“The copies of my over-size photos are excellent. I'm very happy with the results. My only complaint is that the sompany seems a bit disorganized. They kept mixing up my order with other customers and it took a bit of time to get it all corrected. Also, I had specifically requested that the backs of the photos not be copied, but they did that anyway. Not sure if they charged me for that or not.”
“My only complaint focusses on the diminiative thumb drives and equally tiny hub to connect with a lanyard. Aged arthritic hands have difficulty handling them. That is the reason I give 4 stars.
Your intermediary in Dartmouth--Gatlin's--is convenient and personnel are pleasant to work with. I like the fact that humans handle the pick-up and drop off rather than shipping via UPS or USPS.”
“The drop off of my slides was convenient at one of Everpresent's satellites. Communication from representatives kept me informed of the process. I was not aware that I would have to download Tango to receive my pictures. Being technologically challenged I wish I had know this prior to selecting having my pictures sent to me. I had to select receiving my pictures on a thumb drive which caused a delay and additional expense. When I finally received my pictures, they were great. I had not shared these photos with my brother for 50 years and was able to do so. I have another project that is from 1968 which will be coming your way in the future. Thank you for allowing me to share the memories!”
“Cost was high.
I had 20 videos marked in chronological order but received back in no order. Also, is there a way to name or label each video once they are posted?”
“Overall had a great experience. I received constant updates on the progress of my order. I received it in a timely manner and the company was able to recover good quality film. I appreciate their work.”
“Very good service overall, and everything was explained clearly. I'm giving this four stars out of five, since I think there were parts of the videos I submitted that could have been cleaned up a little bit more, and apparently there was no audio on any of them, but tthe way it was explained didn't seem that clear, just a vague definition guide if there was audio hypothetically.”
“Process was easy to initiate. For me the Download/Upload bit was difficult, but i asked and got help from a friend. Was able to print my slides at Walgreen's pharmacy..”
“Thank you to the skilled crew at EverPresent for a fantastic job converting our family’s 8MM reels. We had no idea what condition they would be in and were pleasantly surprised. We trusted your team and were not disappointed. We will surely be recommending you to family and friends.”
“The work was good I was just surprised that 3.5 minutes cost $90. I had no idea of the length, but it was nice to know as I think to evaluate further whether to do more”
“Pleased with service and program overall. I wanted to have my wedding video digitized from VHS. It was about 1 hour long. I was disappointed that I was charged extra to digitize the entire 6 hr tape (which had old reruns on it and I did not realize). The service was so spot on I thought there should be a way contact me to see if I want to leave all. that out.”
“I was pleased with the communication and service through out. I liked the finished product and that my items were not being mailed as mail seems less reliable. I was disappointed that I discussed that the item I was trasferring was my wedding video (which was under 1 hour) but the tape was longer and happened to have old TV shows and sports that were taped over. I paid extra to trasnfer all that undesired content, when a communication asking if it was wanted would have helped. Overall service was timely and good. I would use them again .”
“quality of work was fine. Tming was a little slow but they kept to their agreed schedule. Pricing was initially a negotiation, and once the sales people agreed on a price the production people sought to modify it. In the end they honored their initial agreement, though, and did the work for the original agreed-upon price. Points for sticking with your word!”
“I was very happy for the most part. Some of pictures were digitized on the back. I had sorted all photos by date on the back, and about five of the pictures were the date.”
“Very good communication during the digitizing process--I always knew what stage my project was in. The quality of the scans were good and I am happy with them. The website is easy to navigate and I was able to easily rename and download my photos. I didn't use the app, so can't comment on that. A bit pricey, and there are a lot of "add-on" services that you can get, for a price, which I had to decline because I was already spending more than I wanted to. But they don't really do the hard-sell on the add-ons (I felt my decision to turn them down was respected.). I have a lot more photos that I need to get scanned but I think I need to shop around and try to find something more affordable for me. The only other negative is that they forgot to apply a discount that I had asked for, so I had to press a little to get that refunded, but they came through and gave it to me. It was a little less than I expected, but was at least something. If money wasn't an issue, I would definitely use their service again.”
“Very organized and thorough. I do have a couple tapes with quality issues but could be the tapes themselves and not the stick. Overall, I am satisfied”
