EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,593 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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EVERPRESENT 5 star review on 16th August 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glad I finally did this but wish I had done it sooner to capture better audio and video before deterioration started”

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(MA - Dartmouth) - Posted 7 months ago

“I am impressed with the quality of the work and the professionalism throughout the process. At first I did it with doubts and fears of letting go of the most precious thing I have, which were the videos of my only son. Today I can say that it was wonderful to have made the decision to convert all those VCR tapes to USB. The emotion I felt when giving him the USB as a Christmas gift is inexplicable. Reliving those moments with my son and the whole family was, is and will be the best Christmas gift. Everpresent, thank you for making it possible.”

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(VA - Alexandria) - Posted 7 months ago

“Absolutely excellent service”

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(PA - Allentown) - Posted 8 months ago

“I am still waiting for someone to call me to discuss work I have several questions Bob Bellemare 203 695 8871”

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(Mail In) - Posted 8 months ago

“I was informed my order was being processed through each step. Only thing was that I was not informed when the last payment was going to process.”

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Posted 8 months ago

“Good recovery from very old slides. Confusing pricing.”

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(CT - Hartford) - Posted 8 months ago

“The video was a THRILL to watch. Sooooo many family members who are no longer with us. VERY cathartic. My cousin made the video while attending our son’s Bar Mitzvah in 1989. And I’ve NEVER seen it. Her daughters found the tape when she passed away. I can’t wait to watch it with my sons and their families. Soooo happy I found you. I am highly motivated to get more to you that I haven’t viewed in my parents collection. Thank you so much for this treasure. Sincerely Wendy G”

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(Video Conversion) - Posted 8 months ago

“Great job restoring our 40 year old wedding video”

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Posted 8 months ago

“Pictures were skewed, full page articles were unreadable in different areas, some pictures were damaged. Certainly not worth the money paid. Not the level of quality I was promised. Glad I didn’t pay $7600 for all 35 albums I have.”

Helpful Report

Posted 8 months ago

Hi Edward, Thank you for your feedback and for bringing this to our attention. Quality control is very important to us, and we will be thoroughly looking into the issues you described. A member of our management team will be reaching out to discuss possible options. Best Regards, EverPresent

Posted 7 months ago

“My old video cam tapes were converted to digital, and although one tape wasn't salvageable, the rest looked great. Everpresent's service was fast, and communication throughout the process was great.”

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(Video Conversion) - Posted 8 months ago

“Great to see my children when they were small ,I miss that time in my life. Thanks for restoring my tapes.”

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Posted 8 months ago

“In the autumn of 2024, I brought three projects to EverPresent in Newton: 1. Two S-VHS cassettes of a 1992 wedding video, which I asked to have transferred to digital and put onto thumb drive and DVD 2. Three short Super8 film reels, which I asked to be transferred to digital and have four specified titles inserted 3. One ScanCafe DVD containing an hour of digitized home movies, which I asked to have duplicated onto thumb drive and DVD for further distribution within my family At Newton, the EverPresent receptionist accommodated me in a businesslike manner. Much to my surprise, however, she informed me that they do not insert titles and that they cannot copy my ScanCafe DVD onto distribution DVDs. When I picked up the finished work, I discovered that the single thumb drive containing project #2 happened also to contain a spurious copy of project #1. No harm done, but gee whiz. It gets worse. When I viewed the project #1 digital transfer (which had been sourced from S-VHS cassettes), I was dismayed by egregious vertical-sync instability. I declare that this flutter came from EverPresent’s tape deck; those S-VHS cassettes have always played stably on my personal Panasonic AG-1970 tape deck, and they still do. That vertical-sync flutter completely ruined the transfer. Sadly, I now choose to not distribute project #1 to any intended recipient in the family. Another disappointment pertains to our attempted use of the EverPresent website. We wanted to learn how to get our movies distributed to geographically distant family members. We used the link sent to us by EverPresent; but once we set up an account, we couldn’t figure out how to proceed from there: the EverPresent web pages proved too wordy and very short of useful information. One family member – known for his professional software expertise – tried to go to the EverPresent site directly from Google but could never find a way to log in. He always had to resort to the link which had been sent to us by EverPresent. I had been kindly told that if I brought my laptop with me to Newton when picking up the products, the use of the EverPresent website would be demonstrated for me. So I did bring it, and I indeed did see the EverPresent wi-fi icon on my screen. But the receptionist told me that no demonstration would be possible because their wi-fi was not working. We were eventually consoled at home when we successfully downloaded digital video to our laptops from the thumb drive delivered for project #3. The same might also be said for project #2 except that we do miss the much-needed transitional titles. At least that ended our continuing nightmare with the EverPresent website. -Paul Gill”

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(Multi Format Video Only) - Posted 8 months ago

“I could never download the video from the flash grove. Took it to The Geek Squad and two other people. They claim there was no video on the flash’ drive. A total waste of money”

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Posted 8 months ago

Hi Michael, Thank you for relaying your experience with us. Our service delivery team has reached out as of December 17th with some questions to help you access your files. Please give us a call anytime and we would be more than happy to assist. Many Thanks, EverPresent

Posted 7 months ago

“Ever present did a wonderful job for us. We sent in a vinyl LP to have two CDs made off of it. They got rid of background noise and did some other things and our CDs are wonderful!”

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Posted 8 months ago

“We be happy...”

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Posted 8 months ago

“Easy drop off sites. Not much paperwork to do for job plan and no extra work at pick up time. Company is so excellent on being very clear. Very clear about what they can do what the prices are and twice now we’ve never had one issue with the company. The CDs and flash sticks are the excellent most excellent kind of technology and should endure for a long time for our family and friends. Thank you.”

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Posted 8 months ago

“Excellent case consultants, fast processing. Very happy with outcome and will absolutely recommend to others!”

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Posted 8 months ago

“To be honest I am very disappointed with my movie.First of all it was alot more money then originally quoted.I was refunded about $70 after I complained.Caris was very nice on the phone and extended the date I could share the video online by a month.I am giving the video to my 2 children for Christmas.They are the ones who could help me to view the video on my TV and cant do that now.I called on a neighbor to help and it took hours.I had to buy an adapter for my Mac , but it didnt work. I assumed the movie would be continuous from reel to reel,, but it wasnt.My neighbor had to transfer it to her computer and made it progress on another USB.The film is very dark,I also assumed you would have lighten it.Also for over$600 I thought it might be put to music , that might happen thru my neighbor. I should have just asked someone more teck savy then me to do this for me..I am usually not a complainer, but Im very dissappointed .”

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(Film Reel Conversion) - Posted 8 months ago

“The staff and product exceeded my expectations! It was easy and I got my product so much quicker than I thought. Overall great people and company to work with!”

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(NH/MA - Salem) - Posted 8 months ago

“Everpresent was communicative and did exactly what they said they would do. We now have the perfect digital records we were looking for.”

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Posted 8 months ago

EVERPRESENT is rated 4.6 based on 2,593 reviews