“They are simply white collar criminals taking people's money and possesions, either losing them or stealing them, what's worse is they charge you a fee to steal your property. This is white collar crime, a bunch of so called executives sitting in a boardroom and basically authorising theft, I am going to be setting up an online petition so we in the UK can get rid of these theives ASAP, I will update further details when I have the online petition set up as I'm certain we will have more than enough customers (victims of this company). I will update with the details for the petition in due course”
“Due to ongoing and protracted discussions regarding my claim for my missing parcel, I’m launching a small claim court against Evri. I’ll keep you all posted as to the progress”
“Failed to deliver a parcel reason given “no access” despite it being a Sainsburys supermarket where thousands of customers appeared to have managed it , the return parcel was not delivered but marked on tracking as delivered , chat bot less than useless as just sent me around in continuous circle , customer service asked me to contact seller for refund which obviously I could not do as I am the seller , the only saving grace is that parcel was delivered back to me 4 days after tracking said it was , overall very frustrating in particular not being able to speak to a human instead left to struggle with artificial (non ) intelligence”
“The dilvery couriour took a picture of my parcel and then got back in there vehicle with the same parcel I see when I was stood at my kitchen window though it was a Nabours and they dikvered mine but when I check and saw nothing was in there I realised ! They just stole mine and took the photos for the proof discusting !!! Please investigate who dilveres this one please and sack them awful theifs as I was in they didn’t knock first on my door ! H008EA0036399346 Was the parcel that got stole and the post code was CT216LQ evri investigate your staff please ! As it’s not on !”
“Twice now I have paid for next day delivery with Evri and twice they misplaced my parcel and took over a week to find it. On this latest (and final occasion as I'm cancelling my account with them) they changed my delivery labels to be my address and delivered the parcel back to me without EVER attempting a delivery (it was to a parcel shop). My local delivery driver took it upon himself to peel off their labels and take it back to the depot to go to the actual address. Over a week later my next day parcel delivery arrived battered. In all that time I was unable to reach anyone to help me from customer services. No one returned my numerous calls to their infuriating automated telephone line and the chat bot is about as much use as their service. Appalling company. Avoid them.”
“No way to come in touch with them and if an issue has been raised, no call back to resolve it. If I could put 0 stars I would. I can see I am not the only one with this opinion.”
“Been 10 days so far and Evri still haven't delivered my package. Evert damn step that should have been done on the first day hasn't been done. E. G. Escalating it to a manager. Ffs. I won't use any company that uses Evri as a delivery company. They are so awful.”
“Great for taking your money. But when it comes to problems with delivery, forget it. I had a parcel delivered to a customer and one if the items has been stolen. I got a reply to my email and once I explained the situation, no more replies. 😡”
“Several times your drivers have said attempted delivery no one in. Lies Lies Lies !!!! I have CCTV. Some were 'held up at depot' some just never arrived, and 2 were delived to someone 30 miles away. EVRI is AWFUL”
“Received message to say my parcel been delivered to a safe place couldn't find it in shed looked everywhere only to find it dumped in my rubbish bin which yes had rubbish in this is the second time your company has done this and your questions and answers when trying to deal with issue are I'm certain done by robot disgusting delivery”
“Not fit for purpose! stated that they attempted to deliver my parcel but no one was in and that I did not provide a safe place for them to leave the parcel. The expected delivery was between 4.30 and 6.30 pm. I Was in all day and looked out for the delivery driver from 4.15 to 6.45. The alleged attempted delivery was at 5.48 p.m. Pure and utter lies, no one came. Updates on tracking have been continuously falsified from 3rd September with Evri alleging they attempted to collect the parcel from the seller 4 times. Seller openly responded to them stating that she worked from home and there were no attempts made. Despite the seller raising several enquiries and being available for the parcel to be collected Evri still did not show. As a result, the seller had to carry the item herself to the parcel shop.
Appalling and unprofessional service; worst experience ever!!”
“Different name, same rubbish service. I was informed on the 10th of March my parcel was out for delivery, on the 21st I’m still waiting. No tracking updates or communication of any sort. Can’t get past automated answering to complain. I will never buy from anyone who insist on using this rubbish company again”
“THIS AS AN ABSOLUTE SHAMBLES OF A COMPANY!!! NO WAY OF CONTACTING THEM. ALL AUTOMATED!! .. MANY 'SUPPOSED ' DELIVERY ATTEMPTS YET DPD, UPS AND EVEN ROYAL MAIL HAVE DELIVERED TO US TODAY!! IM TELLING YOU THE DRIVERS ARE NOT EVEN TURNING UP!! WE CHECKED THE CAMERAS. ONE EVRI DRIVER PUT A PICTURE UP ON A FAILED DELIVERY ATTEMPT.. AND IT WAS BLANK , LIKE HE TOOK A PICTURE OF HIS THUMB OR SOMETHING. IM GOING TO BE VERY CAREFUL WHEN ORDERING NEXT, BECAUSE IF THEY USE EVRI... I AINT ORDERING! SOONER THIS COMPANY DISSOLVES THE BETTER!!!!”
“Avoid evei they say they've attempted delivery but nobody was home clearly there was then they don't deliver or attempt to redeliver.this is the second time this has happened in a couple of weeks.if your getting anything delivered request a different delivery service.”
