I have used this company a fair amount and had the odd issue but nothing terrible. I am genuinely drained from the current complaint I am making. I paid £20+ for next day delivery, I received my order 5 days late and the box was ripped to shreds, there were 4 garments missing from my order. This was around two months ago now, I have managed to get 3 of the 4 missing items sent to me, but they ignore every mention of the 4th and have still not refunded me for this. On top of that I requested a refund on delivery OBVIOUSLY because not only was it very late it was ripped open in several places. I have been refunded £5.04 of my £20+ delivery charge and as mentioned no reply on the 4th missing item. I am soooo frustrated that either my emails are ignored completely or they just repeat the same thing and pay no attention to the content of my email.