We brought 27 very precious VHS tapes to EverPresent's store in Newton and initiated a project whereby they would be converted into DVDs and a USB. The intake person at the main desk was very knowledgeable about what the project would entail, how long it might take, and pricing. EverPresent then stayed in contact with us via email, letting us know exactly where in the process the project. We really appreciated that. The project was completed on time. All six DVDs played perfectly. We had some questions about how to play the USB in our computer, so we contacted EverPresent by phone, and they got right on it, helped us figure out how to get it to work in our computer, and now we're fine with our 27 very precious VHS tapes converted to six DVDs and a USB. EverPresent: Job well done, true to their word all the way through, VERY responsive to our questions, thank you!