“terrible work. I simply needed high quality scans of two 4x5 transparencies, it took them over a month. The scans are completely unusable, too dark in the daarks and blown out in the highlights. and it cost me $100.”
“I am disappointed. First I received an extra charge that nearly doubled the cost midway through the project because I had 5 mini DVDs This was already known to yo at the beginning. Secondly I thought there would be some editing. In fact within the tape were several blank minutes of a black screen.”
“I chose EverPresent because initially I thought I would be working with a local company. I almost walked away upon finding out that the store in Portsmouth NH ships them to a facility in MA. In the end, I decided to give it a try. My first shock was the price quoted as it was much higher than prices on their website indicated. Second issue— no personal contact when reviewing my VHS tapes. I had not looked at them in years and didn’t realize how many old tv shows had been recorded(none of which I cared about) on same tapes as my family memories. I should have reviewed before I dropped them off however, if I had gone with a small local guy, I would have received a phone call asking if I really wanted that stuff. Instead I ended up paying extra because of the length of the tapes. There are a lot of other platforms out there providing the same service as EverPresent at the same price structure such as MyHeritage or Ancestry. I would not send a project to EverPresent again.”
Thank you for sharing this feedback. We are truly sorry that your experience did not feel as clear or as local as you expected, and we appreciate the opportunity to clarify how our process works.
EverPresent is a local brand, and all of our work is done in our own US‑based labs. Our Portsmouth store is a partner store, and your materials were personally transported by our drivers to our Newton MA headquarters for digitizing. We keep everything in‑house because many families prefer to start their project locally rather than mailing their memories to an unknown facility. Providing that option is an important part of how we serve our communities.
On pricing, we aim to be as transparent as possible by listing costs on our website. We also offer no‑obligation consultations so clients can understand potential costs upfront, receive a free quote, and decide whether to proceed without any pressure. We are sorry that this did not come through clearly in your experience.
Regarding the commercial recordings on your tapes, our team can only identify those once digitizing begins. While we would love to notify every client about unwanted content, pausing mid‑process would significantly extend turnaround times. Many clients have waited years to see their memories again, so our goal is to return them as quickly as possible without compromising quality. Even so, we will review how we handle commercial recordings to see where we can improve.
As for alternatives, companies like MyHeritage or Ancestry do not specialize in digitizing and often rely on third‑party vendors for that important work. With EverPresent, the consultation, the digitizing, and the experts who handle your materials are all within one dedicated organization. For families looking for a focused, hands‑on digitizing service, we remain committed to being the most trusted option.
We appreciate you taking the time to share your concerns, and we are sorry that your experience did not reflect the clarity and care we strive to provide. Your feedback is important to us, and we will use it to continue improving how we support families with projects like yours.
Thank you for your feedback,
The EverPresent Team
“They probably will delete this review, but RUN from this company! I chose them for a local drop off site. Was told when I called it would be like $20 for 23 minutes of video I wanted copied. Once they had my tapes the price kept going up and up and customer service in India was always "on another line" and wouldn't call back! Meanwhile the price went up to $21.99 PER tape (since some of the video was on 2 different tapes but a total of 23 minutes) Then it went up to $71, then $93 and they said I couldn't cancel my project even though I never authorized them to start or agreed to this price! Hopefully I will get my tapes/ memories back!!”
“One of the worst transactions I've made. Terrible communications, poor explanation of the process in advance, weak on support, yet always trying to cross sell more services even when you have an active service case. Give them credit, great marketing, I've used another service for years and got sucked in by their slick ads, I didn't pay attention to all of their 1-star customer ratings, just check Yelp. Don't do it. Spent over $2,000, never again.”
“Predatory pricing on their work ($87 to transfer one VHS tape) and their mailing ($36 to mail back one VHS tape). Quality is unremarkable. Service is slow. Always trying to get more time to get things done. I highly recommend another service.”
“The process from start to drop off to pickup took nearly 7 weeks. During which time I purchased a slide/negative scanner, to see what was possible. This was for artwork to be represented on a website so quality was important. When I finally received my work back everything was neatly packaged with lots of promotional ads, ( very slick packaging does not not make up for poor quality work) Dust and scratches were still very visible on each slide. Parts of the artwork were cut off. and the image size was so small that enlargement was not an easy option, fortunately I am relatively competent with Photoshop! Needless to say, The images could not make it to my website. I will be using my own processed images. If time and quality are not critical and convenience and affordability are, then Everpresent is for you.”
“AVOID THIS DODGY BUSINESS! This business is a Kafkaesque nightmare! Especially if you live in the NYC or Boston area, you can get these kinds of services for a fraction of what they charge and without being subjected to harassment for con artists.
After dropping off my materials to be scanned I waited ten days for an email telling me to call them for a consultation. Upon calling I was directed to a call center where they awkwardly read from a script and then put me on hold for an available consultant, before coming back to tell me that none were available and I should call back. The second attempt was the same only this time they took my phone number and said they would call back. Unfortunately I missed the call, I called them right back was put on hold again and was told no consultation was available but to try again tomorrow. Frustrated I emailed them and asked if we could do the transaction by email, the next day I received a call from a “consultant” who was actually just a sales person that didn’t understand the order and wouldn’t listen as I tried to explain what I needed, as she kept interrupting me with upsell pitches. When I finally got through to her that what I wanted was simply two 600ppi scans, she put me on hold presumably to adjust the quote, then we were disconnected. The next morning I woke up to an email from her with an invoice containing services I hadn’t asked for totaling 118.70 and a turn around time of 3 to four weeks. I quickly emailed her back and told her that I simply wanted two photographs scanned and didn’t need all the other things and that if she would adjust the invoice to reflect only the services I needed I would pay it asap. Later that evening she called and left a message saying that the invoice was for exactly what I requested and I should pay it . The I sent her the following email:”Good morning, as I mentioned in our initial phone conversation as well as my follow up email I did not ask for CD/DVD Transfer! (21.99). I also do not need two USB drives (19.99 each)
So if you will kindly remove those charges and send me an updated invoice I will promptly send you the payment.
Thank you.”
After another email I sent them payment of 75.47 for 2 hi reps scans, this included a 50$ service fee!? BUT WAIT IT GETS WORSE, I received no confirmation for payment, instead after another two days I received another email asking me for payment. I promptly emailed them back explaining I had paid and after another day I received another email saying they would check into it in two to three business days. This is where we are now, so go to the ups store or anywhere else but unless you want to get robbed and frustrated beyond avoid this mess of a company!”
“Very poor communication and responsiveness. Problem with work product. Unable to deal with less than perfect 8 mm where other shops had no problem in dealing with and communicating with me about risks and options.”
Hi Peter and Julie,
Thank you for reaching out to us. Based on our notes, your project is ready for pickup at our Great Barrington location as of December 12. We apologize if that message never got to you when we reached out on that day. For the delay you experienced, we've extended your app access so you have time to enjoy your project.
When you're ready to pick up, here's the store information for you which has the store address and hours: https://maps.app.goo.gl/gRHLWXwB7ZkVjZK2A
If you have any further questions, please reach out to us at (617) 505-1132 or at support@everpresent.com. Our team is always happy to help!
Best,
The EverPresent Team
“I did some work with this company and I have no complaints about the work itself, but after a few months they charged me $70.00 and now they are not responding to me anymore.”
Hi Lincoln,
Thank you for sharing your feedback. We'd like to clarify that the payment charged was from the app subscription you opted into during your consultations. We understand that subscriptions can sometimes be overlooked, which is why our team is reaching out separately to confirm your status and provide any additional details you may need.
If you have any further questions, please reach out to us at support@everpresent.com
Best,
The EverPresent Team
“Good afternoon. I am disappointed with the results of the process. Every photo is in reverse order. names are backwards. salutes are with the left hand. Really showed a lack of attention to detail in reviewing the process. How do I get this fixed? Thank you.
Richard Breen
richard.breen@live.com”
Hi Richard,
Thank you for reaching out to us about your project. The best first step to getting this resolved is reaching out to our team directly which we have done in reaction to this review. A team member will be in touch to review your notes and provide you with an update on how we can best resolve your concerns.
Best,
The EverPresent Team
“took forever to get a call and service. Cost was high and difficult. The company is more interested in getting your email and harasing you with emails. Please stop sending me emails. this is the second review that i wrote...because they won't stop sending me emails. I doubt they are reading this one.”
Thank you for reaching out to us about your experience. Per your earlier request, your account has been set to Unsubscribe which means no outreach from us should be happening. Based on our records, our last interaction with you was early November. We're happy to confirm if you have multiple accounts from when you first reached out to us where you're still getting emails from us.
Thanks,
The EverPresent Team
“I was not happy as I thought you would try to fix the picture from the broken glass and the price that was charge for this was ridiculous as I could of scan as is my self for 10 dollars never again”
Hi Sonia,
Thank you for reaching out again.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo and make corrections to the concerns you've outlined.
We will be in touch soon with better next steps to resolving your concerns. We're still committed to resolving this for you!
The EverPresent Team
“very exspenseive amd took very long time after i dropped off 1 vhs tape. No price structure when i dropped off the tape - which took forever to find. Tried to call a person for info, but couldn't connect with a real person who knew anything about the business. They seem more interested in adding me to an email/phone list. I constantly receive email and text information...wish it would stop.”
“Hi I am very upset with the quality of picture I got back from you. If I had known you were going yo scan as is . I would of done it my self .You called your self proffesional and sending picture out and having to wait a month its crazy.All you had to say you were not able to fix picture or color or scratches and that you couldnt take glass out .I thought you were better proffessionals than this definately not worth 70 dollars waisted my money and I was trying to surprise someone very special with this picture. I am very up set”
Hi Sonia,
Thank you for sharing your experience with us.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo. It's not that we can't do it, it's just not part of our standard scanning and Image Enhancement, which you did opt for.
We will be in touch soon with better next steps to resolving your concerns.
Thank you,
The EverPresent Team
“My husband wanted to surprise me with a old 16mm reel we found from 1956...The 1st email said that the reel was 50 ft. we were trilled that there was going to contain a lot. He ordered 2 dvd's and a thumb .... When we received the order we were shocked. The dvd had 2 minutes and 38 seconds on it. John paid 169.00. Yes the it was nice and clear, but the cost was Way too much for this little bit. Kinda think it's a Rip Off for that little bit
Catherine Moscoe”
Hi Catherine,
Thank you for sharing your feedback with us. We understand how surprising it can feel when a reel doesn’t contain as much footage as expected. A 50ft reel can only hold around 3 minutes of video and that's what made it such an accessible medium for families who enjoyed this format.
While we're not the cheapest option out there, we invest in the very best equipment and experts to ensure that every client's materials are preserved with the highest possible quality. These reels aren't simply converted from a projector to a file. Instead, you're receiving the expertise and care of a team that works with client memories every single day.
We're glad we were able to preserve what was there for you to enjoy. We'll keep your experience in mind as we continue to explore other ways we can improve the client experience.
If you have any further concerns, please let us know and we'll be happy to help.
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Per our standard process, when a project is ready for pickup, we will call and send a follow up email to alert you. In your case, we called on July 1st and then sent a follow-up email, which our records show was opened on July 2nd. Since then, we’ve sent one reminder email, and we’re glad that reached you.
We understand how frustrating it is to feel like you weren’t contacted, and we’re always looking for ways to improve communication. If you have any further concerns, we’d be happy to speak with you directly.
Sincerely,
The EverPresent Team
“I had intended to have you convert nearly 200 legacy photos into a digital format. We were preparing for a Celebration event remembering my late wifes life. I sent you a test collection of about 8 photos as a test. You did a good job converting the photos to a memory stick. And you deleiverd the product shortly after the celebration. About a month too late.
Too late and Too expensive.”
“Three days ago I left a voicemail and then followed it up by putting in a request through the website to get started on digitizing a large number of 35mm negatives I have, close to three thousand strips in total. No call back from Ever Present. No email response from Ever Present.”
