Massively disappointed with the customer service at the call centre Michael who basically told me that not responding to my query and resending my parcel without acknowledging my requests was company policy. When I had asked to lodge a formal complaint he told me I had nothing to complain about. I was mortified and made it clear if I deem it complain worthy it is my right and option to do so. I find this very unprofessional and as a first time client very disappointed by his defensive demeanour. Please dont waste your time to order something so cheap if is all the hassle and offense that comes with it.