“The quality of the transfers is very good. The only reason I am not giving 5 stars is because I am having such trouble logging in to my account from my laptop. If I don't use the app from my phone, I simply cannot find a way in from the Everpresent home page. Some help would be greatly appreciated, and my apologies if I am missing something obvious.”
“The final slide show was great. There seemed to be some miscommunication about my wanting a slide show at one point. Also, I thought I had confirmed the project on the phone. It wasn't clear that I needed to respond via email. This delayed the project and I received the 2 USBs just a couple of days before the event. I couldn't do a trial run with the projector at the venue ahead of time.
The representatives were all very pleasant.
I understand that I couldn't always speak to the same person when I called, however that might have contributed to some confusion with the slide show and the confirmation.
I would recommend EverPresent to family and friends.”
“So glad we finally started this process. Everpresent was so easy to work with from drop off to pick up. The personalized service we received helped us feel safe leaving our priceless memories with them. Now they are preserved forever.”
“The quake quality of the work was very good but the whole process was unnecessarily over the top. Communication was difficult; direct answers were not answered directly. When I used this service several years earlier, it was much more straight forward. It feels like a lot of unnecessary bs was adding for the sake of c appearance/marketing. It weakens your relationship with your customer and your customer's trust in your integrity, in my opinion.”
Hi Madeline,
Thank you for sharing your experience with us, especially so as a repeat client. While we remain committed to putting our clients first, it's clear we fell short in your more recent experience. We take these concerns seriously and would love to hear more. We'll take our learnings and adjust our process, as needed. We want every client to feel confident choosing us again for projects that matter most to them.
We value your continued trust and thank you for choosing to work with us again.
The EverPresent Team
“They did a wonderful job in cleaning up films from 65 years ago. Very professional work. I would recommend their service to anyone. I will use them again.”
“I am delighted with many of the photos. Quality Varies from good to door. Process was very slow and very little contact with staff. Very expensive. Not much discount for large order. Delivery was smooth.”
Hi Bonnie,
Thank you for sharing your feedback with us. We're glad to hear that many of the photos brought you delight and that delivery was smooth. At the same time, we regret that the process felt slow and communication did not meet your expectations. We understand how important it is to hear from us regarding your project and seems like there may be an area for improvement here.
Regarding pricing, every order is handled with careful attention to detail. For larger projects, our pricing structure automatically applies bulk pricing, and while that discount was included in your order, we understand it may not have felt significant. For future batches, we're happy to review your archive together and explore a quote that better fits your needs.
We truly appreciate your trust in us with your photos, and we hope the images that brought you joy continue to hold lasting meaning.
Best,
The EverPresent Team
“I was not happy as I thought you would try to fix the picture from the broken glass and the price that was charge for this was ridiculous as I could of scan as is my self for 10 dollars never again”
Hi Sonia,
Thank you for reaching out again.
It is unfortunate that the photo could not be removed from the frame. With original materials like this, our standard scanning + Image Enhancement is not enough to achieve the results you were hoping for.
After reviewing your photo, we see that this is the kind of project that really benefits from our Advanced Image Retouching service. While this service is priced at $100/hr, we are able to spend the time to retouch the photo and make corrections to the concerns you've outlined.
We will be in touch soon with better next steps to resolving your concerns. We're still committed to resolving this for you!
The EverPresent Team
“Cost was initially reasonable, turnaround for a small and straightforward jod (digitize 14 slides-35mm) was not. “Expedited turnaround doubled the price. As Everpresent then had the sldes in hand, I had no choice. My fault for assuming a small job could be handled in less than a month.”
Hi Robert,
Thank you for sharing your experience with us. We're sorry the turnaround felt longer than expected. Even small projects like yours require careful handling in our production queue, which is why expedited service comes at an additional cost. We don't want to skip steps ensuring the best capture we can get out of your precious materials.
We hope the digitized slides bring lasting value and would be glad to assist with future projects. Thank you again for your business.
Best,
The EverPresent Team
“very exspenseive amd took very long time after i dropped off 1 vhs tape. No price structure when i dropped off the tape - which took forever to find. Tried to call a person for info, but couldn't connect with a real person who knew anything about the business. They seem more interested in adding me to an email/phone list. I constantly receive email and text information...wish it would stop.”
