“Evri is rubbish!
Didn’t deliver to me and then sent a fake we’ve tried to deliver photo after waiting a week late for a parcel! Evri if you read this a lot of people have ring doorbells now so it’s a bit silly to say you tried to deliver when you clearly didn’t! Please don’t use Evri unless you want to gamble on wether you get a parcel or not”
“Lied and said that my parcel was in unsuitable packaging, when they didnt ever come to collect my parcel. Have contacted them 5 times to rebook, and then cancel, and they havent gotten back to me. They deliberately wont let you speak to an actual person for customer services. They never used to be this bad, and now the services are terrible.”
“Worst delivery company I have experienced. 'Next day' is usually about 5 days. Evri blame their disregard for customer service on the Post Office and you'll be lucky if Evri delivery people don't throw your parcel from the van!
AI chatbot for the inevitable customer service complaints is useless.
Rebranding from Hermes hasn't worked- you're still as bad.
I'd rather send my packages by pigeon.”
“Service is disgusting said my item was delivered to my shed I don't have a shed. But I do have CCTV and there is nothing on it. They expect me to knock on everyone's door and ask them if they have a shed.”
“Horrible service. If I’d known the kit I ordered was being delivered by EVRI. I would av opted to drive 30 miles to collect it myself.
Driver broke my door bell despite leaving instructions that builders are working on site and to leave it with foreman at the front.
Parcel was damaged. Horrible, unprofessional service. Customer service is an automated phone service. Avoid like the plague.”
“worst service ever. theycant even read the address on the parcel and deliver to wrong door. if is fit in the mail box why the hell you not using my one instead of the neighbour?”
“Boycott these scum literally stealing parcels, smashing parcels then refusing to give refunds zero customer service the most worthless company in the entire UK make this company go bankrupt total boycott needed”
“Utterly irresponsible and disgusting company .EVRI delivered my order to the wrong address-over 350 miles away in Wales. Never got my money back or the item .
Utter nightmare .I will now never order anything if this disgusting company are used .”
“I honestly believe I have a success rate in 2 in 5 parcels actually reaching me. I’ve had to wait for over a month in being reimbursed. I’d rather pay an extra fee quid to do without the inconvenience. It’s beggars belief!”
“Stupid company and useless staff.
I have paid for next day delivery from the lost on 13th May for a perishable goods , I keep tracking but it’s still at the hub . The stuff will spoil thats why I wisely paid for next day delivery but you foools didn’t deliver . Useless company and staff”
“Yet again paid next day delivery. Yet again something has gone wrong not coming today .. who knows when it will turn up if ever absolutely rubbish service as usual evri but at least your are consistently rubbish”
“I haven't seen such a worst couriers. They had dropped the parcel on the ground floor where all wastes (furnitires, beds etc..) are placed for the council to uplift and I had got only my sister in my home whose leg is brocken and can't climb down stairs to collect it. Such a worst delivery service. Will not recommend.”
“This isn't my first bad Evri experience apart from the usual broken items then the inconvenience of contacting ebay & the seller, I've had one parcel go missing & because Evri lied saying it had been signed for but no evidence not even a photo + the alleged drop off time was outside their normal working hours & no card or recording on my cctv, eventually after lots of emails & even contacting their CEO who couldn't be bothered to reply personally, they eventually admitted they had lost it & it was a scanning error, but that didn't help with the seller as it said in the tracking delivered & Evri wouldn't change it or send me a letter for the seller saying it was lost.
I ended up £50 out of pocket & a month of wasted time.
I now have another one that was out for delivery then never arrived this must have happened at least 5 or 6 times, the latest is it scheduled for between 20.00 & 21.00 today which I very much doubt, they just keep changing the goalposts.
I didn't choose Evri the seller did!
It is now onit's 11th day from acceptance of purchase & due for a ebay money back guarantee from today 18-5-24, I would sooner a company co.e clean & tell the truth, the time & hassle talking to bots in messaging & even the bot cutting me off preventing me adding more information is very unprofessional.
It was escalated via email to a agent, I received a reply but had nothing from my last 2 emails!
.”
