I recently ordered goods from Amazon, to be delivered by Evri. They were due to be delivered yesterday, but at 8pm I got a message saying that the delivery failed because they couldn't access the property. This is clearly untrue, as I was at home all evening and there is completely clear access to our house. This morning I tried to call Evri, but there is no option to talk to a human being, only recorded messages and a chat bot that seems to have no customer representatives supporting it. I wrote the details of the problem on the online chat, explaining that they must have tried to deliver to the wrong address and giving my address. The conversation ended with a message that they will look into it. This morning I got another message saying they tried and failed to deliver again today at 11.55am. This is nonsense. I have been at home all this time, and no delivery van has arrived. Again I tried to phone what passes for customer service, but cannot get past the recorded messages and the chat bot. And I don't think anyone has even read my chat message. On the deliver message it says that the delivery is now on hold until I provide them with further information. HOW AM I SUPPOSED TO DO THAT?!! Evri this is absolutely abysmal. Try talking to your customers.