The conversion of my tapes to digital was ok but the fact that I was charged more than agreed upon is illegal and certainly unprofessional. I discussed this matter with someone at Everpresent and they offered no solution. I was told that I agreed to the amount I was charged but when I asked for ANY evidence of this I was provided none. I never agreed to it and in my view this is fraud. I reported this to my bank since it was a credit card charge and if that investigation is not successful I will pursue further. I do not think it is good practice to have this predatory behavior toward your clients. This was my first time using your services. You can bet I am never coming back. And I am advising everyone I know to stay away from you guys.