The delivery of my videos to your satellite location at Highland Park NJ was very smoothe; and gave me a sense of confidence that my family videos were being taken care of without a worry. Also anytime I called Everpresent the staff members were very supportive and responsive and clear (very important) on any status and any questions. I found the staff very helpful and thorough on answering my questions and concerns. I never felt concerned of the preservation of my videos in your possession. Thank you for giving me that assurance on every contact I made with your staff.