“for those of us who prefer to do all communication through text and email, this service is not ideal… it seems a phone call is required when there are questions to answer and a discussion to be had. It’s also possible that there will be a language barrier.”
Hi Scarlett,
Thank you for sharing your experience with us. We understand that clear communication is crucial, and we regret any inconvenience caused by the need for phone calls during the process. Our team is equipped to handle discussions via phone or email at the client's request so we apologize for not meeting your communication needs. We're continuously working on ways to enhance our communication methods and will take your insights into consideration as we improve our service.
Thank you for choosing us,
The EverPresent Team
“My wife, Hilary, and I recently worked with designer and project manager, Susan Weiss, to pull together a beautiful 260-page cookbook filled with Hilary's favorite recipes from the 700 she's shared on her food blog HeronEarth.com over the last 14 years. Susan was professional and a delight to work with, and we could not be happier with the finished product. Hilary was overjoyed to be able to share this "labor of love" with friends and family. We can't recommend Everpresent and Susan more highly.”
“I was happy in the care that my VHS was handled but I was disappointed that the VHS was not let to run enough to capture all to go on the USB. Main events were not recorded to USB.”
“Everpresent made it easy to scan my father's old family photos and took good care of returning everything to me in great condition. They kept me informed all through the process.
I chose them over another service because the other one couldn't guarantee that prized photo albums would be returned to their original state.
I am recommending Everpresent to other family members as we try to gather up our family's history.”
“Everything was fine, than the website. Very outdated, flagged for a Trojan virus, and wouldn't even load the files. I had to exclusively work with the app on my phone to download and then re-upload to my Google Drive to see them on my computer.”
“A person is always nervous about turning over the remaining personal and cherished memories to anyone. We can especially feel anxious trusting a company with whom you are not familiar. I promise you EverPresent is the company to trust! You’ll know it from the first phone call to the last! The customer service along with the professionalism, the patience and understanding they provide through the entire process is phenomenal and unmatched! They walk you through the process with an ease and assuredness that is comfortable and unrushed. Ariel, Jheon, Eric and Jennifer are fantastic! Each call and each email I received from them worked to erase my nervousness and my concerns! This company did a great job and the results as well as the pricing was outstanding!! I’ll definitely use them again and I continue to tell my family and friends about the work they do!!! Kudos to you EverPresent!!”
“Everpresent processed 11 50-60 old vinyl LPs to audio CDs and the resulrs were absolutely great!!! Also ordered and deliverd weere two copies of a 50 VHS advertising tape converted to DVD format. The results were impressive given the age of the tape and the only impagined number of times the tape had been used & viewed by travel agents when showing potential cruise travellers the offerings presented by taking a cruise. Everpresnt staff kept me updated with the progress of eavh order and priior to pickup a written, sent via email, assessment of the results of their work. A partner facility located nearby avoided the need to mail the tiems to Everpresnt (would have been obscenely expensive and posibly risky) and an easy drive to pickup the returned originals and the new CDs and DVDs. The convserion of the audio Cds took just about 4 weeks which was explined by Everpresent in advance and the DVD conversion took less than 3 weeks.”
“Our institution needed two 5in audio reels digitized for an upcoming exhibit. The service and speed of the digitization was excellent, and we hope to use their service again in the near future.”
“As a returning customer/client, we were very pleased with second set of 8mm films converted to DVD & flashdrive. Excellent quality & completed in a timely manner! Already referred Everpresent to family & friends.”
“I had intended to have you convert nearly 200 legacy photos into a digital format. We were preparing for a Celebration event remembering my late wifes life. I sent you a test collection of about 8 photos as a test. You did a good job converting the photos to a memory stick. And you deleiverd the product shortly after the celebration. About a month too late.
Too late and Too expensive.”
