“Good afternoon. I am disappointed with the results of the process. Every photo is in reverse order. names are backwards. salutes are with the left hand. Really showed a lack of attention to detail in reviewing the process. How do I get this fixed? Thank you.
Richard Breen
richard.breen@live.com”
Hi Richard,
Thank you for reaching out to us about your project. The best first step to getting this resolved is reaching out to our team directly which we have done in reaction to this review. A team member will be in touch to review your notes and provide you with an update on how we can best resolve your concerns.
Best,
The EverPresent Team
“took forever to get a call and service. Cost was high and difficult. The company is more interested in getting your email and harasing you with emails. Please stop sending me emails. this is the second review that i wrote...because they won't stop sending me emails. I doubt they are reading this one.”
Thank you for reaching out to us about your experience. Per your earlier request, your account has been set to Unsubscribe which means no outreach from us should be happening. Based on our records, our last interaction with you was early November. We're happy to confirm if you have multiple accounts from when you first reached out to us where you're still getting emails from us.
Thanks,
The EverPresent Team
Hi Liz,
Thank you for sharing your experience with us.
We understand how important transparency and ease of use are when entrusting us with your materials. With our process, our team will assess the materials we receive and build a basic quote based on what we find. While our team provides a quote ahead of starting a project, there are charges that we can only identify after we've reviewed the actual condition of the project. For example, any repairs or cleaning needed. As for other charges on your invoice, they align with the services you were looking for - adding mp3 files and a USB.
Regarding the EverPresent app access, every order includes complimentary access for 60 days, and if you’d like to continue using any features beyond that included time, you can extend with a subscription at any time. The good news with your order is that you don't need to subscribe to have access to your files since you ordered a USB.
We appreciate the trust you placed in us with your materials and we'll make sure to apply our learnings from your experience to our process to improve.
Best,
The EverPresent Team
“A Video of family events from the 1950s in the 1960s was transferred to thumb drives for various members of our family. It was a very great experience.”
“No one contacted me when my discs were ready to be picked up; only found out about it when the request for a review of the service came in! Anyway, it is incredible that my old and much loved music cassettes - one of a friend's old, now-defunct band, the other of a freebie mix handed out by a now-defunct music store - were mined and put on cd's and are as fresh as when the cassettes were first manufacured. I am totally happy with the service and even the price!”
“Like many or most other people I have a collection of old photos at home. Some of my photos date back to nearly 100 years.
I've recently come to realize the importance of digitizing my collection as a backup. If a photo is lost or degrades over time, there's no to go back in time to retake it. Additionally, a digital photo library is more convenient and portable than boxes or albums full of photos.
I've sent Everpresent two batches of photos earlier this year, am quite pleased with the results, and plan to continue working with Everpresent as I proceed with this project over the next few years.”
“The quality of the transfers is very good. The only reason I am not giving 5 stars is because I am having such trouble logging in to my account from my laptop. If I don't use the app from my phone, I simply cannot find a way in from the Everpresent home page. Some help would be greatly appreciated, and my apologies if I am missing something obvious.”
“The final slide show was great. There seemed to be some miscommunication about my wanting a slide show at one point. Also, I thought I had confirmed the project on the phone. It wasn't clear that I needed to respond via email. This delayed the project and I received the 2 USBs just a couple of days before the event. I couldn't do a trial run with the projector at the venue ahead of time.
The representatives were all very pleasant.
I understand that I couldn't always speak to the same person when I called, however that might have contributed to some confusion with the slide show and the confirmation.
I would recommend EverPresent to family and friends.”
“So glad we finally started this process. Everpresent was so easy to work with from drop off to pick up. The personalized service we received helped us feel safe leaving our priceless memories with them. Now they are preserved forever.”
“The quake quality of the work was very good but the whole process was unnecessarily over the top. Communication was difficult; direct answers were not answered directly. When I used this service several years earlier, it was much more straight forward. It feels like a lot of unnecessary bs was adding for the sake of c appearance/marketing. It weakens your relationship with your customer and your customer's trust in your integrity, in my opinion.”
Hi Madeline,
Thank you for sharing your experience with us, especially so as a repeat client. While we remain committed to putting our clients first, it's clear we fell short in your more recent experience. We take these concerns seriously and would love to hear more. We'll take our learnings and adjust our process, as needed. We want every client to feel confident choosing us again for projects that matter most to them.
We value your continued trust and thank you for choosing to work with us again.
The EverPresent Team
“They did a wonderful job in cleaning up films from 65 years ago. Very professional work. I would recommend their service to anyone. I will use them again.”
“I am delighted with many of the photos. Quality Varies from good to door. Process was very slow and very little contact with staff. Very expensive. Not much discount for large order. Delivery was smooth.”
Hi Bonnie,
Thank you for sharing your feedback with us. We're glad to hear that many of the photos brought you delight and that delivery was smooth. At the same time, we regret that the process felt slow and communication did not meet your expectations. We understand how important it is to hear from us regarding your project and seems like there may be an area for improvement here.
Regarding pricing, every order is handled with careful attention to detail. For larger projects, our pricing structure automatically applies bulk pricing, and while that discount was included in your order, we understand it may not have felt significant. For future batches, we're happy to review your archive together and explore a quote that better fits your needs.
We truly appreciate your trust in us with your photos, and we hope the images that brought you joy continue to hold lasting meaning.
Best,
The EverPresent Team
