I will be direct. I was nervous surrendering every photo and yet they communicated every step of the way. The process for a lack of of a better term was meticulous. I wasn't in a hurry but they got it done much sooner than I expected. The price is not what I expected but in all fairness I didn't know what to expect with my project. Also in fairness the process is time consuming and detailed. My finished project was easy to upload to my iCloud and I have my USB drive. Wasn't sure about that but was pleasantly surprised it was slick and easy. My photos and such came back to me... all of them. So many things in EVERPRESENT have earned serious credibility. Hope this helps.