“I LOVED the work on the reels that I had Everpresent do. Looking through some others to have sent. I like that nothing goes through the mail, that was so important to me. The communcation could have been better, I had to call regarding if my reels were ready for pick up and then was told they would be on their way. But once I saw them it was worth the wait!”
“It was my first time working with Everpresent and I was very impressed. They were efficient and easy to work with. My order was processed quickly and my old beta tapes are now priceless DVD's.”
“The process was easy and hassle free. I was contacted only a few days after dropping off my tapes and the representative was kind and helpful. I feel that the digital versions I received are in excellent condition, and I am so happy to be able to watch my old home videos again!”
“Thank you thank you. Everyone to whom I spoke was great, and I love the end product. Since you sent everything back, if I want something else, do you have duplicates? One more thing, the name of your company is very clever.”
“Was very easy I dropped my tapes off and picked them up at same place.Everything came out very good and was so nice to see them before picking them up on my phone and sending copies to family and friends.”
“Clearly this is more of a mass production operation than personal service which they claim. Their customer service is (my guess) in the Philippines, very nice but the VOIP is aggravating. My songs could have easily been split up to individual tracks which I paid for but was not offered a credit. And they mastering capabilities or (care of effort ). Were terrible.”
Hi Bob,
Thank you for sharing your feedback. We will review all of your communications with our team to see if there were opportunities to better support you, and we appreciate you bringing your concerns to our attention.
To clarify our audio conversion service, track splitting is available for an additional cost. For commercially produced recordings, we offer track splitting at $10 per item. For all other audio recordings, splitting tracks requires manual clipping which we offer at an hourly rate of $100/hr and with the timestamps from you on where to split.
Regarding quality, all audio items we digitize receive manual adjustments from our team as part of our standard process. We take special care with each item, knowing they are often fragile and subject to degradation over time. That said, the final outcome is always dependent on the condition of the original source materials which we set expectations for via the quality letter.
We’re sorry to hear this experience did not meet your expectations, and we’ll use your feedback to continue improving our communication and services.
Thank you for your business,
The EvePresent Team
“I highly recommend Everpresent! The customer service is amazing, they are friendly and so professional and they keeo you updated as to the progress of the project. The finished product came out great, will use them again.”
“They did a nice job of converting about 40 super 8 reels from the 1960s and 1970s to digital files. They kept me updated on the progress as they were doing it. I received a USB drive with the images and also access to an online file. Very nice to see images of my childhood saved so well!”
Hi Patricia,
Thank you for your feedback regarding our app. We’re sorry to hear that you're experiencing issues with the sharing link. We've reached out to you some time ago to follow up and haven't heard anything. Our team is constantly working to improve the user experience, and your comments are crucial to that process.
If you need assistance, please don’t hesitate to reach out to our support team. We’d love the opportunity to help resolve this for you.
Warmest regards,
The EverPresent Team
“The process has been super easy, from drop off locally to a relatively quick turn-around for the finished product. The porice was very reasonable. I know the original quality wasn't very good and films weren't inchronological order, but still, it was special to see these old movies which brought back mamy memories. The only problem I had was trying to figure out the app and I had some trouble with it on my iPad, although I could get it on my iPhone, which isn't optimal for viewing. I do have some slides I'm considering sending in but will sort them out first in some sort of order. Mostly I am very pleased.”
