“Would have been exalent, had several delivery's by them which where exalent, but this time lack of communication let them down, l finally got my deliver but better communication would be nice, l will still use them they have been exalent on past delivery so evey one deserves a another chance.”
“Does it really matter leaving a review? This entity is a real scam. They've sent two emails so far, claiming that there was no one in the housevwhen they attempted a delivery. This is not true as I am always in the house. They want me to pay for redelivery, but why should I pay? Why is there no one at the customer services desk to talk to? How can this be happening in the UK?”
“Well, just to buck the trend here slightly.. I ordered a tent from Millets via Ebay - courier used was Evri. Item was despatched on Tues 08:15 and delivered to my house next day Wed at 11:20 (this was within the ETA time slot of 11-12 emailed by Evri at 10:20am). After reading so many terrible reviews & newspaper articles for the customer delivery service (and the experiences of the poor self-employed couriers) I was dreading it being badly delayed/lost. VERY relieved it wasn't this time. Because of the reviews I kept an extremely close eye on the tracking-pages on both the Evri & Ebay websites - so I knew when the package had arrived at the local delivery depot (02:21) and when it was processed & available for courier pickup (07:37) and when courier had actually picked it up from the depot (09:23). Then made sure there was a clear sign outside the door saying we were definitely in the house & to knock loudly! Courier was prompt, efficient & friendly plsed to say - so seems there's a good person for this area (PO1). So I trust that gives some hope to other customers that there are some Evri deliveries that are actually getting through OK. However, you'd be well-advised to think carefully before ordering from a seller using Evri for delivery if its a product you need urgently or in a certain time-frame - and to make sure you watch the tracking page(s) like a hawk!!”
“Am fortunate one of my 2 parcels have turned up despite being late am grateful it has arrived . Hopefully the 2nd parcel will . There has been issues along the way , but the girl who delivers round our area is very good , don’t know her name , tanned and white jacket . Lovely .”
“This has to be the worst delivery company ever….absolutely shocking. They have tried to deliver the same item twice and failed miserably. Received an email on both occasions telling me my item was going to be delivered. They failed to deliver and there is no way of speaking to a human to resolve the issue. Why companies use Evri to deliver is beyond me…….less than useless !!”
