Received MTen3 in 3days from eWheels. Super customer service!! New wheel is mucho different than my V5F! Much more sensitive and you have to balance it out and adjust pedal level. Manual sucks and had to watch some You-tube vids to figure it out. Updated app is OK. Experimented with soft, medium and hard ride settings and for now am using soft. Hard to find what each setting means? Bonus feature discovered. New button by handle which disengages motor when lifted. Work in progress for me cause of differences compared to my 14” wheel which I can use pretty handily now. Think over time MTen3 will be great for riding around neighborhood. Not really a commuter wheel. Recommend that eWheels translate or make a short instruction manual for this model and any other Gotway products if they continue to sell the line. Just my 2 cents😜