“I recently ordered goods from Amazon, to be delivered by Evri. They were due to be delivered yesterday, but at 8pm I got a message saying that the delivery failed because they couldn't access the property. This is clearly untrue, as I was at home all evening and there is completely clear access to our house. This morning I tried to call Evri, but there is no option to talk to a human being, only recorded messages and a chat bot that seems to have no customer representatives supporting it. I wrote the details of the problem on the online chat, explaining that they must have tried to deliver to the wrong address and giving my address. The conversation ended with a message that they will look into it. This morning I got another message saying they tried and failed to deliver again today at 11.55am. This is nonsense. I have been at home all this time, and no delivery van has arrived. Again I tried to phone what passes for customer service, but cannot get past the recorded messages and the chat bot. And I don't think anyone has even read my chat message. On the deliver message it says that the delivery is now on hold until I provide them with further information. HOW AM I SUPPOSED TO DO THAT?!!
Evri this is absolutely abysmal. Try talking to your customers.”
“If I could give it a 0 apparently my parcel was suppose to been delivered on Saturday. I haven’t got a tracking number only a barcode that the company I purchase the item I bought from.
I cannot get the actual tn or speak to someone. Even cannot get in touch with Evri through email. Awful company”
“I ordered a pair of trainers which they lost. Then reordered from another supplier. After a couple of weeks got in touch with the supplier who said according to Evri delivery had been refused which was odd as I'd diverted it to an Evri shop. Parcel was resent and I followef the tracking. On the morning of 15 May checked the tracking as I was going away for a few days. Not delivered. Come back 21 May checked the tracking and said was delivered on 10th May. Has now been sent back presumably so still not got my trainers. To make it even more annoying paid for next day delivery. Next time I buy something on the internet will check they don't use Evri.”
“I live in a rural area, and (sadly) order a lot of items online to be delivered. I have problems with all and 'every' Ervi deliveries. They are consistently slow at delivering (if they can actually deliver), they often loose my packages, and their customer service is nonexistent. As for their Bot chat service, that like Every its self needs taking around the back of the barn and shooting. Its a dreadful courier, which has mnorphed from Hermes to Evri in name change. What they need to change is their operations and customer service, not just sinking a comany name and changing it when the company gets a bed reputation. Just simply avoid Evri. People shipping with Evri should really explore other, and more bona fide, and professional couriers.
I would sooner pay more for shipping than waste hours of my life trying to track down lost parcels, dealing with no-one in customer service, and having to either cancel my order with suppliers or wait longer for a simple parcel to arrive. Dreadful, appauling, a disgrace to British trading. Evri - sort it out or stop it, you tried and failed under Hermes, and history is now repeating, you have not learnt from yours past, pathetic.”
“Evri is rubbish!
Didn’t deliver to me and then sent a fake we’ve tried to deliver photo after waiting a week late for a parcel! Evri if you read this a lot of people have ring doorbells now so it’s a bit silly to say you tried to deliver when you clearly didn’t! Please don’t use Evri unless you want to gamble on wether you get a parcel or not”
“Lied and said that my parcel was in unsuitable packaging, when they didnt ever come to collect my parcel. Have contacted them 5 times to rebook, and then cancel, and they havent gotten back to me. They deliberately wont let you speak to an actual person for customer services. They never used to be this bad, and now the services are terrible.”
“Worst delivery company I have experienced. 'Next day' is usually about 5 days. Evri blame their disregard for customer service on the Post Office and you'll be lucky if Evri delivery people don't throw your parcel from the van!
AI chatbot for the inevitable customer service complaints is useless.
Rebranding from Hermes hasn't worked- you're still as bad.
I'd rather send my packages by pigeon.”
“Service is disgusting said my item was delivered to my shed I don't have a shed. But I do have CCTV and there is nothing on it. They expect me to knock on everyone's door and ask them if they have a shed.”
“You are you worst delivery company going. You was ment to delivery on Friday but didn't then You send next working day Monday then still not received You are s××t”
“Horrible service. If I’d known the kit I ordered was being delivered by EVRI. I would av opted to drive 30 miles to collect it myself.
Driver broke my door bell despite leaving instructions that builders are working on site and to leave it with foreman at the front.
Parcel was damaged. Horrible, unprofessional service. Customer service is an automated phone service. Avoid like the plague.”
“worst service ever. theycant even read the address on the parcel and deliver to wrong door. if is fit in the mail box why the hell you not using my one instead of the neighbour?”
“Boycott these scum literally stealing parcels, smashing parcels then refusing to give refunds zero customer service the most worthless company in the entire UK make this company go bankrupt total boycott needed”
“Utterly irresponsible and disgusting company .EVRI delivered my order to the wrong address-over 350 miles away in Wales. Never got my money back or the item .
Utter nightmare .I will now never order anything if this disgusting company are used .”
“I honestly believe I have a success rate in 2 in 5 parcels actually reaching me. I’ve had to wait for over a month in being reimbursed. I’d rather pay an extra fee quid to do without the inconvenience. It’s beggars belief!”
