The guys at ewheels provided top notch customer service! Email responses were fast and they were super knowledgeable on the products. I felt like I was getting info. from a good friend. After being disappointed for various reasons by two other companies while trying to purchase an e-scooter, the guys at ewheels came in for the save! They were able to get my new scooter mailed out to me same day. I was super surprised and delighted when I received my scooter and they had included a few accessories! Thank you for making the buying process easy. I was happy to give you my cash! Lol