“Absolutely worst delivery company ever the lost my second package and no response from them whatsoever 😑. They should shut down the business if they don't know how to provide proper service 😑.”
“I don't have my parcel evri is saying I do I don't recognize the photo of where it was left+ I can't speak to any one at evri to sort it out so I've lost money lost my parcel wasted so much time trying to sort it out and now it's happening again it's like stealing off me I have only put one star because you have to put something to leave a review otherwise I wouldn't give any stars”
“Dreadful experience, first parcel lost, app reporting out for deliver but no proof of even visiting my address, out of pocket having to reorder expensive item, lies and false promises from customer service. Second item arrives at delivery depot and waits there for 4 days before actually receiving it. Customer service this time even worse than first time, ‘I’ll follow up with you by 10am’ got follow up 8 hours late with incorrect information. Your worst effort in the one thing you have to do, DELIVER ON TIME”
“It's the worst company ever. I ordered two pieces of luggage on the 28th of November to travel this weekend. Today is the 10th of December, and I haven't received my parcel yet. It is so pathetic!!! There is no one to speak to except their useless webchat service that keeps repeating itself. I don't even understand how they are still in business with this type of poor customer service. Online shops should stop using them at once. I am so stressed about this.”
“Evri are literally the worst company by far... I've lost several parcels. That can't be replaced. Absolutely no care. No one to speak to. No complaints procedure. Just a bot that dose Absolutely nothing. Honestly don't know how they are in business. Parcels dumped in bulk around where I live. It's more than just negligence. It CRIMINAL.”
“Tracking advised parcel had failed attempted delivery on three separate occasions, whilst I’ve been home!
Package still not arrived after a week.
Pure lies!”
“Unfortunately there is not an option for - stars, this company is just a joke, you cant get an update, the chat bot send you round in a perpetual loop, you can't talk to a human and its impossible to get an update.
I've waited 7 days for an update on a parcel - still no response, i would recommend avoiding this company like the plague.
I didn't think it was this possible to be this bad”
“Just don’t bother…….. I ordered a birthday present for November, still not received hopefully it will be here by Christmas 🎄. Website states my parcel is delayed due to the recent storm it was posted in November before the storm was even heard of!!!! Bloody useless I do not order from websites that use EVRI but this item was ordered from Vinted so the seller chose the courier BIG MISTAKE 😢”
“Numerous parcels lost or misplaced. Was told over past nearly month parcel out for delivery numerous times.
When I contact them they say it never even made delivery driver lol...
After weeks of emails finally get a update that they only received parcel. Very confusing. Still waiting on them. They are just terrible why any company still uses them is beyond me.”
“Ordered presents for Christmas, 3 was posted and only 1 came, as you can see it’s been opened and celo taped back…I don’t know how Evri are even still going. Contacted them and left them messages but as usual absolutely pathetic. Company’s need to stop using this so called delivery service..”
“Evri lost two parcels -apparantly! Said they were at their depot but not heard anything since, can’t call anyone so have to communicate with an online chat bot and when you request a call back they don’t even call you , utter shambles of a company , how they are still running I do not know.”
“You haven't sort my issue yet EVRi, and customer service is not responding to my e-mail. You keep on promising 24-48 hours but there is no update that was given.”
“This company is an absolute joke! They delivered my parcel from Amazon. Reference: 241031-028009
Parcel ID: T00WLA4668399138
I retuned it in the usual way. My item cost £149.99. Evri wrote to me to say they damaged my parcel beyond recognition on returning it to the seller. However no images were ever sent to me proving this. I started a long 5 month process to get my refund only to be told that I would only get a maximum of £20 because that is the maximum amazon will refund on any damaged item. These were very desirable shoes and I can only come to the conclusion that they have been stolen in the process somehow. It shows there are loop holes in the Amazon / Evri process and I urge anyone not to buy anything of value from Amazon.”
“Everything went wrong.
Attempted delivery, without actually attempting it.
Couldn't get access to the building...its a house.
3 seperate deliveries all vanished into the ether, aka someone's back pocket.
No customer service, just a bit that repeats the same 'contact us if you've not had delivery by 4pm' every single day...but nothing further help.
It's just ridiculous at this point. Yodel, DHL,DPD, Royal Mail,all delivery when and where they should. Evri apparently when I order things, and they are 'delivering', I am just effectively doing their Christmas shopping.”
“Absolutely dreadful all round service. Said delivered parcel to a shop that isn't even open on the day stated, no card to say where it is, just a picture of a hand holding it with too dark a background to tell. No help from customer service, Facebook, their contact number. Disgraceful company. Absolutely dreadful”
“The service is disgraceful and falls short at every level. I returned a piece of furniture to the supplier: Evri was the courier and through transit it was "damaged beyond repair". I was asked to provide details for the parcel for the compensation claim and have not received a response for a few weeks. Every avenue I use to contact Evri directs me to AI, which is appalling. As a result I am stil missing my compensation which adds up to over £100. It has been an awful experience.”
“I generally avoid ordering from companies that use Evri as their courier but one order slipped under the wire and the result was predictably disastrous. There are two or three different versions of the tracking information, none correct, and the parcel appears to have been lost/stolen/misdirected - I really don't think anyone knows where it is! I am now left trying to negotiate a refund with the supplier although, if they use Evri regularly, I doubt that this situation is a novelty to them. In future I shall be doubly - nay, triply - careful to avoid suppliers who use Evri - never again!”
