Over the past year I have purchased 3 EUCs from ewheels.com and logged over 6000 miles on those machines. For my entire journey ewheels.com has been there supporting me with everything I needed from parts to advice about how to repair my machines when I crashed. They have also provided the SAME level of parts support and technical expertise for my inmotion V11 that I purchased in the used market. One more thing about shipping and ewheels.com - They dont try to gouge you for shipping and they know how to work the systems to get you your order FASTER and CHEAPER than anyone. I rarely take the time to write a review, but ewheels.com is the #1 merchant that I have ever worked with hands down.