EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,593 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The work was fine! But the fact that I was charged a higher amount then the quoted price when I picked up my order really didn’t sit well with me.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

“I was disappointed with the lack of help and creativity that I received. I was looking for some ideas from my representative. Either a new idea or ideas that the company had used in the past with other clients. I feel the bare minimum was done on my project and I would have been willing to spend more money and expand my project had someone seemed interested and willing to get creative with me.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

Thank you for letting us know. Our team is instructed not to be too pushy when it comes to expanding projects, whether that means doing editing, additional copies, etc. But it sounds like here we should have been much more clear about our capabilities, especially as our team most enjoys engaging creative projects. If you'd like to pursue doing something more with your newly digital footage, you might ask to work with Anna. She has a lot of experience dealing with projects of your type and will be full of ideas once you give her a sense of direction. Thank you for your business!

Posted 6 years ago

“I am not surprised that you sent this survey AGAIN. Your company could not digitize my Mavica discs. It shows how there is a disconnect between departments in your organization. This department does not know that the other department FAILED to convert my files. Then had the CLASSLESS Gaul to charge me for the return shipping.. I own several companies and always show some class when we return unsuccessfully procssed parts by paying shipping .”

Helpful Report

(Mail In) - Posted 6 years ago

Ed, apologies again for the error on the return shipping charge. Thank you for bringing it to our attention and giving us a chance to rectify the issue.

Posted 6 years ago

“I had 5 DVDs made of a VHS tape that I bought on eBay to replace one that our family had loved in the past, but which had been misplaced years ago. When I dropped it off, I told the person at Everpresent that I had been unable to view the tape (no VHS player anymore) and I hoped that it was in decent shape. The project took about twice as long as they originally told me, and I had to reach out to them to find out what the status was, after not hearing from them in the anticipated time frame plus several days. There seemed to be some confusion when I called about it, and it took some time for them to track down my order. When I (finally) picked it up I was told that there was some slight wear to the VHS tape with resulting "minor" flaws in the DVD. I excitedly gave copies to my children and to a couple of friends. But when I actually watched the DVD I was extremely disappointed. Large portions (like almost 50%) of the recording were unwatchable, presumably because the VHS tape was (unbeknownst to me) worn out. Granted, the fact that the tape was worn out is not the fault of Everpresent. But I am disappointed that they didn't contact me to tell me how poor the quality was, especially since I voiced concern about that from the outset. Now it seems obvious to me that the delay was due to them trying to salvage the recording somehow. I am not only disappointed in their service, but embarrassed that I gave copies to other people. Not to mention that I spent a fair amount of money (I think almost $150) for something that is really not of any value.”

Helpful Report

(MA - Newton Headquarters) - Posted 6 years ago

Jennifer, thank you for your feedback. In reviewing your Quality Letter, it seems that we did identify a Frame Hold issue with your tape and did indeed spend extra time using numerous different tape machines to get a decent capture out of a tape that was not in great condition. Ultimately, we were transparent about it the flaws upon returning your order and did our best, but we likely should have emphasized the nature of the tape's defects more and encouraged you to review it before distributing the extra copies. We will keep this in mind in the future in instances where we are quite proud of our ability to salvage a tape, but where the final result may be something a client wants to think twice about before distributing.

Posted 6 years ago

EVERPRESENT is rated 4.6 based on 2,593 reviews