Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,085 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

Executive Lounges 5 star review on 24th November 2021

Andrew Armstrong

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 1 month ago

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Posted 1 month ago

“They did not inform on check in at payment that they have no food left, service is only on order but no one comes to ask for order even when you wait one hour. On approaching the lady informs that they have no food to offer as they faced heavy rush. 😢 why they admit customers and take money when no service is available simple pure cheats beware when u hear this name asl before u pay”

Helpful Report

Posted 5 months ago

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Helpful Report

Posted 8 months ago

“Absolute waste of money. Told to leave at 8.30 when actually open till pm. We were only in there for 30 minutes before the staff told us it was closing .Frozen cream with the scone, no food left”

Helpful Report

Posted 1 year ago

“Booked the lounge in Calgary, Canada. The lounge was fairly crowded. The food was AWFUL! I don't expect five star food but this was beyond bad. Also the ladies at the desk where you checked in never cracked a smile and looked as though they didn't enjoy their job. The airport in Calgary is quite nice and the folks at Air Canada told us we could go sit down in the Marriott lounge which was was nicer and had we known that would have just camped out there and skipped Executive Lounge. In Calgary the lounge is not worth the price.”

Helpful Report

Posted 1 year ago

“Quiet and comfortable. Basic food and drink availability. Staff friendly and helpful but sometimes had to wait a while for drinks.”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“Comfortable, quiet, decent food no hassle, very clean”

Helpful Report

(Newcastle Airport Lounge) - Posted 2 years ago

“The lounge that was booked was not where it said it was, it was in another terminal 35 minutes from departures. The attitude of the staff was nothing short of rude, I paid for the business lounge and by a bit of luck managed to get in the normal lounge. No thanks to Executive lounges, and NOT what I paid for. There was 2 down sides to our break, one was the awful flight on Emirates, which was a total surprise. The second was the lounges at both Heathrow and Dubai. Tried to call Executi e lounges but you were closed, so no help there.”

Helpful Report

(Dubai Airport Lounge) - Posted 2 years ago

“It was crowded and had difficulty social distancing. No control when at the buffet with crowds close together. Buffet is acceptable . Lack of space to relax.”

Helpful Report

(London Gatwick Airport North Terminal No1 Lounge) - Posted 2 years ago

“This was a gift for my daughter who wanted to have as much space as possible at this time. She was quite surprised to be shown to a table to sit with someone else so she politely declined. Also very surprised bottled water was not available. Quite limited for vegan options too. However, it was OK overall but missing a couple of basics.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“A lovely comfortable lounge with very friendly and helpful staff and the manager booking you in was charming”

Helpful Report

(Bristol Airport Lounge) - Posted 2 years ago

“I brought this experience for my son he hasn’t been abroad for two years since the beginning of the pandemic , so for his Birthday I treated him to the Airport lounge before going on Holiday . It was his first experience and was amazed at the variety of breakfast and drinks .Thank you”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 2 years ago

“The service was terrible. There were no comfortable seats to relax on, the facilities were not sufficient enough. Definitely will not be using this lounge again.”

Helpful Report

(Lounge @ B Cadiz) - Posted 2 years ago

“In the current climate it is certainly value for money with your own space to enjoy a drink and meal”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“The service was great - the staff were lovely. But I was a bit disappointed in the food. I would have liked to see more fresh vegetables and salad, and there were not enough vegetarian options.”

Helpful Report

(Lounge @ B Cadiz) - Posted 2 years ago

“Was a good start to the holidays. Sparkling wine and snow amid breakfast 🥐”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“Very limited choice of food no bread rolls for soup , soup not very hot no jam for scones”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

“The lounge was very nice and comfortable but I wasn’t impressed with the food scrambled eggs bacon and cold beans and very tiny muffins plus drinks I thought £32 was rather expensive I would have faired better in one of the restaurants have got change”

Helpful Report

(London Gatwick Airport North Terminal No1 Lounge) - Posted 2 years ago

“The lounge was very small with tables close together. Very few hot food options, once ordered arrived within 5 minutes so barely fresh. My husbands scrambled eggs on sourdough bread, was gross, eggs looked more like cous cous, and the bread was the cheapest wholemeal bread like you get in a supermarket not and certainly not sourdough. I ordered a sausage bap, which again tasted like it was made with the cheapest bread and sausages. Available snacks were poor quality. Did not feel like we got our moneys worth with this visit, and would not use this lounge again.”

Helpful Report

(London Heathrow Terminal 5) - Posted 2 years ago

Executive Lounges is rated 3.9 based on 28,085 reviews