EVERPRESENT Reviews

Name: EVERPRESENT
Address: 84 Needham Street. Suite 130, 84 Needham Street. Suite 130, Newton
Rating: 4.59

4.6 Rating 2,491 Reviews

89 %

of reviewers recommend EVERPRESENT

4.6

Based on 2,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how EVERPRESENT made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EVERPRESENT 5 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Processing was well done, but I thought pricey!”

Helpful Report

(Audio Conversion) - Posted 4 months ago

“Brought several autio tape reels of me playing piano and organ in 1965. The customer service at delivery (and again at pickup three weeks later) was exceptional. Everything was explained including options for the final digital product and website option. The pricing was reasonable. I told them I didn't know what, if anything, was on the reels, and they assured me there would be no charge if they were blank. The final files were very good given how old the tapes were. I received several followup emails that were helpful.”

Helpful Report

(MA - Newton Headquarters) - Posted 5 months ago

“Folks had great consideration to reimburse my shipping when I could not print out their label,and did not charge the full price expected when most of a tape turned out to be empty! Great work.”

Helpful Report

(Mail In) - Posted 5 months ago

“Amazing results converting over 4200 slides to digital. And a pleasent experience working with them to understand my needs. For so many slides the turn around time was a nice surprise too.”

Helpful Report

(NY - Ballston Lake) - Posted 5 months ago

“The quality of the videos are great. I don't really like the added music and title. I wasn't planning on sharing, but if I were I wouldn't have been able to share everything. The VHS video was the only thing on the app. The film videos were not added on to the app. I highly recommend getting the USB drive. The project was done quickly and thoroughly. If I come across more film, I will use Everpresent again.”

Helpful Report

Posted 5 months ago

“I had tapes put onto a flash drive and enjoyed the quality and notifications about the corrupted tapes.”

Helpful Report

(MA - Natick) - Posted 5 months ago

“Conversion of two 40-year-old VHS tapes to digital format by Everpresent was immaculate. Both the images and sound were perfect. I am just surprised that my VHS tapes survived for so many years. Nice memories brought back. Thank you Everpresent! John Hamawi, a very satifies customer.”

Helpful Report

(Video Conversion) - Posted 5 months ago

“Great service! Kept me informed every step of the way! Very easy to work with!”

Helpful Report

Posted 5 months ago

“I had some old (about 50 year old) super 8 reals converted and put on a thumb drive. I am sooooo impressed with EverPresent! They finished the job ahead of the expected scheduled time and everything was beautifully done and professional finished. I recieved my old reels back in wonderfully packaged form. And, when I had questions, a real person came online and helped me. This has truly been one of the best professional experiences that I have ever encountered. I just can't even say enough good stuff. Wonderful! If I could give 10-stars, I would.”

Helpful Report

Posted 5 months ago

“Absolutely in love with the outcome!”

Helpful Report

Posted 5 months ago

“My project was completed as they said it would. I had updates as the project was being worked on. Very happy with the completed project.”

Helpful Report

(Video Conversion) - Posted 5 months ago

“Picked up my CD in Darien and it sounds great! I feel much better knowing that I don’t have to keep playing the tape I converted into a CD which would have broken on me eventually.”

Helpful Report

Posted 5 months ago

“Was pleased when my work was completed so quickly and well before the quoted time. Thank you”

Helpful Report

Posted 5 months ago

“They took good care of the old precious videos of the first 20 years of my daughter’s life. The quality isn’t great because they were old and somewhat degraded but it’s a pleasure watching them.”

Helpful Report

(NJ - Hoboken) - Posted 5 months ago

“The digital images of my scrapbook pages were great and they handled the book well. The 3D embellishments were captured (although flat looking in the image). My two issue were: 1) the cost of shipping makes future digitization out of the question at $45 an album. 2) I specifically said to not scan the individual pictures that were in several pockets. They did this -costing me $15, but also making me question if specific instructions would be followed. Why have a pre-project meeting if they don’t actually pass the info on.”

Helpful Report

Posted 5 months ago

“Everpresent did a wonderful job of transferring my 25 year old VHS tape into DVD form so that we may enjoy our memories for many years to come. The company kept us updated on the timeframe. It was a seamless transaction.”

Helpful Report

Posted 5 months ago

“My project was completed in a timely manner and the process was very simple and easy.”

Helpful Report

Posted 5 months ago

“They charged me substantially more than they quoted, their app is terrible, and tech support is difficult to reach. They don't tell you up-front that the app subscription will automatically renew unless you cancel it. I will not recommend them to anyone.”

Helpful Report

Posted 5 months ago

“It was a very pleasant experience dealing with EverPresent. From the drop off, there is constant communication letting you know where your project is, and what is taking place. This does reassure you that your project is moving through their process and is being cared for. My project involved trnsferring a VHS 8 track video file to an mp4 video file. Delivery was ahead of date promised. All in all, it was a good experience and I would definitely use EverPresent again and recommend them. My next project may involve tranferring 35mm slides to jpegs.”

Helpful Report

(Video Conversion) - Posted 5 months ago

“After finding a shoebox full of 8 mm films from many years ago, we were really excited to see what might be on them. It felt really scary to just hand over these precious memories to anyone so I’m really glad we found Everpresent. They gave me peace of mind every step of the way. The cost was reasonable for what they do, and I really appreciated the great service. I may have been able to get it done quicker and cheaper from other services, but I didn’t have the same confidence that they would be handled properly. So grateful that we now have these memories to cherish. They have the experience and the professionalism that I needed to move forward on that project. I subtracted one star because after the project was completed and we were waiting for the package, I sent them multiple emails checking on the address because I was concerned that they were going to send the videos to the wrong address and no one ever got back to me. They were really great staying in touch with me until I paid, but it wasn’t the end of the world and I didn’t worry about it. The CDs and USB drives went to the wrong address. We had a unique situation and I doubt other customers would experience that issue. I’m hoping they had a reasonable excuse for not responding to my emails. Overall, I’m extremely happy and would highly recommend them.”

Helpful Report

Posted 5 months ago

Hi Lisa, Thank you so much for your feedback. We are so happy that the majority of your experience was positive, and we want to thank you for drawing our attention to an area where we can improve. Please let us know if we can be of any help in the future. We would like for your next project with us to go more smoothly and we'll do everything that we can to ensure that it does! Best Regards, EverPresent

Posted 5 months ago

EVERPRESENT is rated 4.6 based on 2,491 reviews