If I could give them 0 stars I would. Switched over a year ago, meters don’t have readings - smart meter went dumb and after contacting them for 14 months cannot get anyone out to change the smart meter so how on earth they plan to bill me for my usage is beyond me. Account in over £1,100 credit and I have spent days upon days trying to get through. Customer services is none exists at. Berate call waiting times 2 hours, but I’ve spent 6 hours today alone on hold to them and they’ve closed for the day. Avoid this company at ALL costs! As soon as I have this issue resolved I am switching to another supplier as quickly as I possibly can.