Hi Janet,
We are sorry to hear you did not find our download only package to be intuitive. We do not see any requests to our App Support so we will send you an email with our App Support form so we can assist you with downloading your files.
Thanks,
The EverPresent Team
“From start to finish the process was very easy. The team member I worked with stayed in touch throughout the process so I always knew where my film was. I would highly recommend the service, even dropping off at a local store near me was a piece of cake.”
“1st of all, your website explained the process very well. I also appreciated the frequent emails with status updates. And finally, I was amazed at the final product. I sent you 4 reels of 85+ year old 8 mm movie reels for digital transfer. I couldn't believe how clear it came out. Color was not washed out at all. It was beautiful.”
“I never thought my 8mm film reels could come out so clear!
The whole process was easy with each step.
Everything was ready when promised and my family was so happy!”
Hi Julie,
Thank you for your response! Based on your project details, there are quality issues we noted in the Quality Letter but our team will be following up with more information to learn more about your concerns.
Thanks,
The EverPresent Team
“I received updates constanty on progress of my journey! The expectation time for final delivery was far sooner than I expected. This company made my purchase an easy process. Super to review years of our life which otherwise my memory fails me on. Most videos are 40 yars old so age and exposure to environment has caused some problems when translated to CD'S. Still have more to change iover n future but have to gear expense to my budget, but you can't always put a cost on memories.”
“This is the best company for digitizing anything. The communication was great. I knew each step of the way, where my project was. I had projector slides from the 1970’s. This company did an amazing job cleaning them off and preserved the photos flawlessly. Thank you !!!!”
“I was very pleased with the transfer of my VHS tapes to a DVD. The process was very quick and I liked the way they keep me informed by email step by step through the processing process. I already recommended them to a friend of mine to get his VHS tapes transferred ASAP. I have a few more tapes that I'm going to have done soon.”
“Everyone at EverPresent is nice, professional, courteous and extremely knowledgeable.
They have always been a pleasure to work with.
They have completed all of the projects I have sent the well ahead of schedule, and always with optimal results.”
Hi Barbara,
Thank you for sharing your experience.
Based on our notes, we completed a film project with you. We're glad the film conversion process felt straightforward on your end. That's exactly what investing in our expertise feels like.
We understand that cost is a factor when it comes to investing in such important projects. We will keep your experience in mind as we continue to improve our services and appreciate the time you took to send your feedback!
Best,
The EverPresent Team
“I'll let you know when I receive it! I've had a tracking number to a package that obviously hasn't been shipped yet. Waiting for a return phone call from gentleman I spoke to earlier today”
Hi Beverly,
Thank you for sharing your experience with us! We apologize on the delay of getting your project mailed out. Our team will be mailing this out today.
Best,
The EverPresent Team
“Everpresent took great care with our decades old VCR tapes and privided our family with precious digitized movies! Our adult children love watching them with us - and by themselves!”
“They are very informative, helpful, easy to communicate with. They transferred exactly as we had asked and did so in a timely fashion, every step of the way, letting us know how it was going. VERY satisfied.”
“The link worked on my phone and the computer, but the DVD doesn't seem to work. Unless there is some trick?
I have a Sony Blu-Ray DVD player and the Reels show, and there is a Play All Button, but I can't activate anyoff them??”
