if i could give them 0 stars i would. I have never experienced customer service like this in all my life. I placed an order of 70pounds worth of items. When arrived half the items were flung into the box like it was nothing with no packaging and protection. The items were NOTHING like how you see the pictures to be. One dress was completely different design. After my shock horror of what i found i got in contact immediately to request a refund which was done on 18th MARCH. It took several emails back and forth back and forth for them to finally say they will be accepting my refund. during this correspondences they kept saying can you take pics of all the items. As if i was going to sit there and waste my time showing them pics of ripped clothing defaces tags and stiching coming out. I just wanted a return. Finally, after 5 days i decided to call their contact centre. The agent explained for me to send the item codes i wanted to return and i would get a label. After doing this, did that happpen?? NOO! they keep sending me emails to close the ticket and i keep reopening to ask them for my returns label. This started on the 18th March it is now the 1st of April and they still havent sent me a returns label or refunded me my money. I dont understand how a retailer like them cant even send the returns label in the original delivery!!!its been two weeks and i still havent got this sorted, ABSOLUTELY DISGUSTING AND SHAMEFUL!