The staff were friendly and helped out where best they could. The bread used for the sandwiches was dry and the coffee machine was not clear, many people had trouble getting the right coffee. Apart from these minor issues the food and soft drink were lovely My main concern was the lack of communication. There was no alcohol service during our visit. It would have been helpful if we were told prior to our visit. Even more disappointing, we were not told at reception on our arrival. There was a crudely hand written sign on the beer tap saying not in service. It was not until after we went back to reception we were told 'due to administrative error, there was no alcohol service'. Customers like to know what's happening rather than being left to find out for themselves.