EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,488 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with their work .”

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Posted 4 months ago

“I picked out a few videos and one old super 8 film of my family. I dropped the package off at South Shore Plaza and EverPresent contacted me within a couple of days with a price. My grand children had never seen their grandfather on his television program on HGTV. We only had VHS tapes. They were reproduced on a digital format and my grandkids were able to enjoy the great tv show. All along the way, EverPresent jet me up to date on the progress ad the end product was back earlier than expected. We were very pleased from start to finish finish. Barbara Knox”

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Posted 4 months ago

“Staff was professional and knowledgeable”

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Posted 4 months ago

“We had a 45 to 50 year-old video-tape of media interviews done with my wife's father early in his career and, due to the unusual U-Matic format they were stored on, had no way to play it back. After inquiring with several digital transfer services without success, we found Everpresent and were told that they could work with that format. Communication with Everpresent was clear and timely right from the start and the final outcome was excellent. My father-in-law was thrilled to see and hear this content after all this time and his family and friends were all impressed that we were able to recover this material from a tape that had sat unplayed for close to half a century. I'd grateful to Everpresent and highly recommend their service.”

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Posted 4 months ago

“Had, issues with girl on phone, pushing me to do things over phone when she called. I said I will do it online, but had to tell her more than once. My fault tape had master written on it, emailed before project was done in very beginning and was told that is what will be written on it. Took final payment out and no one ever told me was done until I followed up 3 weeks later . First project was amazing, 2nd will make me not come back”

Helpful Report

Posted 4 months ago

Hi Joan, Thank you very much for your feedback and for letting us know about your experience. We are very sorry your project did not proceed as smoothly as it could have, especially as you are a return client. Please expect an email from someone on our management team in the hopes of improving your experience from here. Best Regards, EverPresent

Posted 4 months ago

“Wonderful job! We haven't watched everything yet, but we couldn't be happier with what we have seen.”

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Posted 4 months ago

“I am very happy how you guys handle my videos and I was able to watch them pretty quickly. My only problem was how much money it cost.”

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Posted 4 months ago

“I was very pleased. Ever present did exactly what I asked for.”

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Posted 4 months ago

“Great company - they do fantastic work and have great customer service”

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Posted 4 months ago

“was a very diferent busness deal! But it was a pleasant ending. I'm not used to paying up front and not seeing the product being purchsed. I was away hunting three weeks and when returning home I was pleasently suprised with the product. I'm not a computer person! I would be sending another order to be processed. I will be 88 this coming may and will not learn more computer skills. I would like to learn how to share the film with friends. If you can direct me in this proscess I would appricate it. Carl Didone”

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(Film Reel Conversion) - Posted 4 months ago

Hi Carl, We are so glad you had a pleasant experience with us. We are excited about the opportunity to work with you again! Our support team has been notified and we will be reaching out to help you with sharing the files with your friends. Best Regards, EverPresent

Posted 4 months ago

“The most expensive service around. I was quoted a little $400 and was charged over $600 for 12 small DVD's to a UBS and that's with a 20% discount. You do not even get an individual UBS per tape they put everything on one.”

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Posted 4 months ago

“The work was excellent. Some of the policies made the whole project take a bit longer than I would have liked, but I understand why they are what they are.”

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(Video Conversion) - Posted 4 months ago

“Very good media transfers. Very good communication (maybe excessive!). Two complaints: 1. I was told the job would be finished and ready for pickup on Dec. 20. It was ready for pickup two weeks early. I felt like I was rushed to pick up the job, located at an inconvenient shop. 2. Instead of giving me a deadline to pick up the job before it was sent back to Everpresent, the message simply said I must pick it up 'soon'.”

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(Video Conversion) - Posted 4 months ago

“Great cervice. Keeps you up to date on the progress of your order.”

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(Film Reel Conversion) - Posted 4 months ago

“Great service! Everything as promised ahead of schedule.”

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(Film Reel Conversion) - Posted 4 months ago

“Your team kept me apprised of the progress day by day. I appreciate you.”

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(Film Reel Conversion) - Posted 4 months ago

“They are very responsive and did a great recovering my photos.”

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(Digital Transfers) - Posted 4 months ago

“Processing was well done, but I thought pricey!”

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(Audio Conversion) - Posted 4 months ago

“Brought several autio tape reels of me playing piano and organ in 1965. The customer service at delivery (and again at pickup three weeks later) was exceptional. Everything was explained including options for the final digital product and website option. The pricing was reasonable. I told them I didn't know what, if anything, was on the reels, and they assured me there would be no charge if they were blank. The final files were very good given how old the tapes were. I received several followup emails that were helpful.”

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(MA - Newton Headquarters) - Posted 5 months ago

“Folks had great consideration to reimburse my shipping when I could not print out their label,and did not charge the full price expected when most of a tape turned out to be empty! Great work.”

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(Mail In) - Posted 5 months ago

EVERPRESENT is rated 4.6 based on 2,488 reviews