I was notified that my parcel had arrived at the locker, but Evri never sent me the QR code needed to claim it. I tried calling customer service, but it was just an automated system that kept hanging up. The “live chat” was no better, just an AI bot that couldn’t handle my query at all. I urgently needed the package yesterday, but there was no human assistance available, and the parcel is still stuck in the locker. Shockingly, there is nowhere on the website to manually claim a locker code either, an unacceptable failure for a company of this size. Sadly, despite the rebrand from Hermes to Evri, the poor service standards remain the same. Extremely disappointed.