Same issues as below. 2 years of emails and phone calls to try and ascertain what tariffs I am on and what my usage is. Family Saver account that was set up and paid up front for a year now has no money in it after 6 months because Eversmart failed to bill me for Electric for 6 the first six months and I was unable to monitor usage or cost. Many phone calls and emails but no real answers to my questions. My relationship with them is now completely broken and I am totally stressed. Do not touch this company they are to be totally avoided. Quite possibly the worst customer service I have ever encountered.