“AVOID THIS DODGY BUSINESS! This business is a Kafkaesque nightmare! Especially if you live in the NYC or Boston area, you can get these kinds of services for a fraction of what they charge and without being subjected to harassment for con artists.
After dropping off my materials to be scanned I waited ten days for an email telling me to call them for a consultation. Upon calling I was directed to a call center where they awkwardly read from a script and then put me on hold for an available consultant, before coming back to tell me that none were available and I should call back. The second attempt was the same only this time they took my phone number and said they would call back. Unfortunately I missed the call, I called them right back was put on hold again and was told no consultation was available but to try again tomorrow. Frustrated I emailed them and asked if we could do the transaction by email, the next day I received a call from a “consultant” who was actually just a sales person that didn’t understand the order and wouldn’t listen as I tried to explain what I needed, as she kept interrupting me with upsell pitches. When I finally got through to her that what I wanted was simply two 600ppi scans, she put me on hold presumably to adjust the quote, then we were disconnected. The next morning I woke up to an email from her with an invoice containing services I hadn’t asked for totaling 118.70 and a turn around time of 3 to four weeks. I quickly emailed her back and told her that I simply wanted two photographs scanned and didn’t need all the other things and that if she would adjust the invoice to reflect only the services I needed I would pay it asap. Later that evening she called and left a message saying that the invoice was for exactly what I requested and I should pay it . The I sent her the following email:”Good morning, as I mentioned in our initial phone conversation as well as my follow up email I did not ask for CD/DVD Transfer! (21.99). I also do not need two USB drives (19.99 each)
So if you will kindly remove those charges and send me an updated invoice I will promptly send you the payment.
Thank you.”
After another email I sent them payment of 75.47 for 2 hi reps scans, this included a 50$ service fee!? BUT WAIT IT GETS WORSE, I received no confirmation for payment, instead after another two days I received another email asking me for payment. I promptly emailed them back explaining I had paid and after another day I received another email saying they would check into it in two to three business days. This is where we are now, so go to the ups store or anywhere else but unless you want to get robbed and frustrated beyond avoid this mess of a company!”
“Very poor communication and responsiveness. Problem with work product. Unable to deal with less than perfect 8 mm where other shops had no problem in dealing with and communicating with me about risks and options.”
Hi Peter and Julie,
Thank you for reaching out to us. Based on our notes, your project is ready for pickup at our Great Barrington location as of December 12. We apologize if that message never got to you when we reached out on that day. For the delay you experienced, we've extended your app access so you have time to enjoy your project.
When you're ready to pick up, here's the store information for you which has the store address and hours: https://maps.app.goo.gl/gRHLWXwB7ZkVjZK2A
If you have any further questions, please reach out to us at (617) 505-1132 or at support@everpresent.com. Our team is always happy to help!
Best,
The EverPresent Team
“I did some work with this company and I have no complaints about the work itself, but after a few months they charged me $70.00 and now they are not responding to me anymore.”
Hi Lincoln,
Thank you for sharing your feedback. We'd like to clarify that the payment charged was from the app subscription you opted into during your consultations. We understand that subscriptions can sometimes be overlooked, which is why our team is reaching out separately to confirm your status and provide any additional details you may need.
If you have any further questions, please reach out to us at support@everpresent.com
Best,
The EverPresent Team
“Good afternoon. I am disappointed with the results of the process. Every photo is in reverse order. names are backwards. salutes are with the left hand. Really showed a lack of attention to detail in reviewing the process. How do I get this fixed? Thank you.
Richard Breen
richard.breen@live.com”
Hi Richard,
Thank you for reaching out to us about your project. The best first step to getting this resolved is reaching out to our team directly which we have done in reaction to this review. A team member will be in touch to review your notes and provide you with an update on how we can best resolve your concerns.
Best,
The EverPresent Team
“took forever to get a call and service. Cost was high and difficult. The company is more interested in getting your email and harasing you with emails. Please stop sending me emails. this is the second review that i wrote...because they won't stop sending me emails. I doubt they are reading this one.”
Thank you for reaching out to us about your experience. Per your earlier request, your account has been set to Unsubscribe which means no outreach from us should be happening. Based on our records, our last interaction with you was early November. We're happy to confirm if you have multiple accounts from when you first reached out to us where you're still getting emails from us.
Thanks,
The EverPresent Team
“I was not happy as I thought you would try to fix the picture from the broken glass and the price that was charge for this was ridiculous as I could of scan as is my self for 10 dollars never again”
Hi Sonia,
Thank you for reaching out again.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo and make corrections to the concerns you've outlined.
We will be in touch soon with better next steps to resolving your concerns. We're still committed to resolving this for you!
The EverPresent Team
“very exspenseive amd took very long time after i dropped off 1 vhs tape. No price structure when i dropped off the tape - which took forever to find. Tried to call a person for info, but couldn't connect with a real person who knew anything about the business. They seem more interested in adding me to an email/phone list. I constantly receive email and text information...wish it would stop.”
“Hi I am very upset with the quality of picture I got back from you. If I had known you were going yo scan as is . I would of done it my self .You called your self proffesional and sending picture out and having to wait a month its crazy.All you had to say you were not able to fix picture or color or scratches and that you couldnt take glass out .I thought you were better proffessionals than this definately not worth 70 dollars waisted my money and I was trying to surprise someone very special with this picture. I am very up set”
Hi Sonia,
Thank you for sharing your experience with us.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo. It's not that we can't do it, it's just not part of our standard scanning and Image Enhancement, which you did opt for.
We will be in touch soon with better next steps to resolving your concerns.
Thank you,
The EverPresent Team
“My husband wanted to surprise me with a old 16mm reel we found from 1956...The 1st email said that the reel was 50 ft. we were trilled that there was going to contain a lot. He ordered 2 dvd's and a thumb .... When we received the order we were shocked. The dvd had 2 minutes and 38 seconds on it. John paid 169.00. Yes the it was nice and clear, but the cost was Way too much for this little bit. Kinda think it's a Rip Off for that little bit
Catherine Moscoe”
Hi Catherine,
Thank you for sharing your feedback with us. We understand how surprising it can feel when a reel doesn’t contain as much footage as expected. A 50ft reel can only hold around 3 minutes of video and that's what made it such an accessible medium for families who enjoyed this format.
While we're not the cheapest option out there, we invest in the very best equipment and experts to ensure that every client's materials are preserved with the highest possible quality. These reels aren't simply converted from a projector to a file. Instead, you're receiving the expertise and care of a team that works with client memories every single day.
We're glad we were able to preserve what was there for you to enjoy. We'll keep your experience in mind as we continue to explore other ways we can improve the client experience.
If you have any further concerns, please let us know and we'll be happy to help.
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Per our standard process, when a project is ready for pickup, we will call and send a follow up email to alert you. In your case, we called on July 1st and then sent a follow-up email, which our records show was opened on July 2nd. Since then, we’ve sent one reminder email, and we’re glad that reached you.
We understand how frustrating it is to feel like you weren’t contacted, and we’re always looking for ways to improve communication. If you have any further concerns, we’d be happy to speak with you directly.
Sincerely,
The EverPresent Team
“I had intended to have you convert nearly 200 legacy photos into a digital format. We were preparing for a Celebration event remembering my late wifes life. I sent you a test collection of about 8 photos as a test. You did a good job converting the photos to a memory stick. And you deleiverd the product shortly after the celebration. About a month too late.
Too late and Too expensive.”
“Three days ago I left a voicemail and then followed it up by putting in a request through the website to get started on digitizing a large number of 35mm negatives I have, close to three thousand strips in total. No call back from Ever Present. No email response from Ever Present.”
“I expected better. There was dead air and static in most, if not all, of the dvds. I was under the impression that the static/dead air would be removed making better transitions between different recordings. This was not the case. I spent hours removing the static, adding transitions. After doing so, it only ended up being 3 dvds total and Ever Present charged me for 11 dvds. Such a scam. I waited a month and paid $400 for Everpresent to literally just transfer the recordings to 2 thumbdrives and 11 dvds. The process and expectations could have been explained in a lot more detail. The representative taking the order and the person transferring the data should get on the same page.”
“This has been the worst customer service and quality of work I have ever had. I will NEVER use this business again! He is a recap...
I did my phone consult, was told to drop off my content on a Saturday. Upon arrival, at a third party drop off location, the employee didn't even know how to turn on the computer to begin my transaction. I was then told pick-ups are on Friday, now my media has to sit in the store for an additional week before pick-up. Then upon pick-up, it would be an additional 7-10 days before I heard back from the company (never disclosed during my consult).
Once I did receive a phone call, I was told I couldn't receive the services I wanted which I made clear during my original phone consult. Then, I finally am notified they are working on my media, I was told they can't find my original vhs tape which I provided them my only copy! They were like, we probably have it...just can't tell for a couple of days. What?! You don't know if you have my only copy! UNACCAPTABLE! Then, I receive my media back in the mail. I do not have the multiple thumb drives I requested, I am missing a video outright. And now, I am uploading this to my computer and part of my video is missing altogether!!!!!!!! What in the actual heck is going on?!!!!!!!!!!!!!!!!!!!!!!!!!! I am livid. This company has wasted my time, my money, and caused a lot of stress that was completely avoidable. ZERO stars...EPIC FAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was told they would be in touch...they have outright ghosted me.”
“Unfortunately this was a very bad experience. Very difficult to speak to anyone at company. I tried via phone and e mail with no response. I paid over $2000. 00 for this large job of my family’s pictures and films and the original estimate was $1200.00. It appeared that the quality was not enhanced at all, the audio was missing in large areas (that was good on original)and so many doubles. The labeling was not even close to what was on tape.They copied 20 tapes that were old tv shows that my kids had taped over family film's. That’s when it was evident that absolutely no one was paying attention. I had told the company representatives originally that over taping might have happened and I was told if this was noted I would receive a call to discuss.
I dropped the job off in October and was told it would be complete by Christmas. When it came to the week before Christmas and I still did not hear back from them I really pressed for at least a call back regarding status. Within a few days the job suddenly was complete without anyone again calling me back. It seemed to us that the job was forgotten and suddenly just done without any one even looking at what they were copying and absolutely no effort.
This was something that I had been looking to do for years and finally decided to go with this company obviously I chose wrong. I have contacted them again and asked to speak to someone and have not heard back at all.
Horrible company I suspect this is just done by AI with no human involvement.
Pat”
Hi Pat,
Thank you for relaying your experience. We apologize for not being more communicative, but as you observed, December is an exceptionally busy time for our company as we are striving to assist as many families as possible for the holiday season. We are so glad you were able to get your project completed by Christmas as promised. We would be more than happy to assist you with another project in the future, and we can promise much more frequent communication with you consultant going forward.
Best Regards,
EverPresent
“Pictures were skewed, full page articles were unreadable in different areas, some pictures were damaged. Certainly not worth the money paid. Not the level of quality I was promised. Glad I didn’t pay $7600 for all 35 albums I have.”
Hi Edward,
Thank you for your feedback and for bringing this to our attention. Quality control is very important to us, and we will be thoroughly looking into the issues you described. A member of our management team will be reaching out to discuss possible options.
Best Regards,
EverPresent
“I could never download the video from the flash grove. Took it to The Geek Squad and two other people. They claim there was no video on the flash’ drive. A total waste of money”
Hi Michael,
Thank you for relaying your experience with us. Our service delivery team has reached out as of December 17th with some questions to help you access your files. Please give us a call anytime and we would be more than happy to assist.
Many Thanks,
EverPresent
“Had, issues with girl on phone, pushing me to do things over phone when she called. I said I will do it online, but had to tell her more than once. My fault tape had master written on it, emailed before project was done in very beginning and was told that is what will be written on it. Took final payment out and no one ever told me was done until I followed up 3 weeks later . First project was amazing, 2nd will make me not come back”
Hi Joan,
Thank you very much for your feedback and for letting us know about your experience. We are very sorry your project did not proceed as smoothly as it could have, especially as you are a return client. Please expect an email from someone on our management team in the hopes of improving your experience from here.
Best Regards,
EverPresent
“The most expensive service around. I was quoted a little $400 and was charged over $600 for 12 small DVD's to a UBS and that's with a 20% discount. You do not even get an individual UBS per tape they put everything on one.”
