EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,592 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to the skilled crew at EverPresent for a fantastic job converting our family’s 8MM reels. We had no idea what condition they would be in and were pleasantly surprised. We trusted your team and were not disappointed. We will surely be recommending you to family and friends.”

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Posted 1 year ago

“The work was good I was just surprised that 3.5 minutes cost $90. I had no idea of the length, but it was nice to know as I think to evaluate further whether to do more”

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Posted 1 year ago

“Pleased with service and program overall. I wanted to have my wedding video digitized from VHS. It was about 1 hour long. I was disappointed that I was charged extra to digitize the entire 6 hr tape (which had old reruns on it and I did not realize). The service was so spot on I thought there should be a way contact me to see if I want to leave all. that out.”

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Posted 1 year ago

“I was pleased with the communication and service through out. I liked the finished product and that my items were not being mailed as mail seems less reliable. I was disappointed that I discussed that the item I was trasferring was my wedding video (which was under 1 hour) but the tape was longer and happened to have old TV shows and sports that were taped over. I paid extra to trasnfer all that undesired content, when a communication asking if it was wanted would have helped. Overall service was timely and good. I would use them again .”

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(Video Conversion) - Posted 1 year ago

“quality of work was fine. Tming was a little slow but they kept to their agreed schedule. Pricing was initially a negotiation, and once the sales people agreed on a price the production people sought to modify it. In the end they honored their initial agreement, though, and did the work for the original agreed-upon price. Points for sticking with your word!”

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(Photo & Video Combo) - Posted 1 year ago

“I was very happy for the most part. Some of pictures were digitized on the back. I had sorted all photos by date on the back, and about five of the pictures were the date.”

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Posted 1 year ago

“EVERPRESENT is timely, professional, and thorough. They take good care of your memories.”

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(Video Conversion) - Posted 1 year ago

“Very good communication during the digitizing process--I always knew what stage my project was in. The quality of the scans were good and I am happy with them. The website is easy to navigate and I was able to easily rename and download my photos. I didn't use the app, so can't comment on that. A bit pricey, and there are a lot of "add-on" services that you can get, for a price, which I had to decline because I was already spending more than I wanted to. But they don't really do the hard-sell on the add-ons (I felt my decision to turn them down was respected.). I have a lot more photos that I need to get scanned but I think I need to shop around and try to find something more affordable for me. The only other negative is that they forgot to apply a discount that I had asked for, so I had to press a little to get that refunded, but they came through and gave it to me. It was a little less than I expected, but was at least something. If money wasn't an issue, I would definitely use their service again.”

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(Multi Format Photo Only) - Posted 1 year ago

“Very organized and thorough. I do have a couple tapes with quality issues but could be the tapes themselves and not the stick. Overall, I am satisfied”

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(Video Conversion) - Posted 1 year ago

“The overall service was excellent. My only comment would be that the website needs an optional "power user" mode that makes it very easy to download content. An authenticated API would be even better.”

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(Audio Conversion) - Posted 1 year ago

“The digitization was great - we are very happy with everything My issue is with the 'automatic' communication - my contact info wasn't saved even though I was emailed a referral to a pick-up site and filled out the electronic form at drop off. There was no automatic confirmation of receipt of the originals nor any updates until they were entered into the digitization process (weeks after pick-up) at which point I was inundated with emails about additional services. Automatic contact re-return and pick-up date of the originals was fine. I understood that there was a lot of business and didn't mind the wait for digitizing, I just would have preferred not to have to keep calling in to find out what was going on.”

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(CT - New Haven) - Posted 1 year ago

“Unfortunately for my self , I have not been able to see it , I dm out of the country , I will be able to see it in a couple of months, I dm sure I will be pleased .”

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Posted 1 year ago

“I had a wonderful experience with EverPresent. Our family had home videos for decades that we had been meaning to transfer digitally. I eventually found this company and it felt like they had a very detail oriented process, while understanding the importance of these irreplaceable items. They were able to pick them up from a drop off point and update me on the status rather, than mailing these items. The app was easy to use and we were able to transfer, our now digital media, to thumb drives in order for us to all enjoy together. My only complaint was that there was some confusion as to where I had dropped off my items when I was communicating with the team, which concerned me. However, this issue was quickly rectified.”

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(PA - Montgomeryville) - Posted 1 year ago

“Quality conversion from 8mm to DVD”

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Posted 1 year ago

“The safety of my original videos was perfect, the transfer to a thumb drive was perfect, and it was all done in a very quick time. My only issue was that they took the second payment from my bank account without notifying me first. Because they had my bank information from the first payment, they automatically took the second one. As it turned out, I was overdrawn with my bank because I needed a minute to move money into the appropriate account.”

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(Mail In) - Posted 1 year ago

“Good communications every step of the process. Once you sign up and send your photos the price gets to much more than $.89 a photo, more like $1.51/photo.”

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(NY - Ballston Lake) - Posted 1 year ago

“Had some 8-mm film digitized, this was nice, but should have chosen a higher resolution for a sharper image.”

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(MA - Northborough) - Posted 1 year ago

“Great customer service, timely delivery of finished project. It was great to see there's a process to move old videos to digital.”

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(MA - Northborough) - Posted 1 year ago

“Great experience to have all your lifetime memories on a flash drive. Happy and very satisfied with the outcome however at the expensive price tag it would of been nice to have 2 flash drives just incase something happened to one of them”

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(MA - Dartmouth) - Posted 1 year ago

“Very good work , like web sight , sent e-mail on progress of job”

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Posted 1 year ago

EVERPRESENT is rated 4.6 based on 2,592 reviews