“The quality of the media I submitted was not the best. It did however have music, which enhanced the experience of viewing. I was disappointed that my
new media did not include the music.”
Thanks for your feedback, we do the best work that we can given the original quality of the materials! We look forward to working with you again on another project!
“It was an ok experience . A little bit of an inconvenience for sure and the cds are ok . There are a lot of spots in film that is unclear and static . We didn’t get told that there was a problem with it . Also , I thought the cost was high for just transferring tapes to cds
Nothing special was done .”
“Digital reproduction was not the clearest, but likely represents the quality of the source film. That said, process was OK, but expensive when measured against end result.”
“Audio files came back in multiple formats, and communication throughout the process was non-existent ("click for more info about your order" goes to an FAQ, "call this number to get status" -> phone tree with hours).
Process frustrations aside, the files came back usable and once I converted them myself to something usable it was fine.”
“Process and product was fantastic! No complaints there. Not all service fees are listed under the "service fees" section of the client agreement though - so beware. Some fees are tacked on without notice, (even though the agreement says "We will notify you of any significant Service Fee increase.") So make sure you read all the details on the website, (especially the hidden "Extras and Details" section), and the quotes you are provided turn out to be only "Estimates".
Besides that - the product arrived sooner than expected and obviously care was taken to digitize the old tapes I sent. I loved taking advantage of the "Bring additional items when you pick up your order and receive a credit towards continuing your project offer in your email." Everpresent is a really great service if you know about the "gotchas" ahead of time!”
“We haven’t viewed all of the film as of yet, but many pictures were out of focus, to dark or not clear. We did understand that the films were old and not in the best condition. We would have liked it if you could have deleted the pictures that were in poor condition.”
Hello Dorothy,
Thanks for your note. We are glad that you used our film reel services. Please note that we do offer video editing services. If there are any films that you would like to edit, please reach out and we are happy to you about this post-digitizing service.
Best
The EverPresent Team
“I was happy with the quality of VHS to CD conversion. So, I returned with a few negatives, they took quite a long time for scanning the negatives (< 15). I am fine with that, but the quality of the scans is very disappointing. I agree my negatives are not in excellent condition, but they are not in pretty bad shape, even the basic software like Epson's digitial ICE can give a much better output. The communication is also poor, if they have any tools available for quality enhancement I would like to know about those, but I never heard about my options here, I tried to check about this but they weren't very enthusiastic about it. I choose Ever present only because I thought they have better tools, but it turned out to be not the case. My Epson V660 perfection has better quality output.”
Hello Tarakaram,
Thanks for your feedback. We do offer Advanced Image Retouching services, we are happy to talk to you about these additional services. We will reach out to directly to see if we can further assist with these enhancements.
Best,
The EverPresent Team
“Everyone was very nice and kept me informed of the progress with the film. The original price quote online was not accurate and it ended up being double the original quote. I think this could be improved upon. Also the quality of what was received back was a little disappointing. Ended up sending it somewhere else that did a better job.”
Hello Catrina,
We sorry to hear that the quality of the film transfer did not meet your expectations, we will reach out to you directly to hear your specific feedback.
EverPresent
“The first order worked out great. My second order I wasn't sure about the content of the video tape. I was told someone would call me to make sure it is what I thought, but it turned out to be old cartoons that I paid a lot of money to digitize.”
Hi Larisa,
Thanks for your note, glad you had a good experience with your first order. For the second order, unfortunately we cannot screen for content as the work is being done by our technicians. We do offer a viewing station that is available for clients to use for screening before digitizing.
Please let us know if we can help with anything else in the future.
EverPresent
“I think I was quoted around $500.00 to convert my VHS’s to DVD format. I wasn’t sure what was on any of the tapes, I assumed they were videos of family events, but they could have been recorded over without me knowing just as easily. I decided against going through with everpresent, maybe if they were able to show me what was on the tapes prior to assuming I’d hand over $500 blindly. However, my tapes were returned in a timely fashion in a nice white box. Thank you.”
Hello Justin,
We see that you didn't use our services, we welcome the opportunity to work with you. As it is not part of our service to screen for content, you are welcome to visit our main headquarters in Newton, Ma where we have equipment for clients to use. You can preview your video files before digitizing.
Thanks, we look forward to hopefully working with you!
EverPresent Team
“I received a certificate issued by Everpresent that was given away by a radio station. It was good for up to 100 photo scans saved to a CD, thumb drive, or cloud. I had to drop off at a satellite location and Everpresent would not start my project without a non refundable deposit that was NOT stated anywhere on the certificate. Shouldn't that be included? When I called to give the deposit it was not charged to my account right away. It wasn't until weeks later and before I was even notified my project was complete. It was a little bit of an inconvenience that week as I wasn't expecting that withdrawal. Other than that, I was satisfied with the work done.”
“Considering that the service was quite expensive, I was surprised it was not done with more personalized effort. For instance, audio recordings that were ~2x natural speed were provided to me without any adjustment. Since the "as is" transfer to digital can be done with very little human intervention, $50 to digitize each reel of audiotape does not feel like a great value.”
“The process was simple. The people were great. The turnaround time was good. The final product ( old reel to reel audio turned into cd's ) was not as good quality as the originals but it may not be possible to make it so. At least it is on an easier to use format.”
Jennifer, I'm sorry you ultimately felt the project was expensive. Our pricing for slides scanning is very competitive, especially for a local service, and includes things most competitors don't provide, such as unpacking and repacking carousels, dust removal and more. We are always looking for ways to be more efficient and pass savings to our clients, but given the precious materials we work with, we have to do things by hand, extremely carefully, on pristine equipment. It's not necessarily a cheap project, but a worthwhile one that you only have to do once, thankfully.
“The representatives from Everpresent were delightful to deal with and most of the footage that was digitized was good, especially the 16mm film. I was, however, quite disappointed with some of the 8mm and Super 8mm conversations which were far to jumpy as if the film lost its loop and no one corrected it. This happened on a number of the films, but it wasn’t until I checked them on a projector that I realized that the problem was with your conversion and NOT the film. As it was so long after our business was conducted before I discovered this, I did not complain and seek restitution. This is unfortunate as I am now reluctant to submit anymore projects.”
Ralph, thank you for sharing this with us. I just reviewed your Quality Letter, and there isn't any obvious reason why the footage would be jumpy. I'm going to email you separately, but if you're able to share couple of examples of the reels that you're referring to, our technicians can review and let you know if this can be improved or if it's an unavoidable issue in the capture process. In any event, please don't be shy to let us know about issues like this. It's never too late after a project for us to want to spend time improving.
“I worked with a very nice woman to put some tape onto a thumbdrive. It wasn't clear how much of the tape was any good. I was told that I wouldn't be charged for any tape that was unclear but there was quite a bit that wasn't, that was included in the thumbdrive. I wouldv'e preferred not to have minutes of red video that couldn't be seen. that is why I'm giving an acceptable but not good rating.”
Lee, thank you for sharing this with us. When tapes are blank or completely unintelligible, we are one of the only companies I know of about that does not charge full price for those tapes. But in instances like this where much of the tape is good, but there are also many unavoidably damaged or red sections, we proceed with the digitizing so you can enjoy the good footage. Unfortunately, when we are charging under $30 per transfer to USB/DVD, we are not able to offer full editing and cleanup of the tape to weed out all mediocre footage. We offer the service for $80/hour, but we don't impose it on everyone as it would become expensive given that the average tape is over one hour long and the editor would have to watch most of the tape. All that said, if you have already taken the time to identify where you see footage you don't like, please feel free to call us about a small editing project to clean up the footage, which we may be able to do in less than an hour given your preparation, or to ask our advice for free editing software.
