Part of my order was Sony handycam tapes. They incorrectly converted - dead give away is no sound with picture running too fast. Rather than fix the issue, they would only redo the conversion if I agreed to PAY THEM if they did it incorrectly again - it would be "free" only if they managed to trip over the correct conversion which I thought was unlikely. They say it's "digital corruption" which is amazing that it recreates exactly what happens when you run the tape at the incorrect speed. "Consultants" you talk to barely know technical details yet proport to be experts. Extremely disappointing given they are so expensive! I had used them in the past on different formats and they were okay but this is certainly the last time. Going to use the offshored companies instead of local - although I picked them so I would not have to ship original media.