EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,495 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,495 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall, I am extremely dissatisfied with your company. I asked for a 1:1 transfer of VHS tapes to DVDs. For VHS tapes I received the single tape split up across several DVDs, rather than 1 DVD which is what I was expecting (a 1:1 ratio like I had asked for). I wish I had known that beforehand. And for any content of VHS tapes that has to be split across DVDs, it would be nice if there was an option for a Menu to be added to the DVD to select where to navigate to on the DVD rather than having to fast forward through content. The price I was charged at the completion of the project was 57% higher than the proposal I received. If there is no transparency in the what the final, actual price will realistically be, why bother providing an estimate? In the first phone call, I was told that if I had less than about 20 tapes then they could be delivered prior to Christmas. I sent 16 tapes from my collection. The customer service rep had incorrectly captured my email address during the first phone call (which I didn't know at the time). Only after 2 subsequent calls initiated by me was this error discovered. Subsequently my order was waitlisted and not delivered until after Christmas. Needless to say, I have been extremely disappointed with your company and your customer service throughout the entire process.”

Helpful Report

(PA - Harrisburg) - Posted 1 year ago

“Way too expensive throat 50 feet of film”

Helpful Report

(NJ - Morris Plains) - Posted 1 year ago

“Beware of being overcharged!! Sent Everpresent 488 feet of film total on 4, 3" reels (full), 2, 5" reels (not full) and 1, 7" reel (not full). Estimate was for 1000 feet. Put deposit down, said they'd adjust the price once it was processed in full and they can measure how many feet was processed. Never got a final bill, only an additional charge on my CC. Emailed multiple times and get back some boiler plate answer. Will never be using this company again.”

Helpful Report

(Mail In) - Posted 1 year ago

“Dreadful customer service and outrageous prices. Never again.”

Helpful Report

(NJ - Pompton Plains) - Posted 1 year ago

“I have mentioned several times that I am not in the US and not able to take delivery of physical product so I have not yet seen the work you did for me. On previous assignments you sent a link from which I could download jpegs but I don't believe I received such a link for this assignment. I would appreciate an update on delivery, thanks.”

Helpful Report

(Mail In) - Posted 1 year ago

“My promotional discount was never applied after several times of asking them. I just stop asking. Obviously they disregard their clients request.”

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Posted 1 year ago

“I'm not happy with the final price. Quoted estimate was $180, final was 50% higher close to $270. And the film was only 4 minutes long. That is over the top expensive and I don't see how non-profits or any family can afford that.”

Helpful Report

(Mail In) - Posted 1 year ago

“I am very disappointed with their customer service. After making a complaint I have had no response and no satisfaction with an incomplete order.”

Helpful Report

(NH - Manchester) - Posted 1 year ago

“The conversion of my tapes to digital was ok but the fact that I was charged more than agreed upon is illegal and certainly unprofessional. I discussed this matter with someone at Everpresent and they offered no solution. I was told that I agreed to the amount I was charged but when I asked for ANY evidence of this I was provided none. I never agreed to it and in my view this is fraud. I reported this to my bank since it was a credit card charge and if that investigation is not successful I will pursue further. I do not think it is good practice to have this predatory behavior toward your clients. This was my first time using your services. You can bet I am never coming back. And I am advising everyone I know to stay away from you guys.”

Helpful Report

(MA - Newton Headquarters) - Posted 1 year ago

“While the end result of the project presented nicely, the following overshadowed the final presentation: policy of keeping customers in the dark as to the estimated completion date of the project, the unreasonable length of time to complete the project (one year), astronomical cost inconsistent with the level of supposedly ‘A-list’ services provided (18 hours, at $95/hr, rapidly escalated into a jaw-dropping 62 hours, at $95/hr; charging the customer for time to correct Ever Present's errors, charging for services not rendered (no proofing done; and only partial optimization completed). I would be hard pressed to recommend the services of Ever Present. It behooves the company to re-evaluate their policies and processes to avoid these pitfalls.”

Helpful Report

Posted 1 year ago

“The two 16mm films I submitted came back as very disappointing files. The color had shifted on both, and no one in your quality control department even mentioned it. I would not have expected you to make corrections, but someone should have prepared me for the need. Worse yet was the audio, which had an annoying flutter sound throughout, obscuring dialogue and music. How could you not have heard that? The original optical tracks were clear of any such annoyances.”

Helpful Report

(NY - Chelsea/NYC) - Posted 1 year ago

“This company is a disgrace. They gave me misinformation about pricing. They failed to respond to my requests and messages. They deal with local merchants whose hours are by appointment only. They have so many employees that you cannot establish a relationship with anyone. The whole outfit is robot, unfeeling, and I would NEVER recommend them to anyone.”

Helpful Report

(NY - New Rochelle) - Posted 1 year ago

“This is my second project with Everpresent. My first experience was very good, especially with communication. However, my second project did not go that well. If it would have been my first experience I would not have used Everpresent again. The rep assigned to project #2 failed, she lacked communication skills and was just not interested. I sent emails, phone calls but never followed up, most likely she is no longer working at the company.”

Helpful Report

(Mail In) - Posted 2 years ago

Hi Carol, Thanks for your email and for your feedback we would love to hear more about we can help. Please send email to info@everpresent.com with your concern and Senior Manager will reach out to help make this right!

Posted 2 years ago

“go local..do not use a remote service.”

Helpful Report

(NY - Troy) - Posted 2 years ago

Hi Michael, At EverPresent we pride ourselves on having options for folks in the Northeast by visiting local secure drop-off points like the one you visited in NY. Our lab is headquartered in Newton, Ma and we handle our work 100% locally here. We hope you enjoyed the video project that we completed for you!

Posted 2 years ago

“Absolutely terrible. I'm still waiting for resolution. Judging from what Connor has said, they digitized the wrong tape (an "unlabelled tape" is Connor's reference, whereas my tape clearly is labelled in Spanish), and I'm waiting to see whether they also digitized my tape and can send me the file, or whether mine simply got forgotten. Also, I've asked for my email thread to be sent to the Niloffs, and asked Connor to confirm that he's done that, but I haven't heard back from him on that. I got a nice standard thank you email from the Niloffs for my "family" having entrusted you all with my material. However, the tape I sent is not a family home video. It's a professional tape from my initial work in Chile (which, by the way, later led to the Emmy nomination for my TV series there). It'd be great at his point to get a serious professional response from someone.”

Helpful Report

(Mail In) - Posted 3 years ago

Mr. Keller, we assure you that our client handling of materials & safety is our #1 priority. We will be reaching out shortly to help you resolve any outstanding issues with your digital link.

Posted 3 years ago

“As far as I am concerned, the project was never completed. The conversion is not acceptable.”

Helpful Report

(Mail In) - Posted 3 years ago

“Horrible experiences. The order of the slides was terribly mixed up even though slides were numbered. Digital files in stick were unreadable. Will never go there again.”

Helpful Report

(NY - Chelsea/NYC) - Posted 3 years ago

“The fact that the tapes were bad quality audio tapes was not brought to my attention. I would not incurred the expense for poor quality audio tapes.”

Helpful Report

(CT - Darien) - Posted 3 years ago

We recently received your feedback about your finished project. We are sorry to hear that your audio results were not as you expected! We ultimately want you to be happy with EverPresent and the service that we provide. It sounds like your consultant did reach out to ask about additional audio editing services, as the audio reels were degraded over time and could some additional enhancement. We have a member of our client services team reach out to talk about your options!

Posted 3 years ago

“I don’t understand why I am getting mail and emails from your company when as if you helped me with my project (which you did not). I never got an explanation for why you could not complete the work.”

Helpful Report

(NJ - Waldwick) - Posted 3 years ago

Hi Nina, thanks for your feedback! It seems that you had a rare format audio reel that we do not have the equipment to transfer. We did not charge you for this project but we a member of Client Service Team should have informed you that we could not process this. We will be sure to address this with our Quality Control department. Thank you and we hope to work with you again on another project!

Posted 3 years ago

“I had 8mm films digitized a couple of years ago from a firm in NY. I actually had you digitize one of the same films so I could see the difference before I used you to do the bulk of the work I need done. The difference was unbelievable - The digitized film you sent me was horrible - the colors were bad, the speed was wrong - it wasn't worth watching.”

Helpful Report

(MA - Newton Headquarters) - Posted 3 years ago

EVERPRESENT is rated 4.6 based on 2,495 reviews