The quality of the pics scanned was great (for a silent montage). Everything arrived well before the deadline (for a wedding) which was fantastic. However, my husband and I could not figure out how to get to the montage from either the links sent or the thumb drive. I had left a voice mail I believe on August 12 but did not receive a return call. Which is unusual for Everpresent! I guess we missed something when opening up the links/USB. However, my husband was able to put the montage together through a Microsoft program. It was a very busy time leading up to my daughter's wedding and ran out of time to put another call in. This would not deter me from using Everpresent again; perhaps I just left a message on the wrong phone line.