If you spend any time looking at videos or forum postings online about electric unicycles, you will invariably encounter many posts recommending eWheels and numerous examples of their unwavering commitment to quality and customer service. I can say that these recommendations are well deserved. From my first email to Jason at eWheels through my purchase of a KingSong 18XL, Jason and the eWheels team have provided an unparalleled customer experience. As a beginner, my initial concern was buying an expensive, high-end wheel, only to crash and damage it during the learning process. When I relayed these concerns to Jason, he offered to rent me a KingSong 14D for a small fee. This also allowed me to kickstart the learning process as the next KingSong 18XL shipment was about a month away. I put a deposit on the KingSong 18XL in black matte and anxiously awaited its arrival. Jason provided frequent updates as to the estimated time the wheel would ship. Eventually the wheels arrived at the port and cleared customs. Jason emailed me to let me know that the vendor had shipped only 20 of the planned 30 black matte KingSong 18XL wheels and unfortunately my deposit was number 21. However, Jason remained laser-focused on providing exceptional customer service and offered me a free set of replacement exterior shells in black matte if I wanted to take delivery of the wheel in white and convert it to black matte. He even offered to have the eWheels team replace the shells for me. At the same time, Jason emailed out a very detailed set of “Getting Started” instructions for operating the KingSong 18XL and its associated smartphone application. He also included video guides to help new riders learn properly and safely. Beyond all of this I haven’t even mentioned the fast and free shipping, quick responses to email questions even outside business hours, the repair and replacement part services, and Jason’s work supporting the Electric Unicycle community. For example, Jason was instrumental in spurring KingSong to create the XL pedals, which provide a much more comfortable riding experience for those with larger feet. I will definitely be a returning customer to eWheels when it is time to buy my next wheel.