“Was happy with the turnaround time with my last project, product was not significantly superior to a prior service that had converted this same film to digital. Price was probably my biggest reason for the 3-star rating.”
Hi Jack,
At EverPresent we make all of our pricing transparent and visible on our website. We also offer a consultation to review your project estimate with a consultant before starting production on any client materials. We also understand that these projects are an important investment for you and your family. Thank you for your note and we appreciate your business. - EverPresent
Hi Doug, We are very sorry to hear about your recent customer service experience. This is not the level of customer service we pride ourselves on at EverPresent. I will be reaching out as a Manager to get your direct feedback on how we can improve our communication. Thank you for your feedback.
“I wasn't kept informed from beginning to end of the process. Never knew if they were working on it or shipped it or what. Then tried to charge an additional $10 to the shipping cost, at least reversed it. Should use a better system to keep customer informed. Coworker used Legacy Box, always emailed info updates - located in KY. I used Everpresent one state over & it took longer to process & receive. Sorry I can not recommend.”
Thank you for your honest feedback and we agree 100% that we need to improve our ongoing communication with clients so there is more transparency around our best-in-class digitizing process and knowledge of where projects are throughout their time with us. We are actually in the middle of working on that project as we speak and we plan to launch it shortly. We hope it addresses concerns such as yours. We trust that you are happy with the end result of having your memories safe, digital, and shareable and we hope that you will consider us for future projects. Please stay well.
“I'm grateful that the videos we submitted have been recorded, since in the past I've worked in this medium, I was a bit disappointed by the final results, really more than "a bit" because this required no expertise whatsoever. Now I'm looking at slides 9Far, far too many of them, and I wish that after they went onto a flash drive, I could do a voiceover narration. That would so much better for me than what you are offering. The next generations would have something to treasure, but without a voiceover, it would just be pictures identified one by one. After the slide were stored, I'd love to be able to come in and describe each one. We have so much stuff that will mean something to our children, grandchildren, and great grandson, but with an actual physical narrative, it would just become a boring set of old pictures. Do you have the capacity to do something like this? And I also wonder about a music soundtrack - it would make all this "stuff" far, far more professional.”
Hello Sofia and thanks for the note. At EverPresent we pride ourselves on being a full service site for all of your photo & video needs including sharing through photo books and slideshows. We agree with your feedback and do have many packages available for narrations, including playable archives and slideshows. We are sorry that you were not informed of this additional service during your consultation. I would be happy to reach out to you personally and fill you on the additional services that we do provide. Thanks again, Jody from EverPresent
“The quality of the media I submitted was not the best. It did however have music, which enhanced the experience of viewing. I was disappointed that my
new media did not include the music.”
Thanks for your feedback, we do the best work that we can given the original quality of the materials! We look forward to working with you again on another project!
“It was an ok experience . A little bit of an inconvenience for sure and the cds are ok . There are a lot of spots in film that is unclear and static . We didn’t get told that there was a problem with it . Also , I thought the cost was high for just transferring tapes to cds
Nothing special was done .”
“Digital reproduction was not the clearest, but likely represents the quality of the source film. That said, process was OK, but expensive when measured against end result.”
“Audio files came back in multiple formats, and communication throughout the process was non-existent ("click for more info about your order" goes to an FAQ, "call this number to get status" -> phone tree with hours).
Process frustrations aside, the files came back usable and once I converted them myself to something usable it was fine.”
“Process and product was fantastic! No complaints there. Not all service fees are listed under the "service fees" section of the client agreement though - so beware. Some fees are tacked on without notice, (even though the agreement says "We will notify you of any significant Service Fee increase.") So make sure you read all the details on the website, (especially the hidden "Extras and Details" section), and the quotes you are provided turn out to be only "Estimates".
Besides that - the product arrived sooner than expected and obviously care was taken to digitize the old tapes I sent. I loved taking advantage of the "Bring additional items when you pick up your order and receive a credit towards continuing your project offer in your email." Everpresent is a really great service if you know about the "gotchas" ahead of time!”
“We haven’t viewed all of the film as of yet, but many pictures were out of focus, to dark or not clear. We did understand that the films were old and not in the best condition. We would have liked it if you could have deleted the pictures that were in poor condition.”
Hello Dorothy,
Thanks for your note. We are glad that you used our film reel services. Please note that we do offer video editing services. If there are any films that you would like to edit, please reach out and we are happy to you about this post-digitizing service.
Best
The EverPresent Team
“I was happy with the quality of VHS to CD conversion. So, I returned with a few negatives, they took quite a long time for scanning the negatives (< 15). I am fine with that, but the quality of the scans is very disappointing. I agree my negatives are not in excellent condition, but they are not in pretty bad shape, even the basic software like Epson's digitial ICE can give a much better output. The communication is also poor, if they have any tools available for quality enhancement I would like to know about those, but I never heard about my options here, I tried to check about this but they weren't very enthusiastic about it. I choose Ever present only because I thought they have better tools, but it turned out to be not the case. My Epson V660 perfection has better quality output.”
Hello Tarakaram,
Thanks for your feedback. We do offer Advanced Image Retouching services, we are happy to talk to you about these additional services. We will reach out to directly to see if we can further assist with these enhancements.
Best,
The EverPresent Team
“Everyone was very nice and kept me informed of the progress with the film. The original price quote online was not accurate and it ended up being double the original quote. I think this could be improved upon. Also the quality of what was received back was a little disappointing. Ended up sending it somewhere else that did a better job.”
Hello Catrina,
We sorry to hear that the quality of the film transfer did not meet your expectations, we will reach out to you directly to hear your specific feedback.
EverPresent
“The first order worked out great. My second order I wasn't sure about the content of the video tape. I was told someone would call me to make sure it is what I thought, but it turned out to be old cartoons that I paid a lot of money to digitize.”
Hi Larisa,
Thanks for your note, glad you had a good experience with your first order. For the second order, unfortunately we cannot screen for content as the work is being done by our technicians. We do offer a viewing station that is available for clients to use for screening before digitizing.
Please let us know if we can help with anything else in the future.
EverPresent
“I think I was quoted around $500.00 to convert my VHS’s to DVD format. I wasn’t sure what was on any of the tapes, I assumed they were videos of family events, but they could have been recorded over without me knowing just as easily. I decided against going through with everpresent, maybe if they were able to show me what was on the tapes prior to assuming I’d hand over $500 blindly. However, my tapes were returned in a timely fashion in a nice white box. Thank you.”
Hello Justin,
We see that you didn't use our services, we welcome the opportunity to work with you. As it is not part of our service to screen for content, you are welcome to visit our main headquarters in Newton, Ma where we have equipment for clients to use. You can preview your video files before digitizing.
Thanks, we look forward to hopefully working with you!
EverPresent Team
“I received a certificate issued by Everpresent that was given away by a radio station. It was good for up to 100 photo scans saved to a CD, thumb drive, or cloud. I had to drop off at a satellite location and Everpresent would not start my project without a non refundable deposit that was NOT stated anywhere on the certificate. Shouldn't that be included? When I called to give the deposit it was not charged to my account right away. It wasn't until weeks later and before I was even notified my project was complete. It was a little bit of an inconvenience that week as I wasn't expecting that withdrawal. Other than that, I was satisfied with the work done.”
“Considering that the service was quite expensive, I was surprised it was not done with more personalized effort. For instance, audio recordings that were ~2x natural speed were provided to me without any adjustment. Since the "as is" transfer to digital can be done with very little human intervention, $50 to digitize each reel of audiotape does not feel like a great value.”
