“I got better results off some of my more problematic tapes from ever present than I did from Legacy Box. Every present was more expensive… And the communication with every present wasn’t quite what I was led to believe when I placed my order. No one contacted me and told me they were going to be issues with my tapes which I only learned when I receive them at my house. I think Legacy Box has a better online systemOf updating you during the process.”
“Excellent VCR digitizing service. Representatives are always responsive and courteous. Experienced a few glitches with transfer of account upon staff change and with posting one digitized video. Both promptly attended to and remedied. Overall, I experienced a most welcome culture of customer service.”
“Professional, but I was not prepared for how poorly the cd came out. Long stretches of no picture or sound or both. I trust your work,but am hesitant to convert any more of my family vhs tapes.”
“I was told it would be 1-2 week turn around. After 2.5 weeks I called for an update. Received a call back that Friday at 5 that my order could be picked up on Monday, so essentially took > 3 weeks for my order. I know things get busy but a phone call or email would be appreciated. The code they gave me did not work for online viewing and I was almost locked out. I like supporting local business so will use them again but leave additional time for my order.”
“It is a somewhat difficult finding your location from Cambridge, 128 can be a challenge. The link to my archives was very frustrating with all those numbers needed to advance. I gave up. The slides were well handled and easy to edit.”
Hi Doris,
Thanks for your feedback. We are sorry to hear that you experienced difficulty with the online link. The link should have been emailed to you after your project for very easy, clickable access. We are happy to reach out to you directly and send you the link again.
Many thanks,
The EverPresent Team
“Hi , the idea is great to have all my pictures together on one Place . The service you provided was ideal .
The representative was very helpful as well .the only thing I was disappointed was that I had lots of pictures repeatedly reappearing and I did not understand why ?
In general I was very happy !
Tank you very much !👍”
“Young lady who worked on my project was very helpful and kept me up to date. We did have problem because some of the slides were of a different size so the cost of the project did increase. To bad I did not know this when I submitted the project. Overall I was satisfied with the work”
Thanks Gus! We enjoyed working with you as well. When working with slides sometimes there are non standard items that require special equipment and technicians. We specialize in this and appreciate your understanding. We look forward to working with you again.
EverPresent
“The friendly and knowledgeable staff explained the options for conversion of old family films and VCRs to CD. The quality of the conversion was good but more expensive than I expected. I also paid more than I planned on when I returned for additional copies of the same CDs. I will use the company again and recommend them but be prepared for an expensive service.”
“Great transfer, and left things as raw audio. Could've used a bit of extra inspection, as they confused some in piece pauses for track breaks.
A suggestion for raw audio from LP or cassette: whole side rips. (Or if they do that on request, I will make that next time.)”
“Was a little disappointed that the films were not in sequential order
Some views were really low quality but we need to take some responsibility for that
I’m happy to have them all in one place and I would like to continue with you but the price is a little too much for me right now
Thank you for your service”
“Had vinyl LPs converted to CDs. Everpresent has good customer attentiveness, although the process took a couple weeks longer than expected. My main critique is a somewhat disappointing quality of the converted sound - makes me appreciate why we (most of us) gave up on the hissing and static of the vinyl medium. In fact I had these identical LPs converted years ago by another company with much better sonic results. Not sure to what factors to attribute the different qualities.”
“My one complaint is: When I first called, referred by a friend, I described a particular vintage tape format I wanted to convert. The woman on the phone said "oh, we convert ALL types." Bait and switch tactics, whether intentional or not, are loathesome.”
