My experience with eWheels was great. I reached out to Marc on Reddit about the Gotway MTen3, he initially responded within hours, and answered my follow up questions within minutes. This is even more impressive because this interaction was late in the evening, way past 'normal' working hours. I ordered my wheel, and it was shipped the next morning. I received an informative email after the wheel had shipped, and received the wheel 4 days later as projected (I live in WI). They included upgraded pedals installed on the wheel and wrist guards at no extra charge. From my limited interaction with the eWheels team, you can tell they are passionate about what they sell, and want the best for their customers. I'm already in love with riding my wheel around and plan on purchasing another. I absolutely will be placing the order through eWheels again.