I had 5 DVDs made of a VHS tape that I bought on eBay to replace one that our family had loved in the past, but which had been misplaced years ago. When I dropped it off, I told the person at Everpresent that I had been unable to view the tape (no VHS player anymore) and I hoped that it was in decent shape. The project took about twice as long as they originally told me, and I had to reach out to them to find out what the status was, after not hearing from them in the anticipated time frame plus several days. There seemed to be some confusion when I called about it, and it took some time for them to track down my order. When I (finally) picked it up I was told that there was some slight wear to the VHS tape with resulting "minor" flaws in the DVD. I excitedly gave copies to my children and to a couple of friends. But when I actually watched the DVD I was extremely disappointed. Large portions (like almost 50%) of the recording were unwatchable, presumably because the VHS tape was (unbeknownst to me) worn out. Granted, the fact that the tape was worn out is not the fault of Everpresent. But I am disappointed that they didn't contact me to tell me how poor the quality was, especially since I voiced concern about that from the outset. Now it seems obvious to me that the delay was due to them trying to salvage the recording somehow. I am not only disappointed in their service, but embarrassed that I gave copies to other people. Not to mention that I spent a fair amount of money (I think almost $150) for something that is really not of any value.