Evri delivered my package to the wrong address and even sent a photo as proof of delivery. I was told they would "redeliver immediately," but there was no follow-up whatsoever, and it was clear that no investigation had been carried out. In the end, I found the package myself with the help of a Royal Mail delivery staff member who was in the area. This is not my first delivery issue with Evri. I feel genuinely disappointed when I place an order and then find out that the retailer is using this company. Recently, I’ve been making sure that Evri isn’t involved before making a purchase, and if they are, I choose a different retailer. By the way, I recently learned that this company used to be called Hermes, and now everything makes sense. Years ago, Hermes lost my package from H&M. When I filed a complaint with H&M, the courier lied and claimed they had "left it in the porch." However, my home at the time didn’t even have a porch, so their lie was immediately exposed, and H&M had to refund me. I had been avoiding Hermes, and now, under the new name Evri, they’re handling my packages again—it's disgusting. It seems that changing the name hasn’t changed how they operate. I never want them to deal with my packages again.