“My project was to clean, enhance and digitalize a record disc from 1942. One side is my Mom singing, the other, some unknown man singing. "Before reading instructions, they determined the project was the man singing" and produced only the wrong side of the disc. When I complained, the project went to re-evaluation, "don't call us, we'll call you". One month later they acknowledged the error, and offered to re-do it, "since you never picked up your order". I had picked up my order and refused to drop it off again, since they lost track of it. I asked for a refund, was ghosted, so my credit card took care of it. If it's important, irreplaceable and you expect customer service by phone or e-mail, go elsewhere...”
Hi Deb,
We’re honored you trusted us with your video transfers and that you’re happy with the results. Thank you for sharing your kind words with others!
- The EverPresent Team
“It's a joy and amazing to see 16mm home videos my grandpa took on 1959! It's truly something I can't describe in words. I've had these home movies for years but couldn't view them. My Grandpa passed over 30 years ago, Grandma went 6 years ago. Watching them back when they were a young couple is a wonderful experience. But nothing compared to my mom's reaction. Priceless!”
Hi Ryan,
It truly is priceless to get to see these faces again! We’re so glad you were able to relive those moments with your mom. Thank you so much for sharing this with us!
- The EverPresent Team
“The people I dealt with at EVERPRESENT were terrific. Very friendly. I sent my home super-8 movies to them with the idea that the film would be cleaned and possibly resorted. The files came to me a bit late which was OK but the lint and debris were seen on all of the files sent to me. The films were made on different cameras so the debris looks to me to have been on their machines.”
Hi Bob! Thank you for chatting with me earlier. As mentioned I've requested an evaluation of your project to see if we can improve the outcome of the super-8 movies. We will be touch very soon.
“I found the process of converting negatives to digital to be a mixed bag. The process is difficult and has many challenges to overcome. Took about 3 weeks after submitting the negatives to hear from the company. Every person I spoke with was not a native English speaker. I was asked to upgrade from standard pricing which I did. Then for some reason the price increased and the project was stopped until a couple more dollars was paid. Four pictures from 1 strip of negatives cost about $95 to convert to digital. That’s considerably more than the competition. Despite all those concerns I am very happy with the quality of the results.”
Hi Debbie,
Thank you for the kind words! We’re thrilled our team successfully helped bring back your family memories!
Warm regards,
The EverPresent Team
“We are not sure how things went off the rails so badly, but we are pretty unhappy with EP at the moment.
First, our completed project was returned in a PADDED ENVELOPE. Why does EP even have these around as there is nothing that should ever be returned in these.
We immediately raised the issue and never received an explanation on how this happened - complete silence. This is a significant failure in their process and quality control.
Additionally-
1. EP did not send us the USB drive with the return of our photos/documents. Again a failure on their quality control. We asked several times for a tracking number or status update and again, silence. It was several weeks before the USB drive showed up. We are unable to think of any reason for this to have happened.
2. We believed we were very clear that some of the matted photos had handwriting on the back, and it was important that this information be captured; this was not done.
3. We looked at the images of the captured photos and are unhappy with the image quality as several of them have distinct shadows from the matte (the old photos were in matted frames and could not be removed). The shadows are from uneven lighting - much like one could get using a hand held camera and a single table lamp. Our expectations were that there would be studio quality lighting, and that was not the case.
We've had EP do other projects for us in the past and were happy, but it is obvious that the company has changed some of their processes and the quality is not the same. Suggest everyone be careful and try and get a written summary of what you are asking them to do.”
“I have engaged EVERPRESENT multiple times to scan old negatives and slides. The folks there perform exactly as they promise. The only room for improvement that I can think of is to rein in their prices, which in some situations have made the decision to engage them a very difficult one.”
Hi Michael,
Thank you for trusting EverPresent with your memories over multiple projects. We're so glad to hear we've consistently delivered on our promises, that means a great deal to our team. We also appreciate your honest feedback about pricing. We know preserving a lifetime of memories is an important investment, and we're always looking for ways to provide the highest quality service and value. Thank you again for your continued support!
- The EverPresent Team
“I used this service for the first time and am very happy and satisfied after working with EverPresent to restore old family videos from when my husband was a child. It brought much joy to our family!
While working on the project, I enjoyed excellent customer service by phone and email apprising me of the step-by-step process and costs/fees associated with the project. I also appreciate that EverPresent utilizes a business close to my home which allowed for easy drop-off and pick-up.
I will happily use EverPresent again and wholeheartedly recommend this business to others!”
“We have had a mix of vsh tapes and camcorder tapes transferred into a flash drive . The tapes were old . Our experience with Everpresent was great! The technicians kept us updated through the whole process with informative information regarding the process. I have recommended Everpresent to my friends .
We love using the flash drive and watch our beautiful memories ! Thank you everyone”
Thank you for the kind words, Deborah! We’re glad the updates throughout the process were helpful. Thanks so much for recommending us to your friends so they can preserve their video memories too!
- The EverPresent Team
“This was a pleasant experience. Communication is excellent. The quality of the conversion was better than I expected. Staff were friendly and professional and knowledgeable.
Timing could have been a bit better but the task I bestowed on EverPresent was a difficult one with VCR tapes and 8mm films. They did as good a job as I could have expected. If you have difficult video conversion tasks, you would be satisfied with the service provided by EverPresent.”
Thank you for the kind words, David! We’re glad the communication and quality met your expectations and that the VCR tapes and 8mm films were handled as you hoped.
Best regards,
The EverPresent Team
“The work was professional, especially considering the condition of the material I sent them was in. They were very prompt in transferring my memories.”
Thank you for the kind words, Carolyn. We’re glad the work met your expectations and that the memories were transferred promptly despite the condition of the material.
Best regards,
The EverPresent Team
“Great serv,ice. Kept you informed of progress. Only "problem" - wish they allowed you to edit the film using their website as I don't have the technical ability. Too many piano reciitals where recorded!”
“They did an excellent job ! I have used them for two projects and am very happy with their work. I had some old slides I found when cleaning the basement and it is so nice to have these digitized . I also had them convert some old tapes I found in a camcorder and to have these memories preserved is really special. I highly recommend their work.”
“The response to my request was very fast and efficient. Unfortunately, the VHS tape we found was corrupted so we did not get the results we were hoping for, but it was not because of EverPresent’s processing. We would use them again if we find more old tapes!”
“Everpresent did a great job of seamlessly digitizing my old panoramic photo of a 1929 high school graduating class. However, while I sent the original rolled in a firm mailing tube, they returned it in a box with bubble wrap. This resulted in a partial "crush" of the original photo with some slight creasing.”
