“Everyone I dealt with this year and last couldn’t have been nicer or more helpful. So far all my vhs tapes have been transferred with wonderful quality. Amazing for being 40 year old tapes!!’ Thankyou all and I willl see you next fall!”
“Communications need improvement.. Quality of staff and product is really very embellished..."Our experts"..etc jargon does justify very high price which was not justified for the result..Maybe your specialty is videos or photos.."Improving my audio" would have cost way more than the satisfactory I would have received... Despite this review if folks are desperate for your service..Hey go for it...”
Hi Peter and Julie,
Thank you for reaching out to us. Based on our notes, your project is ready for pickup at our Great Barrington location as of December 12. We apologize if that message never got to you when we reached out on that day. For the delay you experienced, we've extended your app access so you have time to enjoy your project.
When you're ready to pick up, here's the store information for you which has the store address and hours: https://maps.app.goo.gl/gRHLWXwB7ZkVjZK2A
If you have any further questions, please reach out to us at (617) 505-1132 or at support@everpresent.com. Our team is always happy to help!
Best,
The EverPresent Team
“Very pleased with the EverPresent process from beginning to end. I felt my pictures were safe and the questions they asked help me get the best results. Very old pictures ended up looking brand new. Movies too. I will be using their services again.”
“My feel the tapes that was to messed up to repair yall should have told me It can’t be done.. I feel it was a waste of money.. yall transfer my tapes to DVDs an im having so much trouble seeing the video.. my wedding dvd..😠omg came out very bad.. i should have gotten a discount for that on,my prom dvd came out a little better.. but still not great.. totally not what I expected”
Hi Jamillah,
Thank you for sharing your experience with us. We know how important these memories are, and it's frustrating when the results feel disappointing.
For every video tape transfer, we include a quality letter to help set expectations based on the condition of the original materials. Our goal is always to preserve anything that can still be captured, since many clients are trusting us with important memories. When there is viewable content, even if limited, we digitize it so you have access to everything that still exists on the tape.
A team member will reach out shortly to gather a few more details. They'll review your concerns alongside the notes from your project and let you know the best next steps.
Best,
The EverPresent Team
“Really special to have our grandparents audio cassettes transferred to digital audio files. We have found the ever present app to be a bit cumbersome and wish that it was more intuitive. The audio files need to be re-labeled to better identify their content, but I don’t see that option. Being able to sort the files into different categories would be helpful also.”
Hi Liz,
Thank you for sharing your experience with us. Our App Support team will be happy to help you with any concerns you may have about the app. The app does provide you with different options to view and share the files, depending on what works best for you.
A team member will be in touch to follow up about the app. In the meantime, here's our App FAQ which highlights some of its features for sharing and viewing. https://everpresent.com/app-faq/
Best,
The EverPresent Team
“The whole experience from start to finish was excellent. Customer service was polite and helpful in answering all my questions. The job arrived earlier than expected and the media was fun to see after so many years. Thanks so much.”
“I clearly, or at least I thought I clearly instructed the person who was handling my project, which negatives I wanted scanned, and also included written instructions. The result was about 60 negatives were scanned that I said not to scan. I didn’t complain, I just paid for everything. I blamed myself for not making it clear enough. It wasn’t a big deal to me. When the project was completed, I wasn’t happy with the quality at all. All the negatives were much too contrasty. I can’t even use them. I thought using Everpresent was worth a try because the prices are so low. I was looking for much higher quality, and you have to pay for that.”
Hi Walter,
Thank you for sharing your experience with us. A manager will be in touch soon to learn more about your specific concerns for a resolution.
You're welcome to give us a call at (617) 505-1132 or reach out at support@everpresent.com, but keep an eye out for an email from us.
Best,
The EverPresent Team
“SO glad I chose EVERPRESENT to preserve and digitize my tapes! I surprised my family for Christmas and it couldn’t have been a better decision to do so. EVERPRESENT was super easy to contact, they were very professional, and I got the tapes back within a couple of weeks! Highly recommend their services.”
“The huge old video is now a thumbdrive revealing a long-ago time on my life. This has been on my bucket list for decades! The "film" was from the early 1980s and this new rendition seems to jump off the screen with its evident quality.
Thank you, EVERPRESENT.”
“When our daughter recently turned 40, I realized that I had over 45 or more 8mm video tapes from her earliest days past college just tucked away in the basement. An attempt to play several in our 8mm video recorder resulted in stuck film, broken film, etc., and a realization that they were now worthless . . . .unless we could find a solution. So, we took a chance on EVERPRESENT and hoped for the best. 6-8 weeks later a box arrived with dozens of carefully package and labeled CDs. Crossing our fingers, we loaded a few into a Blu-Ray DVR player . . . amazing results! Images as crisp and clear as when they were first taken decades ago! I'm packing my even older DVR tapes to send now!! Excellent job!!”
