The team at Everpresent was highly professional at every step of the process. There was never a lack of communication. The process was explained over the phone as well as through multiple emails providing updates on the project. The projected time frame for completion was spot on. The cost was explained very well and came in on the target. The gentleman at the drop-off and pick-up point was professional and friendly. I couldn't be more pleased with the result, which is a passworded weblink I shared with family and friends. The quality was incredibly better than I expected from 9 VHS tapes that were in storage for 20 years. I would highly recommend Everpresent for any digital project.