Tracie
I had faulty items (stitched wrongly, wrong sizing, badly made with buttons missing etc), delivery issues, items I had ordered taken off my order all within the space of 2wks after placing several orders. I have been buying from this company for years and bought a lot of items (some good, some bad but what you expect for £5). I have noticed their Customer Service though has gone right down hill. The response time was dire. They then contacted me to offer 3 x FOC Deliveries due to the issues-This would have been great if they had honored them but they didn’t. Instead they ignored me and wouldn’t respond when I emailed them repeatedly. It isn’t about the money, it is about the amount and length of time I have ordered and the issues, it is about them Not honoring what they promised. I am now buying from Single Price as most of their items are £5 too but they are excellent quality. Their Customer Service is excellent too. I had a query on Sizing and they replied straight away. Unfortunately though for Everything5pounds, my family and friends that I recommended have all stopped ordering too and now purchase from Single Price. The most annoying part though is I have tried to close the account and stop the daily emails but I am told that I will have to wait between 30-60 days! Piece of advice .. don’t take your customers for granted whatever the cost!
1 month ago
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Everything5pounds.com has a 3.88 average rating from 114 reviews

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