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EVERPRESENT Reviews

4.6 Rating 2,063 Reviews

89 %

of reviewers recommend EVERPRESENT

Company Reviews

Product Reviews

4.6

Based on 2,063 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 2nd February 2024

EVERPRESENT 5 star review on 19th January 2024

EVERPRESENT 5 star review on 25th December 2023

EVERPRESENT 5 star review on 14th September 2023

EVERPRESENT 5 star review on 16th September 2021

EVERPRESENT 5 star review on 30th July 2021

EVERPRESENT 5 star review on 1st July 2021

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One concern with EVERPRESENT was that after I expressed that I didn't need to pay to have my digitized films put on a memory stick -- I had my own, I ended up being charged (a lot of extra cost) to have this done. I only caught this error because the final price was way over what I was given as an estimate. I was able to correct this -- so thank goodness for that. Other than that, the rest went well.”

(NY - Chelsea/NYC) - Posted 1 year ago

“When I contacted Everpresent I was told I could drop my tape to be digitized off at a store in South Burlington, VT, and I made an appointment to do so. But when I arrived I found the store had gone out of business some time ago, and there was nowhere to drop it off. I got back in contact with Everpresent, and found the only option was to mail them my tape. Once they had it, they did a good, and very prompt, job of transferring the material. But it would seem someone at Everpresent should have known their drop off point had gone out of business long ago, instead of directing me there.”

(Mail In) - Posted 1 year ago

“Took a little longer than expected, over-all I was happy with the service.”

(Mail In) - Posted 1 year ago

“A few weeks ago I received my first order that I sent to you. ( 35mm slides put on flash drives ) Everything seemed to go well, although the communication could have been better. I just received my second order of slides on flash drives. Again, the communication could have been better and some of the slides are backwards. I am planning on sending some super 8 film to have it put on flashdrives and I hope it goes well and there are no problems. Thankyou”

(Mail In) - Posted 1 year ago

“I am very satisfied with the final product. The photos look terrific.”

(NH - Manchester) - Posted 1 year ago

“Everpresent did a terrific job for me, digitizing 30 VHS videos. I only dropped them off in the first week December and asked for them by Christmas. Everpresent met my schedule. Thanks! The quality of the digitized videos is better than the quality of the originals. I don't know whether that has something to do with the equipment I used to play each format, but I was delighted with the outcome. I didn't give 5 stars because I had numbered the tapes but Everpresent used their own numbering which did not correspond to mine. I found it confusing to find what I was looking for. The fault is likely mine because my numbers may not have been big and clear enough, but I would advise future customes to make sure any labeling is super clear to avoid this issue. Overall, I was very happy with the experience. Customer service and responsiveness were great.”

Posted 1 year ago

“Pros: - Quick processing of our order, which was appreciated! - Lots of email communication in terms of what stages our order was at in the process. Cons: - I sent in 3 VERY old boxes of film to be processed, and little stickers were applied to each box by EverPresent, I assume for identification purposes. When removing your stickers after I received the order back, the paint from the box peeled off with the stickers. - While you were waiting for me to contact you to pay our deposit, I received an annoying amount of emails AND phone calls, continually asking for the deposit. At first I explained that I had to wait on my business office to make the deposit, but eventually I just ignored your calls and emails because it was too much.”

(Mail In) - Posted 1 year ago

“I chose Everpresent for my project because of all the great reviews and because of the detailed information about their process on the website. I couldn't be happier with the quality of the work. I am ultimately very glad I chose them to digitize my treasured family videos and reels. The only complaint I have is with the pricing. I was given a quote via consult and signed off on the agreement. Later, after I submitted my materials, I was contacted to notify me about extra charges. They admitted they made a mistake when making the original quote, which I understand happens and said ok. Later when I looked at the final invoice it was about double what I was originally expecting from the initial consult. I am very lucky to not have issues paying the amount charged, but it was a bit of a shock. Other than that, I am extremely pleased with how they cared for my original tapes, updated me on every step of the process and gave me different options for the end product. Being able to see images from the time I was born for the first time was worth any cost to me.”

(Mail In) - Posted 1 year ago

“Technical treatment and finished product is very good. I was disappointed in the technical support in accessing and using the archives. Friends and family have accessed the public site but the archives don't show up. In their words; "I got to the site but there's nothing there."”

(Mail In) - Posted 1 year ago

“Was very pleased with results. Report though stated there was a significant background noise and I was surprised that you would not have technology to lessen or remove. Although I did not find background noise to be distracting. Overall my expectations were met. Thank yoy”

(Mail In) - Posted 1 year ago

“Wonderful to finally have old slides put on thumb drives. Easy drop off and pick up. The main transfer was excellent, but we did notice that on the copies of the thumb drives, there were a few pictures missing. I don't know why that happens. But, yes, I would certainly recommend your company and have done so to many friends.”

(CT - Hartford) - Posted 1 year ago

“Once we reached an agreement on the charges, everything went as advertised. Outstanding customer service, coupled with the promised reult. Thank you.”

(Mail In) - Posted 1 year ago

“Having transferred dozens of tapes from the same camera, I have a pretty good idea what’s normally involved. I sent the tape you transferred to you because it needed repair, the tape having broken in camera. You did a good job of accessing the video information on the tape and fro vid ing a file of same. But in two scenes there appears to be a white line down the left side of the picture. This seems to belie the “careful attention to detail” that was indicated in your numerous status communications. I`` know from my experience that, once you get the tape up and running there is little to do other than let it run—so I felt you made too big a deal of the stages and steps the process went through. I also felt the cost of the flash drive you returned the file on was very excessive. I don’t know why. In summation, I was very glad you could repair the tae and do the transfer, but made too big a deal about the subsequent process of transfer, and feel the cost was excessive. If the tape had not needed repair I don’t thin I would have used your service. As a retired person who earned his living as a film and video producer I have many 8mm and some 16 mm films to transfer, but I think the cost of transferring this one tape quite pricy, and would probably look elsewhere first (if you do film transfers) I very glad you could do the transfer and am happy to have the transfer you provided.”

(Mail In) - Posted 1 year ago

Thanks for your feedback and we are happy to hear that you are overall satisfied with the quality of our the video tape transfer. We will have a member of our Client Success team reach out to you soon to help address any outstanding concerns or to help with your next project of films.

Posted 1 year ago

“The quality of the pics scanned was great (for a silent montage). Everything arrived well before the deadline (for a wedding) which was fantastic. However, my husband and I could not figure out how to get to the montage from either the links sent or the thumb drive. I had left a voice mail I believe on August 12 but did not receive a return call. Which is unusual for Everpresent! I guess we missed something when opening up the links/USB. However, my husband was able to put the montage together through a Microsoft program. It was a very busy time leading up to my daughter's wedding and ran out of time to put another call in. This would not deter me from using Everpresent again; perhaps I just left a message on the wrong phone line.”

(NJ - Morristown) - Posted 1 year ago

“The whole process was as advertised. End result was as expected and pricing was affordable”

(Mail In) - Posted 1 year ago

“A thumb drive containing at least 2,000 photos could not be cut in 1/2 & put onto another thumb drive. An answer was never explained in any detail.”

(NJ - Waldwick) - Posted 1 year ago

“I was initially very confused using the Just 8mm service. I had only 8mm & Super8 film to convert so I didn't understand what Everpresent was. I thought it was the "parent company". I can't comment on using Everpresent as I didn't use that service. I do think overall that the conversion service offered by Just 8mm was satisfactory except for the lack of communication during one of my orders. It was taking an extraordinarily long time to get the initial receipt email. I asked for a status update and the response was sent quickly. Unfortunately, the high cost of having someone else do the conversions prevented me from using the service for the remainder of my collection. I was relatively happy with the quality of the service. It was prohibitively expensive.”

(Just8mm) - Posted 1 year ago

“Everything you were able to do was done professionally . Unfortunately, the older glass slides you were not able to copy. I wish you were able to refer me to a company that had equipment to complete the project. I appreciated your updates and if there was a question you did contact me. I will definitely be using your company again.”

(Mail In) - Posted 1 year ago

“I was happy with the flash drive but was unable to use the link to share the video. I had to download the video onto my computer then buy and make new flash drives from that to share the video”

(MA - Newton Headquarters) - Posted 1 year ago

“I am going to give 4 stars cause when I received the DVD it played ok. Then when I tried to play it again it said unable to read and would not play.I tried ejecting and re insert it and it still said unable to read.”

(Mail In) - Posted 1 year ago

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EVERPRESENT is rated 4.6 based on 2,063 reviews