Wish I knew then what a nightmare it would be now.. Switched both my gas and electricity with them a few weeks ago, they have made a right mess of the switch and haven't even switched or requested a switch on my gas even though they have taken the direct debit for it, my old supplier still has to provide my gas for the next few weeks before they can take over (if they even bother) so effectively I'm paying twice, the app is rubbish, doesn't register meter reads and now I have been on hold for 40 minutes, this is my third phone call today and I keep on being transferred to the 'right' person and then holding again, so frustrated, avoid at all costs!!!!!!!!