Excellent work, excellent customer service. The work: While expensive, they are so much better than the "competition", that I found it worth it. I sent work to a well-rated competitor and found it unusable. Sent same to EverPresent and was pleased. Customer service: the best I have ever encountered regardless of the industry. The gold standard. Whatever my question, someone got back to me quickly. The rep's were, courteous, knowledgable and patient. And every one I spoke with was either a native speaker or was very understandable. (I am hearing impaired.)