I booked this stay on a Thursday and canceled it the following Monday—just 4 days later—due to a sudden and heartbreaking turn in my mother-in-law’s health. She is battling cancer, and this trip was meant to be her final getaway with her children and grandchildren. I explained the situation to the host and even offered to provide medical documentation, but they showed no empathy or flexibility. Despite canceling more than two weeks before the check-in date and only a few days after booking, I was still only refunded 50% and lost $830. This experience was not just financially disappointing—it was emotionally painful. I fully understand having a cancellation policy, but when guests are dealing with real-life emergencies and offer proof, a little compassion could make all the difference.