“Hi Jody,
We were very pleased with the expertise and quality of transferring our 8 mm film and VHS tape to 21st century technology. Thank you very, very much!
Debbie”
“Absolutely excellent service!!! Much quicker than Expected and they personalized each disc with names and dates! And they packaged over 60 all in chronological order!!! Highly recommend I was so impressed!!”
“I am satisfied with the service you provided. But, as a former graphics professional, I would have preferred to talk to a tech guy who had to look up prices than a customer service person who had to look up the tech.”
“I highly recommend EverPresent for digitizing your memories. They were superb from start to finish. Competitive pricing too. I’m so happy I chose them for my project.”
“I had an audio tape that was approximately 52 years old I kept all these years. When I finally tried to play it, I realized the tape was broken. I discovered Everpresent and submitted the tape for repair and digitizing. They did a fantastic job of fixing the tape and converting it to digital files, and after all these years I could listen to the voices of individuals I dearly missed!”
“When I dropped off my film I was told the cost would be $300-$360. I was shocked to receive my credit card statement of over $500. I was never contacted about this increase nor would I have gone ahead with the project. I felt this was very deceptive.”
Hi Sheila,
Thank you for your feedback! We’re sorry to hear that there was confusion around pricing, and we appreciate the opportunity to clarify our process.
When you dropped off your materials at our Braintree location, it’s important to note that this location serves as a trusted partner for drop-offs and pickups only. They are not part of the EverPresent team and do not speak to our pricing or process. Any quote shared at that point did not come from us and was not accurate.
Once your project arrived at our headquarters in Newton, you had a consultation with one of our Consultants to confirm the exact services you were looking for per our standard process. The $500+ payment made reflects the scope of work approved during that consultation - for example, we confirm number of copies, enhancement services, etc. Additionally, since we offer no obligation quotes, we only require payments when a project is approved by you for next steps.
We understand how important cost transparency is, which is why we take time during each consultation to explain available options. We offer a wide range of choices to suit different needs and budgets - ultimately, the final cost depends on what each client chooses to include.
We hope this helps clear things up and thank you for your business.
Warmly,
The EverPresent Team
“I was pleased with the care of my cds and album you used. But I was disappointed with the instructions for downloading etc. Eventually I downloaded VOX so I could combine all to play at a time. Plus I requested a Zip drive of all 3 items and only the vinyl record was put on it. I finally just gave up trying to communicate. Too bad,”
Hi Katheryn,
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you were pleased with the care we took with your CDs and album. However, we’re sorry to hear that the instructions for downloading were not clear, and that you didn’t receive everything you have requested.
We will have one of our team members give you a call for more information. We'll send a follow up email if we don't reach you. We stand by our service and would love the opportunity to correct your experience.
Warm regards,
The EverPresent Team
“I am very pleased with the results of my film being put on a USB. It was a bit more expensive than I initially thought it would be. I was never told exactly how many feet of film there were but it's too late now. I have many VHS tapes I would love to also have restored non a USB but unfortunately its too expensive. Thank you EVERPRESENT for your speedy and efficient job.”
“I am very happy with the finished product.
I wish you had let me pick what to put online for my friends and family. I would have chosen the older videos not the newer ones.
Thank you.”
“EverPresent converted two VHS tapes into a USB drives for me. They were excellent to work with. Very efficient and timely. Quality of their work was excellent! Will use them again and I highly recommend them! Thank you EverPresent!!👍🏻”
Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Per our standard process, when a project is ready for pickup, we will call and send a follow up email to alert you. In your case, we called on July 1st and then sent a follow-up email, which our records show was opened on July 2nd. Since then, we’ve sent one reminder email, and we’re glad that reached you.
We understand how frustrating it is to feel like you weren’t contacted, and we’re always looking for ways to improve communication. If you have any further concerns, we’d be happy to speak with you directly.
Sincerely,
The EverPresent Team
“Excellent experience! The video quality is perfect. The project too way less time than estimated and was even less expensive than estimated. I highly recommend and we will use again once we find more materials to update!”
“EverPresent did a great job with my family's collection of slides and videos. They took great care with everything, checked in with me along the way, and provided great feedback on the condition of what they digitized. Dropping our stuff off and picking it up from our local frame shop was very convenient! I have already recommended EverPresent to friends who have been intrigued when I tell them that I digitized all of our slides and videos.”
“Marvelous work on both video and audio media for my family. EverPresent's system is well organized to let us decide on exactly the level of services we needed. They communicated with us through the whole process. We highly recommend them!”
