EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.60

4.6 Rating 2,063 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 2nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experiences. The order of the slides was terribly mixed up even though slides were numbered. Digital files in stick were unreadable. Will never go there again.”

Helpful Report

(NY - Chelsea/NYC) - Posted 2 years ago

“The fact that the tapes were bad quality audio tapes was not brought to my attention. I would not incurred the expense for poor quality audio tapes.”

Helpful Report

(CT - Darien) - Posted 2 years ago

We recently received your feedback about your finished project. We are sorry to hear that your audio results were not as you expected! We ultimately want you to be happy with EverPresent and the service that we provide. It sounds like your consultant did reach out to ask about additional audio editing services, as the audio reels were degraded over time and could some additional enhancement. We have a member of our client services team reach out to talk about your options!

Posted 2 years ago

“I don’t understand why I am getting mail and emails from your company when as if you helped me with my project (which you did not). I never got an explanation for why you could not complete the work.”

Helpful Report

(NJ - Waldwick) - Posted 2 years ago

Hi Nina, thanks for your feedback! It seems that you had a rare format audio reel that we do not have the equipment to transfer. We did not charge you for this project but we a member of Client Service Team should have informed you that we could not process this. We will be sure to address this with our Quality Control department. Thank you and we hope to work with you again on another project!

Posted 2 years ago

“I had 8mm films digitized a couple of years ago from a firm in NY. I actually had you digitize one of the same films so I could see the difference before I used you to do the bulk of the work I need done. The difference was unbelievable - The digitized film you sent me was horrible - the colors were bad, the speed was wrong - it wasn't worth watching.”

Helpful Report

(MA - Newton Headquarters) - Posted 2 years ago

“Not pleased. Didn't do what I asked and was very overpriced.”

Helpful Report

(Mail In) - Posted 2 years ago

“Horrible. Dishonest, everything agreed upon didn't happen”

Helpful Report

(NH/MA - Salem) - Posted 2 years ago

“I chose this company because the prices were good (or so I thought) and they seemed to do a good job. I brought my 55 pictures to my local drop off and waited for the phone call that Everpresent received them. The phone call came with the tech telling me I had many more pictures than I sent and quoting me over $200 for the scanning and everything that would need to be done to bring my pictures back to like new. When I told her there were only 55 pictures and most of them just needed to be scanned, she insisted I was wrong. Only 15 needed any special attention. After a few minutes of going back and forth, she said she would check. Came back to tell me yes there was a lot less then she stated but more than the 55 pictures I counted (??) Now she quotes me $140. I was going to ask for my pictures back. She tells me it could be less and the $140 was just an estimate. I gave her the $70 deposit required thinking that it would be corrected later on. It was not. Not only was I charged the full $140 but they did nothing to improve the photos given to them. Their site shows a cracked, faded picture brought back to like new. That is what I was expecting to receive. The scan looked the same as the picture with no improvement. I would not recommend this service. I did not contact them after I received my pictures back. I just don't want anything to do with them again.”

Helpful Report

(NY - Massapequa) - Posted 2 years ago

“It cost me $75 to learn you could not convert my 78 record to mp3”

Helpful Report

(Mail In) - Posted 2 years ago

“Wasn’t satisfied at all with having my wedding video copied to DVD!”

Helpful Report

(NJ - Montclair) - Posted 2 years ago

Hello Carla Thanks for your feedback - it looks like your original recording was created as a VHS slideshow from the 1990s. The effects that you are seeing on the recording were intentional design elements that your videographer used during the recording. A senior member of our Client Success Department will reach out to see if there is any other wedding footage you may have or talk about our editing services. Have a great holiday and we hope to work with you again on another project.

Posted 2 years ago

“STOP SPAMMING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

(ME - Portland) - Posted 2 years ago

“Sirs: I have a HP Scan G4050 and three very dark slides. Although I received "boilerplate" emails about the marvelous work you were doing (I think these were just marketing items and had little truth in the 'personal work' on my slides my slides were sent with expectations of a usuable presentation material. When I received the finger disc group of slides it is difficult to see a major upgrade of my dark slides. The copies on my G4050 frankly were better but I sent them to you hoping for improvement that was not as good as my armature attempt. I planned on using the images for a medical presentation of my early cases and your work product was not acceptable. Frankly money spent was wasted and I received nothing in return put propaganda about how good your firm was! My investment with your firm was wasted.”

Helpful Report

(Mail In) - Posted 2 years ago

Hi Charles, Thanks for your feedback, at EverPresent we strive for good quality and customer service. It seems that your images were underexposed and perhaps you could benefit from our image enhancement service where we can digitally retouch your three slides for better improvement. We will reach out to you personally so that you can learn more about this advanced retouching program. Best, The EverPresent Team

Posted 2 years ago

“You guys suck - I sent the same to an online service and they sent back complete copy not partial like EVERPRESENT and better quality for less price. Anything else you'd like to hear ?”

Helpful Report

(MA - Newton Headquarters) - Posted 2 years ago

“The video converted was 90% trimmed, inconsistent and very bad quality”

Helpful Report

(MA - Natick) - Posted 2 years ago

Thanks for your feedback Deep. At EverPresent we stand by the quality of our work. If your expectations were not met with the digitization of your (1) 8mm tape - I will reach out to you personally to see if we can help with address your concern through our Order Evaluation Process. The EverPresent Management Team

Posted 2 years ago

“When I spoke to the representative and told him what the problem was to recover some video they were not able to do it I can see the video when I fast forward through the camera but they could not recover it”

Helpful Report

(Mail In) - Posted 2 years ago

Hi Michael, Thanks for your feedback. At EverPresent we stand by the quality of our work and the results are only as good as the original media that can work with. I reviewed your order and it looks like there was significant digital corruption from the original 8mm video tape and that was notated on your Quality Report. I will reach out to you personally to see if we can help with another project where the originals might be better quality. Best, The EverPresent Management Team

Posted 2 years ago

“Well, I spent $95 to have 2 VHS full of crappy quality/unwatchable reruns and TV movies put on a flash drive. (Before you tell me I should have checked what was on them, I was not aware they couldn’t tell me what was on them until after the work was complete.) It was a huge waste of money and hard to believe they didn’t have a VHS player to put them in to check for me. The only way this would have been a good experience is if I had that $95!!!!! back in my pocket.”

Helpful Report

(NY - Chelsea/NYC) - Posted 2 years ago

“I am sorry to say that I was extremely disappointed with the results of your supposed enhancement of my grandmother’s audio tape!!!!”

Helpful Report

(Mail In) - Posted 2 years ago

“The recording came out very very poor quality, I could barely hear it unfortunately...”

Helpful Report

(Mail In) - Posted 2 years ago

“I’m afraid that I have been disappointed in the results of the work done by Everpresent. One of the four disks I received has someone else’s music on it, and I am missing the last several movements of a major work on my disks. The recording quality makes me think that the copies were made without listening to what was on them. Admittedly, these are some older recordings, but I, an amateur in the recording field, have made infinitely more acceptable copies of these tapes. I have the feeling that either the technicians were unaware of the fact that this work was recorded on a 1/2 track Stereo, rather than 1/4 track, and so much of the fidelity is lost, causing distortions of balance and clarity. I made a point to inform those to whom I entrusted the tapes that some were recorded in 1/2 track, but it seems that was ignored. Lastly, I had a copy of the work transferred to a thumb drive, but have been unable to play anything from it since it appears that the jack has been twisted and therefore it is unreadable.”

Helpful Report

(MA - Shrewsbury) - Posted 2 years ago

Hello Stephan, Thanks for reaching out and informing us of this issue. I assure that the contents of your tape are an exact copy of the original audio recording! There is nothing that we do in our process that would ever effect the integrity of original client materials. A member of support team will be reaching out today to further assist you. Thanks for bringing this to our attention! Best, EverPresent

Posted 2 years ago

“Well the project started midway through Covid it was something that was going to be for my mom‘s gift and the project took months and months to get done then when it was completed it was only half done because they only recorded a portion of the tape when were specific instructions that there was a blank pushing in the middle anyway after receiving it and numerous phone calls and explaining and re-explaining we brought the tape back in and they somewhat repaired it and gave me an updated version of it but it was a fairly expensive and time involved to get it done was over what was expected for such an easy simple project my experience overall was negative responses from individuals was wasn’t too good although they tried hard and it seems like every time I had to re-explain it to someone else in a different department”

Helpful Report

(NH - Manchester) - Posted 2 years ago

“The cost way high and even got charged for a 10 second video with nothing on it blank fuzzy with some words”

Helpful Report

(NY - Chelsea/NYC) - Posted 2 years ago

EVERPRESENT is rated 4.6 based on 2,063 reviews