Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to clarify.
Per our standard process, when a project is ready for pickup, we will call and send a follow up email to alert you. In your case, we called on July 1st and then sent a follow-up email, which our records show was opened on July 2nd. Since then, we’ve sent one reminder email, and we’re glad that reached you.
We understand how frustrating it is to feel like you weren’t contacted, and we’re always looking for ways to improve communication. If you have any further concerns, we’d be happy to speak with you directly.
Sincerely,
The EverPresent Team
“Excellent experience! The video quality is perfect. The project too way less time than estimated and was even less expensive than estimated. I highly recommend and we will use again once we find more materials to update!”
“EverPresent did a great job with my family's collection of slides and videos. They took great care with everything, checked in with me along the way, and provided great feedback on the condition of what they digitized. Dropping our stuff off and picking it up from our local frame shop was very convenient! I have already recommended EverPresent to friends who have been intrigued when I tell them that I digitized all of our slides and videos.”
“Marvelous work on both video and audio media for my family. EverPresent's system is well organized to let us decide on exactly the level of services we needed. They communicated with us through the whole process. We highly recommend them!”
“I had six 58 year old audio tapes moved to three flashdrives. The work was done professionally with updates provided through the process. The work was completed well within the quoted time frame. They consisted of conversations between my wife and me during the war in Viet Nam and as such were quite precious. I had the copies made for my two sons in orde for them to have a glimpse into their parents lives before we were their parents. I am extremely well pleased with the work done by Everpresent.”
“Everpresent was extremely efficient in getting my film digitized, from drop off at their local site to return of completed file was only a few weeks.
I was extremely pleased with their service and the pricing was very reasonable.
I would highly recommend their services and definitely plan on using them again in the future.”
“Digitizing slides and movies was the best thing I ever did. Everpresent made it easy. They told me exactly what to do in assembling and shipping and they did the rest. Now I can send jpeg and mp4 files to my 2 children 4 grandchildren and 28 cousins. We now can all enjoy almost 100 years of pictures.”
“The staff and team communication is outstanding. We are informed every step of the way. The quality of work is excellent with simple and organized access to our images.”
“It was very expensive!!! $100.00... for 2 tape conversions....& it took 2 months to get back!!!...not the companies,fault,but their was also corrosion in both tapes too..which I didn't see..even though they were kept in climate controlled housing for almost...40 years!!!”
Thank you for sharing your experience with us. We understand how important your memories are, and we're sorry the process took longer than expected. Tape degradation, especially after decades of storage, even in climate-controlled conditions, can certainly pose unexpected challenges, which may impact both the timeline and the quality you receive.
Our goal is always to preserve your memories with the highest care, and we appreciate your patience throughout the process. If you have any further concerns or questions, we’d be happy to speak with you directly and explore how we can better support you in future projects you may have.
Thank you for your business and trust in us,
The EverPresent Team
“Had a hi-8 tape from 2002 lol they gave it back to me and had all the footage put onto a usb thumb drive and I can watch it right from their site and download on my phone if I want too, all for under $100. Only took a few weeks to do it all. Easy drop off and they always email you to tell you the status of your project.”
“I found Ever Present to be great communicators and I was happy with the quality of the finished product. I just felt they were a bit expensive for what I had done.”
“Amazing overall experience. The project was finished WAY before our estimated completion date. The video quality was so much clearer than we expected. And in the end the price was less than estimated. They did try to upsell during the contract phase of the project, which I didn’t care for, but at the same time, the options I went for were worth it, so I’m glad they brought those options to my attention. I highly recommend Everpresent.”
“We are so happy with our results from Everpresent. The whole family is enjoying watching our old videos on a big screen tv and without doing the conversion we may never have watched these videos again. Truly priceless!”
