EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good recovery from very old slides. Confusing pricing.”

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(CT - Hartford) - Posted 7 months ago

“We be happy...”

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Posted 8 months ago

“was a very diferent busness deal! But it was a pleasant ending. I'm not used to paying up front and not seeing the product being purchsed. I was away hunting three weeks and when returning home I was pleasently suprised with the product. I'm not a computer person! I would be sending another order to be processed. I will be 88 this coming may and will not learn more computer skills. I would like to learn how to share the film with friends. If you can direct me in this proscess I would appricate it. Carl Didone”

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(Film Reel Conversion) - Posted 8 months ago

Hi Carl, We are so glad you had a pleasant experience with us. We are excited about the opportunity to work with you again! Our support team has been notified and we will be reaching out to help you with sharing the files with your friends. Best Regards, EverPresent

Posted 8 months ago

“The work was excellent. Some of the policies made the whole project take a bit longer than I would have liked, but I understand why they are what they are.”

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(Video Conversion) - Posted 8 months ago

“Very good media transfers. Very good communication (maybe excessive!). Two complaints: 1. I was told the job would be finished and ready for pickup on Dec. 20. It was ready for pickup two weeks early. I felt like I was rushed to pick up the job, located at an inconvenient shop. 2. Instead of giving me a deadline to pick up the job before it was sent back to Everpresent, the message simply said I must pick it up 'soon'.”

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(Video Conversion) - Posted 8 months ago

“Processing was well done, but I thought pricey!”

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(Audio Conversion) - Posted 8 months ago

“Was pleased when my work was completed so quickly and well before the quoted time. Thank you”

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Posted 9 months ago

“After finding a shoebox full of 8 mm films from many years ago, we were really excited to see what might be on them. It felt really scary to just hand over these precious memories to anyone so I’m really glad we found Everpresent. They gave me peace of mind every step of the way. The cost was reasonable for what they do, and I really appreciated the great service. I may have been able to get it done quicker and cheaper from other services, but I didn’t have the same confidence that they would be handled properly. So grateful that we now have these memories to cherish. They have the experience and the professionalism that I needed to move forward on that project. I subtracted one star because after the project was completed and we were waiting for the package, I sent them multiple emails checking on the address because I was concerned that they were going to send the videos to the wrong address and no one ever got back to me. They were really great staying in touch with me until I paid, but it wasn’t the end of the world and I didn’t worry about it. The CDs and USB drives went to the wrong address. We had a unique situation and I doubt other customers would experience that issue. I’m hoping they had a reasonable excuse for not responding to my emails. Overall, I’m extremely happy and would highly recommend them.”

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Posted 9 months ago

Hi Lisa, Thank you so much for your feedback. We are so happy that the majority of your experience was positive, and we want to thank you for drawing our attention to an area where we can improve. Please let us know if we can be of any help in the future. We would like for your next project with us to go more smoothly and we'll do everything that we can to ensure that it does! Best Regards, EverPresent

Posted 9 months ago

“Took awhile for us to get on the same page but after that things went smooth and the quality was good. It would be nice if a person could schedule a call with a tech as I often missed the call backs due to my poor phone connection. Thanks Dan”

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(Audio Conversion) - Posted 9 months ago

“It took a long time to get The end product, but I guess that’s understandable. You might consider a lower rate for small projects like mine.”

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Posted 10 months ago

“I am so please with the product. It’s such a treasure for me and our family. I have been unable to obtain assistance request which is disappointing.”

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Posted 10 months ago

“The copies of my over-size photos are excellent. I'm very happy with the results. My only complaint is that the sompany seems a bit disorganized. They kept mixing up my order with other customers and it took a bit of time to get it all corrected. Also, I had specifically requested that the backs of the photos not be copied, but they did that anyway. Not sure if they charged me for that or not.”

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(Photo Scanning) - Posted 10 months ago

“My only complaint focusses on the diminiative thumb drives and equally tiny hub to connect with a lanyard. Aged arthritic hands have difficulty handling them. That is the reason I give 4 stars. Your intermediary in Dartmouth--Gatlin's--is convenient and personnel are pleasant to work with. I like the fact that humans handle the pick-up and drop off rather than shipping via UPS or USPS.”

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(Slide And Negative Scanning) - Posted 11 months ago

“The drop off of my slides was convenient at one of Everpresent's satellites. Communication from representatives kept me informed of the process. I was not aware that I would have to download Tango to receive my pictures. Being technologically challenged I wish I had know this prior to selecting having my pictures sent to me. I had to select receiving my pictures on a thumb drive which caused a delay and additional expense. When I finally received my pictures, they were great. I had not shared these photos with my brother for 50 years and was able to do so. I have another project that is from 1968 which will be coming your way in the future. Thank you for allowing me to share the memories!”

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(NH - Manchester) - Posted 11 months ago

“Cost was high. I had 20 videos marked in chronological order but received back in no order. Also, is there a way to name or label each video once they are posted?”

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Posted 11 months ago

“Overall had a great experience. I received constant updates on the progress of my order. I received it in a timely manner and the company was able to recover good quality film. I appreciate their work.”

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(PA - Harrisburg) - Posted 1 year ago

“Very good service overall, and everything was explained clearly. I'm giving this four stars out of five, since I think there were parts of the videos I submitted that could have been cleaned up a little bit more, and apparently there was no audio on any of them, but tthe way it was explained didn't seem that clear, just a vague definition guide if there was audio hypothetically.”

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(NY - Ballston Lake) - Posted 1 year ago

“It was a very easy process. Everyone I spoke to was very friendly and professional.”

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Posted 1 year ago

“Follow up was good. Transfers of tapes was done well. Have a rather large photo preservation photo that I am considering for EverPresent.”

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(NY - New Rochelle) - Posted 1 year ago

“Process was easy to initiate. For me the Download/Upload bit was difficult, but i asked and got help from a friend. Was able to print my slides at Walgreen's pharmacy..”

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(CT - Newtown) - Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,592 reviews