I live in a rural area, and (sadly) order a lot of items online to be delivered. I have problems with all and 'every' Ervi deliveries. They are consistently slow at delivering (if they can actually deliver), they often loose my packages, and their customer service is nonexistent. As for their Bot chat service, that like Every its self needs taking around the back of the barn and shooting. Its a dreadful courier, which has mnorphed from Hermes to Evri in name change. What they need to change is their operations and customer service, not just sinking a comany name and changing it when the company gets a bed reputation. Just simply avoid Evri. People shipping with Evri should really explore other, and more bona fide, and professional couriers. I would sooner pay more for shipping than waste hours of my life trying to track down lost parcels, dealing with no-one in customer service, and having to either cancel my order with suppliers or wait longer for a simple parcel to arrive. Dreadful, appauling, a disgrace to British trading. Evri - sort it out or stop it, you tried and failed under Hermes, and history is now repeating, you have not learnt from yours past, pathetic.