know the reels were quite old and didn’t know what to expect. My daughter had to use a song identifier app to get a list of the songs on the digital transfer and set them up in Spotify. We’ll be able to use the Spotify version at my brother Mark’s celebration of life service, but would have preferred the digital version. My brother was a DJ and took a lot of pride in mixing songs to create the reel.”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

Thanks for your feedback and for reaching out. Sometimes Old tapes often present a variety of issues including discoloration and sound and tracking issues. 99% of the time, there is nothing we can do, which is upsetting for us too. The good news is you stopped the aging process by using EverPresent to digitize the tapes. If you would like a member of the client success department to reach out to you, please email info@everpresent.com and we can have a Senior Member further assist you.

Posted 3 years ago

“I was very happy to see these videos. I don’t like there is no sound. And when I play them in the camcorder here they have sound. I did want to get more tapes done. But no sure because of that issue”

Helpful Report

(NJ - Pompton Plains) - Posted 3 years ago

“Hi, we were kept up to date and picked up our CDs at the Shrewsbury, MA location. None of the 10 would play on our Bose CD player at home but did play on our car player. We called and the person we spoke with apologized and told us they would produce another set at no charge. We picked that set up and had the same issue. All of the CDs play on our car player so we can’t figure it out. We have had CDs made from cassettes by EverPresent a few years ago and they still play just fine on our Bose player. So at this point we’re not sure if the folks we are planning to give a copy to will have a problem playing them or not. I guess we’ll have to wait to find out. Everyone we dealt with at EverPresent was very nice!”

Helpful Report

(MA - Shrewsbury) - Posted 3 years ago

Hello Polly and Russell, Thank you for reaching out to us and we are glad that you had received the new discs. We are happy to hear that you can play these in your car player and that we can hear these audio files on your online link. Please keep us posted on the gift recipients and we can always offer them a USB, as well. Have a great day and thanks for choosing EverPresent!

Posted 3 years ago

“The work done was of good quality. My main issue is the time it took to complete, and the style of communication used to inform me of progress. Overall it took twice as long as was stated at the start. At one point they said it would be delayed, but not by how much. All along I received emails about their process, such as now it was in the copying phase, then in the QA phase, and so forth, but none of these stated any kind of actual time estimates or time goals. I very much dislike this style of trying to bring the customer into the process; it's just a sales/marketing tactic that deflects from what the customer really wants to know. Everpresent is trying to avoid discussions of time, and in the end this is not a good strategy.”

Helpful Report

(MA - Cambridge/Somerville) - Posted 3 years ago

“This processing took well over a month with little communication. It was an opaque process, with very impersonal customer service.”

Helpful Report

(CT - New Haven) - Posted 3 years ago

“While the quality (less than perfect) was to be expected due to the age of the VHS tapes (some 35 years), I was disappointed that several segments from a single tape were recorded on multiple DVDs. Some in part and some in total. I expected a one for one correspondence between the 5 VHS tapes and the 5 DVDs”

Helpful Report

(MA - Burlington) - Posted 3 years ago

“I was pleased with the outcome of our old films being digitized, but you need to work on response time returning calls and emails. Sometimes it would take up to a week to hear from anyone. Other than that we were very pleased.”

Helpful Report

(NH/VT - Lebanon) - Posted 3 years ago

“Hi! One of my videos worked well… but the other one is not working at all… i tried the DVD, the pendriver and the link online to download… but it is not workig. I hope there is a way to get it to work for me, thks, Virgínia”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

Hi Virginia, At EverPresent we strive to deliver quality results and we screen for duplicate footage as a service so that you don't have the same content twice. You had a duplicate tape in your order! Have a great day and thanks for choosing EverPresent!

Posted 3 years ago

“overly circuitous process”

Helpful Report

(Mail In) - Posted 3 years ago

Thanks for your feedback Paul. At EverPresent we try to make the process as easy as possible. We just reached out via phone to see if we can learn more about your experience and. Please contact us info@everpresent.com and let us know a good time to connect. Best, The EverPresent Team

Posted 3 years ago

“The 3 and a half hour transfer of my video labeled Anniversary party was mostly movies that were taped from tv. Maybe I don't know enough of the business, but I thought it would have been nice to contact me and ask if I want the whole tape transferred? I could be completely wrong though and partial tape transfers are not acceptable, if so I'm sorry and this review shouldn't be published.”

Helpful Report

(MA - Falmouth) - Posted 3 years ago

Hello Mary, thanks for your email and glad you reached out so that we can properly explain our process. You are correct - we have to digitize the entirety of the tapes to make sure we capture all of the content! We wouldn't want to miss any footage. The good news is that EverPresent does offer additonal video editing services, please reach back out to us and we can edit out any unwanted footage! Thanks again for choosing us to save these important memories - The EverPresent Management Team

Posted 3 years ago

“The quality of slide digitization done by Everpresent was very good, but it did take over 3 months months to do it. That was a lot longer than the 6 weeks they had originally said it should take.”

Helpful Report

(Mail In) - Posted 3 years ago

“Not sure what happened but half of the pictures the heads were cut off, now it was my fault since for the wedding album I meant to take the movie of the wedding not all the pics the from the wedding, exact same box. They were very good a keeping me informed as to where they were in the processes.”

Helpful Report

(CT - Hartford) - Posted 3 years ago

“work was fine. Pushing the end of the promised date for delivery, but not really late. Getting a bit pricey, and although I did not call to question it, I wonder what a $35 service fee (for what) on a total invoice of about $2000. I would think for that amount of payment, it is not in the spirit of treating customers fairly to have to pay a "service fee."”

Helpful Report

(MA - Dartmouth) - Posted 3 years ago

“It took a bit longer than I expected to get back my files. Communication can be improved. Quality of the work was very good.”

Helpful Report

(NY - Hawthorne) - Posted 4 years ago

Hi Rich, Thanks for your note, at EverPresent we are always looking to improve our turn around times and communication. I will reach out to you separately to see what we can do to improve!

Posted 4 years ago

“Generally speaking: Very good quality on finished product; a bit pricey, and I felt misled by the marketing. Specifically: There was not one consistent contact person, and completion of product took longer and billing was more expensive and confusing than I was led to believe at the outset (was not a huge project by any means). The emails/communications seemed geared around assumptions that the customer has a strong level of knowledge about the technology involved.”

Helpful Report

(MA - Northampton) - Posted 4 years ago

“I was just a bit disappointed in the audio. But otherwise very happy.”

Helpful Report

(NJ - Montclair) - Posted 4 years ago

“Still waiting for the project to be completed. Had the hardest time reaching the project person. Finally got a call back after 3 days or so. Frustrating.”

Helpful Report

(CT - Hartford) - Posted 4 years ago

Hi Jim, Thanks for using EverPresent again! I see that we already completed one project for you and now you are choosing us for another. We appreciate your continued business and we will be in touch as soon as your tape is complete, stay tuned for status updates prompted from our barcode system emails. Thanks!

Posted 4 years ago

“Final work products were good but the it took more than 2 months to complete and there were long stretches of communication gaps when I had to beg for a staus update or to find out where my job was in the queue.”

Helpful Report

(MA - Burlington) - Posted 4 years ago

Thanks for your feedback Eric. We are still working on our turnaround times while facing challenges from the pandemic. Thanks for your patience. Also, our barcode system proactively sends status updates to inform all clients of the status of their project. Hope we can work with you again on another project when the time is right!

Posted 4 years ago

“The finished product is great. However your 75 dollar an hour to edit video is excessive. I wanted 30 seconds edited out and was told that I would be charged $75.00. I think the editing charge should be pro rated to reflect the actual time spent in the editing process and not an arbitrary flat fee regardless of how little time is spent on the process.”

Helpful Report

(MA - Newton Headquarters) - Posted 4 years ago

“It took a very long time and no one got in touch with me on the status of the order. I was constantly calling for updating.”

Helpful Report

(Mail In) - Posted 4 years ago

EVERPRESENT is rated 4.6 based on 2,592 reviews